Customer care specialist Work, Jobs in Abingdon, Oxf (with Salaries)

Medical Administration Team Lead
GenesisCare UK —Littlemore
- Up to £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
10d
Customer Service Specialist
Abbott Laboratories —Abingdon
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Salesforce
11d
Tesco Colleague - Abingdon Fitzharris Express
Tesco UK —Abingdon
- £13.28 - £14.55 an hour
- Full-time
10d
Tesco Colleague - Abingdon Extra
Tesco UK —Abingdon
- £13.28 - £14.55 an hour
- Full-time
13d
Pharmacy Assistant
GenesisCare UK —Oxford
- £27,000 - £31,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
9d
Pharmaceutical Delivery Driver
LF&E Refrigerated Transport —High Wycombe
- £33,134 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
Patient Administration Officer
GenesisCare UK —Oxford
- £27,400 - £30,400 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
3d
Care Home Administrator
Barchester Healthcare —Wallingford
- £33,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
10d
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
12d
Plumber – Smart Water Meter Installer
SHL Services —Thames Valley
- £41,000 - £60,000 a year
- Overtime
- Customer service
- Plumbing
- Driving
- Free parking
- Paid training
Quick apply
E-Commerce Manager
pampeano —Kidlington
- £40,000 - £46,000 a year
- Full-time
- CRM software
- Analysis skills
- Bachelor's degree
- Employee discount
Quick apply
7d
Search Specialist
GEL Studios —Swindon
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- Marketing
- Free parking
- Annual leave
Quick apply
Operating Theatre Manager
The Royal Buckinghamshire Hospital —Aylesbury
- From £55,000 a year
- Full-time
- Management
- Supervising experience
- Human resources
- Free parking
- Store discount
Quick apply
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
2d
Compliance Specialist & Project Lead
Kiwa —Aylesbury
- Up to £35,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Advisor
Barclays —High Wycombe
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
11d
Senior Fraud Investigator
Nationwide Building Society —Swindon
- From £33,000 a year
- Full-time
- Financial services
3d
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Linux
- Employee assistance programme
- Sick pay
Education Navigator - CSPoA
Reading Borough Council —Reading
- £39,152 - £41,771 a year
- Full-time
- No degree
- IT
- Communication skills

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customer care specialist jobs near abingdon, oxf

Medical Administration Team Lead

GenesisCare UK -
Littlemore

Quick apply

Job details

Permanent | Full-time
Up to £37,000 a year
10 days ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Private dental insurance
On-site gym
Free flu jabs
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Gym membership
Enhanced maternity leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Outlook
Microsoft Office
Administrative experience
Patient care
IT
Root cause analysis
Communication skills

Full job description

Are you ready to embark on an exciting journey as an Administration Lead at our state-of-the-art cancer care centre located in Oxford? Join our dedicated team at GenesisCare UK and be part of something extraordinary.

Hours: Full-time (37.5 hours per week), Monday to Friday. Please note that this is an on-site role based at the centre with no home-working.

The Role:

As an Administration Lead with us, you'll play a pivotal role in line management responsibilities for the centre administration team, and you will provide a professional, accurate and timely administration service. You will also be hands-on in the role, undertaking administrative duties as needed alongside your line management responsibilities. Being able to articulate the goals, values, and behaviours of GenesisCare will play a key part in this role.

You will be an enthusiastic, organised, and motivated individual with the ability to work alongside multiple stakeholders both internally and externally. This includes close working relationships with the centre leader, clinical teams, Consultants and Heads of Service. This is your opportunity to make a meaningful impact and develop your career.

What You'll Do:

Work closely with consultants and secretaries to provide support in the patient referral pathway
Effective line management of administration team, including rotas, monthly 121’s and annual performance management reviews in line with objectives and key results
Develop a full understanding of all referral pathways within the centre
Ensuring the smooth running of all administrative functions within the centre
Partner with the Patient Administration Lead UK to ensure referral pathways are optimised
Participate in Operational Excellence reviews to deliver a data driven culture
Lead continuous improvement within the admin function
Chairing centre admin meetings/huddles and providing admin updates in monthly staff meetings
Support the Centre Leader with operational centre duties e.g., CQC inspections, facilities management etc
Management of any patient feedback and complaints in accordance with policy
Investigate Datix incidents and perform root cause analysis on administrative issues
Management of patient pathway related administration costs
Ensure that patient confidentiality is maintained in respect of personal information in accordance with GenesisCare policies and statutory legislation.
Ensure all patients always experience the highest levels of service
Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare
Work respectfully with all team members, ensuring that clear communication and effective working relations are maintained.
Be aware of the close working relationship with any partner hospital and comply with their local rules and policies.
Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines.
Undertake and company designated mandatory training.
Occasionally work out of hours to ensure that breakdown or crisis are resolved with minimum impact to service and treatments.
Adhere to company standards in respect of appearance, behaviour, and demeanour
Work flexibly to achieve GenesisCare business objectives
Act as a trainer and mentor for new staff
Carry out any other duties appropriate for a post of this nature
Uphold the GenesisCare Values

What You'll Have:

Line management of small teams
Experience within a diverse range of administrative roles
Previously worked within the healthcare sector
Excellent verbal and written communication skills.
Experience in a customer or patient focused environment
Strong relationship building skills
Experience with resolving complaints satisfactorily
Evidence of an empathetic and holistic approach to patient care an advantage
Experience of using MOSAIQ IT package an advantage
Proficient in all MS office packages including, but not limited to, Word, Excel, PowerPoint & Outlook

Why Choose GenesisCare:

Discover what's in store for you when you join the GenesisCare UK team:

Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
Access our world-class radiotherapy - free to you and your immediate family, if required.
Secure your future with a competitive Company Contributory Pension Scheme.
Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
Enjoy hassle-free commutes with free parking at most of our centres.
Treat yourself with exclusive retail discounts.

Who We Are:

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.

We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.

We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.

Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.

We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.

Join GenesisCare UK and shape your future, while shaping the future of cancer care.

Job Types: Full-time, Permanent

Pay: Up to £37,000.00 per year

Benefits:

Additional leave
Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Gym membership
Health & wellbeing programme
On-site gym
On-site parking
Private dental insurance
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in abingdon, oxf

Medical Administration Team Lead

Customer Service Specialist

Tesco Colleague - Abingdon Fitzharris Express

Tesco Colleague - Abingdon Extra

Pharmacy Assistant

Pharmaceutical Delivery Driver

Patient Administration Officer

Care Home Administrator

Complaints Team Leader

Customer Success Specialist

Plumber – Smart Water Meter Installer

E-Commerce Manager

Search Specialist

Operating Theatre Manager

Senior Customer Experience Manager

Compliance Specialist & Project Lead

Customer Service Advisor

Senior Fraud Investigator

Technical Support Specialist

Education Navigator - CSPoA

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