Fttp Work, Jobs in Abingdon, Eng (with Salaries)

Customer Helpdesk Support
Gigaclear —Abingdon
- £26,000 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
Customer Services Assistant
Gigaclear —Abingdon
- £26,000 a year
- Weekend availability
- Customer service
- School
- Employee assistance programme
Quick apply
Marketing Executive
Gigaclear —Abingdon
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Organisational skills
- Employee assistance programme
Quick apply
3d
Commercial Advisor - Retention & Loyalty
Gigaclear —Abingdon
- £25,000 a year
- Full-time
- Employee assistance programme
Quick apply
Resource Planning Manager
Gigaclear —Abingdon
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Presentation skills
- Continuous improvement
- Employee assistance programme
Quick apply
Brand & Campaigns Marketing Manager
Gigaclear —Abingdon
- £50,000 - £75,000 a year
- Full-time
- Social media management
- Employee assistance programme
Quick apply
3d
Customer Lifecycle Marketing Manager
Gigaclear —Abingdon
- £50,000 - £75,000 a year
- Full-time
- Employee assistance programme
Quick apply
3d
B2B Marketing Manager
Gigaclear —Abingdon
- £50,000 - £75,000 a year
- Full-time
- Product management
- Leadership
- Employee assistance programme
Quick apply
3d
HSEQ Officer
Grain —Swindon
- Full-time
- Quality control
- IT
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Commercial Strategy & Propositions Director
Gigaclear —Abingdon
- Full-time
- Hybrid work
- Business development
- Employee assistance programme
Quick apply
13d
Field Engineer - Break Fix
Gigaclear —Swindon
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- Employee assistance programme
Quick apply

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Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice. Plus Bonus up to £200 per month.
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Customer Helpdesk Support

Gigaclear -
Abingdon

Quick apply

Job details

Permanent | Full-time
£26,000 a year

Benefits

Company pension
Company events
Employee assistance programme

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Customer interaction
Root cause analysis
Fault diagnosis and repair
Communication skills
Help desk

Full job description

With salary rising to £27,500 within 9 months plus max £200 a month bonus

We are looking for individuals who are not only customer-focused but also possess the willingness to learn strong technical skills to join our team as Customer Helpdesk Support Representatives. We are looking for agents who possess a strong customer focus, willing to take ownership of customer issues and drive them to resolution, you should be comfortable and confident communicating with customers via phone, chat and email and have the ability to break down trouble shooting steps simply and effectively.

Note, at the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5 weeks).

Key Responsibilities:

Diagnostic Skills: You will be responsible for identifying and diagnosing a wide range of technical issues that customers may encounter with their broadband connections. This involves a systematic and analytical approach to understanding the problem's root cause and offering recommendations for fixes.

Effective Questioning: To diagnose issues accurately, you will need to ask customers the right questions to gather information. This includes inquiring about the timing of the issue, any recent changes to their setup, and specific devices affected. Your ability to ask probing and relevant questions will help narrow down the problem.

Utilizing Tools and Resources: You will have access to various tools and resources designed to aid in troubleshooting. This may include diagnostic software, knowledge databases, you will be trained and proficient in using these resources to assist our customers efficiently.

First-Call Resolution: Our goal is to resolve customers' technical issues during their initial contact whenever possible and is our focus. This requires a combination of technical knowledge, communication skill set, problem-solving skills, and a commitment to providing outstanding customer service.

Empathy and Communication: While troubleshooting, it's crucial to maintain a high level of empathy and clear communication with customers. Technical jargon should be explained in a way that is easy for customers to understand, and you should exhibit patience and understanding, even when addressing complex issues.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits, and opportunities

Generous employer pension; up to 8% matched contribution

Income protection & life assurance

25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!

Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice

Unlimited access to our online Learning Management System

Long service benefits and monthly employee recognition

Enhanced maternity and paternity provisions

Flexible working environment

Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values – Own it, Find the Right Way, Work Together, Win Together

Quick apply

Refine Your Search

fttp jobs in abingdon, eng

Customer Helpdesk Support

Customer Services Assistant

Marketing Executive

Commercial Advisor - Retention & Loyalty

Resource Planning Manager

Brand & Campaigns Marketing Manager

Customer Lifecycle Marketing Manager

B2B Marketing Manager

HSEQ Officer

Commercial Strategy & Propositions Director

Field Engineer - Break Fix

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