Who we are:
At Preferred Travel Group, we champion the power of travel to inspire meaningful connections and enrich lives around the world. As a global family of brands and programs representing the finest independent hotels and resorts, we are united by a shared belief in authenticity, collaboration, and the value of independent spirit. Our culture reflects our ideology in action: people first, relationships at the center, and a commitment to creating lasting impact for our partners, our global community, and one another. When you join Preferred, you become part of a purpose-driven organization where ideas are welcomed, growth is encouraged, and your work contributes to shaping the future of travel.
Why this role matters:
We are seeking an experienced, detail‑oriented, and service‑driven professional to serve as Account Manager, responsible for the proactive execution and coordination of group sales support processes. Operating under the direction of the Vice President, Group Sales – Europe, the Account Manager ensures the efficient, accurate, and high‑quality delivery of services to clients and member hotels, supporting the successful execution of regional and international group sales initiatives. Kindly note; This is a 12 month fixed term contract Maternity leave cover.
Success in this role comes from Group sales requests, leads, and communications are handled accurately, promptly, and in line with established processes, resulting in strong client satisfaction and effective support for Sales Directors and member hotels. Sales operations run smoothly behind the scenes, with reliable follow‑through, well‑maintained systems and records, and strong collaboration across stakeholders contributing to successful regional and international group sales outcomes.
What you’ll deliver:
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Provide comprehensive sales support Sales Directors across international markets in EMEIA. International market coverage may evolve based on business volumes and regional priorities, under the guidance of the Vice President, Group Sales – Europe.
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Maintain accurate sales tracking, sales account management and database records through effective use of all PTG sales tools and systems including CRM, https://meetings.preferredhotels.com , and brand member portals.
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Assist in monitoring the Group Desk Inbox and provide minimal support to Group Sales Directors in Europe as needed
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Ensure detailed and professional response to all client/member hotel group sales requests.
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Distribute group leads to member hotels and manage group lead profiles in accordance with established SOPs. Responsibilities include qualifying leads, updating databases with distribution details, following up with member hotels within 48 hours of non-response, and assisting with report generation as needed.
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Timely and thorough communications with clients, sales directors, and with hotel members regarding program information on a daily basis.
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Qualifications are typically acquired through completion of a university or college degree and/or relevant experience in the travel or hospitality industry.
Key competencies for this role include:
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Strong discipline and structure
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Exceptional attention to detail, and excellent organizational and communication skills.
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Previous sales administration experience within luxury hotels is highly desirable.
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Proficiency in Microsoft Office and Windows-based applications
What you’ll bring to the team:-
Perseverance and resilience, with the ability to prioritize, multitask, and maintain accuracy in a high‑volume, fast‑paced environment while exercising sound judgment when handling sensitive information.
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Strong people and service orientation, thriving in a highly interactive role that requires collaboration, relationship‑building, and balancing multiple priorities with a natural tendency to support others.
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Collaborative and process‑driven approach, working comfortably within established policies and involving others appropriately in decision‑making to build consensus.
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Open, clear, and persuasive communication, enabling effective coordination and follow‑through in a support‑focused role.
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Team‑first mindset, leading by example, sharing knowledge, and providing friendly but consistent follow‑up to ensure successful outcomes.
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Additional language proficiency is considered a strong asset.
What Would Make You Stand Out:
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Experience in a global sales office structure and supporting sales success behind the scenes, ensuring requests, leads, and communications are handled efficiently, professionally, and in line with established standards.
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Structured, process driven environment where accuracy, consistency, and clear procedures are essential to supporting complex group sales activity across multiple regions and stakeholders.
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Highly collaborative, service oriented setting that requires close coordination with sales leaders, hotel partners, and clients in support of regional and international business objectives.
Where you’ll thrive:
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In a supportive, team-first environment where collaboration, trust, and shared success are valued, and you're motivated by helping others achieve their goals.
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In a structured and process-driven role where attention to detail, consistency, and accurate follow-through are essential to delivering exceptional service.
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When building strong relationships with colleagues, clients, and hotel partners through approachable communication, responsiveness, and a genuine desire to help.
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When bringing organization and reliability to complex activities, comfortably managing multiple priorities while working within established guidelines and best practices.
Our Working Culture:
With our in-office philosophy, our associates are expected to be in the office at least three days per week, supporting a healthy balance between in-person collaboration and flexible remote work. We take pride in our vibrant and inclusive culture, which thrives on meaningful connection, shared purpose, and cross-functional teamwork. In-office engagement plays a vital role in fostering spontaneous collaboration, accelerating innovation, and strengthening relationships across teams. It also provides valuable opportunities for mentorship, professional development, and a deeper sense of community.
Please note: While the current expectation is a minimum of three days per week in the office, this may evolve over time in alignment with business needs and our continued commitment to culture-building
Disclaimer: This description reflects the general nature and level of the role. It is not intended to be an exhaustive list of responsibilities or requirements.
