Customer support & client services managers Work, Jobs in Acle, Nfk (with Salaries)

Sales & Customer Supervisor
Specialist Toughened Glass Ltd —Rackheath
- Up to £42,000 a year
- Full-time
- Sales
- Customer service
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
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Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £39,500 a year
- Customer service
- Leadership
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Designer Contracts —Norwich
- £30,000 a year
- Full-time
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- £30,000 - £35,000 a year
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Sales & Customer Supervisor

Specialist Toughened Glass Ltd -
Rackheath

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Job details

Permanent | Full-time
Up to £42,000 a year
9 days ago

Benefits

Free parking
Health & wellbeing programme
Free flu jabs
Employee assistance programme
On-site parking

Qualifications

Sales
Customer service
Supervising experience
B2B sales
IT
Communication skills
Negotiation

Full job description

About Us

Seaglaze Group is a forward-thinking manufacturing group with over 50 years of engineering heritage. Based near Norwich, we employ more than 70 people across two specialist manufacturing businesses:

Seaglaze Marine Windows — designing and manufacturing bespoke marine windows, doors, and hatches for commercial, leisure, and specialist vessels.
Specialist Toughened Glass — producing high-performance toughened glass solutions for marine, architectural, and specialist industrial applications.

Together, we combine engineering expertise, craftsmanship, and modern manufacturing to deliver high-quality bespoke products to customers across the UK and internationally.

Role Overview

We’re looking for a sales-focused Customer Supervisor to lead our Specialist Toughened Glass office team. This is a commercially driven role - not just customer service. You’ll be responsible for driving sales performance, converting enquiries into orders, and developing long-term customer relationships. You’ll lead from the front, ensuring the team operates in a proactive, results-focused way.

Hours and Renumeration

This is a full-time position, with working hours to be agreed with the successful candidate. A minimum of 40 hours per week is required. Salary will be up to £42,000 per year, depending on agreed working hours.

Key Responsibilities

· Lead and support a team of 2 office staff to deliver exceptional customer service and strong sales performance

· Take ownership of the sales function and customer journey from enquiry through to order

· Take ownership of customer enquiries, ensuring they are converted into orders

· Identify opportunities to upsell, cross-sell, and improve margins

· Build and grow long-term customer relationships

· Allocate workload effectively across the team

· Oversee pre-production administration to ensure smooth order flow

· Run weekly team meetings focused on sales pipeline and workload

· Develop the team’s commercial awareness and sales capability

· Liaise with production to align demand with capacity

· Improve processes to increase efficiency and conversion rates

· Take ownership of team performance, pipeline visibility, and continuous improvement initiatives

Requirements

· Strong, proven track record in B2B sales (essential), including hitting targets

· Experience leading or supervising a sales team, with evidence of improving performance

· Confident in converting enquiries into orders, handling objections, and protecting margins

· Commercially focused, with the ability to spot opportunities and drive revenue growth

· Excellent communication and negotiation skills

· High level of accuracy and attention to detail

· Proficient in IT, able to quickly learn bespoke systems

· Comfortable working with technical products, measurements, and 2D drawings

· Able to analyse sales performance and pipeline, and take action to improve results

Benefits

· Employee Assistance Programme (family access from day one)

· Free flu jabs

· Free on-site parking

· Development opportunities

Pay: Up to £42,000.00 per year

Benefits:

Health & wellbeing programme
On-site parking

Application question(s):

What is your current notice period, and when would you be available to start if offered the position?
What appeals to you about this role, and how does your experience prepare you to lead a sales-focused customer team?
Do you have any pre-booked holidays, planned absences, or other commitments that would affect your availability during the next 12 months? If yes, please provide details.
Our site is based in Rackheath. Please confirm your expected commute time and how you would normally travel to work.
What are your salary expectations for this role?

Work Location: In person

Quick apply

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