Guest experience leader Work, Jobs in Acton, Gtl (with Salaries)

Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
7d
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Executive Engagement & Sales Associate
1440Sports —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Writing skills
Quick apply
11d
Assistant Front of House Manager
Treehouse Hotel London —West London
- Full-time
- Hospitality
- Hotel
- Communication skills
- Employee assistance programme
- Bereavement leave
Quick apply
Head of Learning & Development
Searchlight Ventures —Westminster
- £60,000 - £70,000 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Assistant General Manager
Noble Restaurant Group —London
- Up to £55,000 a year
- Full-time
- Hospitality
- Supervising experience
- Organisational skills
Quick apply
Reservations Sales Agent
Frasers Hospitality —London
- Up to £31,000 a year
- Team management
- Leadership
- Time management
- Employee assistance programme
- Employee discount
Quick apply
BBC Studios Runners Pool (Genre-Wide)
BBCSTUDIOS —London
- No experience needed
- Annual leave
Formula 1 - Events Project Lead
Absolute Taste —London
- Full-time
- Hospitality
Quick apply
Front Desk Manager – Corporate Guest Services
Rapport —London
- £45,000 a year
- Full-time
- Organisational skills
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Assistant Events Manager
The Groucho Club - Private Events - Service —London
- £36,000 a year
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Store Manager
Smiggle —Ealing
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Annual leave
Quick apply
Senior Corporate Receptionist
Williams Lea —London
- £37,000 a year
- Full-time
- Management
- Customer service
- English
- Referral programme
Guest Experience Manager, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Sick pay
Guest Experience Team Leader
The May Fair Hotel —London
- Full-time
- Hotel
- Guest services
- Communication skills
- Referral programme
Quick apply
Reception & Meetings Team Leader
Rapport —London
- £39,000 a year
- Full-time
- Front desk
- Leadership
- Communication skills
- Employee assistance programme
Sales Coordinator - Monday to Friday
CH&CO —London
- £32,000 a year
- Weekend availability
- Sales
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
8d
Front of House Manager
St. James's Hotel & Club - Reception —London
- £41,604 a year
- Weekend availability
- Hospitality
- Bar
- English
- Employee assistance programme
Quick apply
Catering Events Operations Manager - QEII
Levy —London
- £37,080 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Guest Experience Expert - Sheraton Heathrow Hotel
Marriott International, Inc —West Drayton
- Overtime
- Microsoft Outlook
- Hotel
- Hotel experience
- Employee discount
- Referral programme
10d

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guest experience leader jobs near acton, gtl

Team Leader - 21 Soho Square

ST James Facilities -
London

Quick apply

Job details

Full-time
£39,250 a year
7 days ago

Qualifications

Customer service
English
Microsoft Office
Organisational skills
IT
Leadership

Full job description

Overall Purpose

The Team Leader will be permanently based on the reception desk(s) covering the front of house function. In addition, the Team Leader will be responsible for additional reception areas within the client Building.

As Team Leader you represent St James and St James’ clients. You will have ownership and accountability for the reception area and its environment. You will be responsible for managing, leading and developing your team.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

To take full ownership of the reception and all associated areas, including any additional reception areas associated with the Building.
Ensure that the Reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building.
To collate and deliver accurate reports on all aspects of information as requested from the client and senior management.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
Proactively solve problems and recommend changes to make improvements.
Produce, manage and operate the reception rota, checking future planned absences and liaising with management for cover as and when required.
Manage and promote the implementation for any change, upgrade or advancement in software systems.
Leads the team to create positive memorable experiences by exceeding expectations for all.
Development and implementation of the customer experience strategy together with key stakeholders.
Help create, implement and maintain events based on the client’s requirements and St James values.
Be involved, pre plan and execute the organising of events/pop ups and ESG initiatives.
Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
Ensuring that the team are correctly attired and project a professional image at all times.
Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.
Attend and take minutes at management meetings when required.
To be involved in and participate in interviewing potential team members for the building.
Being responsible for the process of meeting and greeting of all guests and visitors to the building and ensure you and your team provide them with exceptional service.
To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
Manage difficult calls and/or distressed callers’ in a calm and professional manner.
Where appropriate, reporting of accidents or incidents.
Administrative duties including word processing, photocopying, ordering stationary, post, couriers and facilities management tasks as required.
To lead, manage and develop the FOH team.
To conduct annual appraisals and any performance management requirements for the FOH team.
To conduct Return to Work for any team absences.
To identify any training needs and assist in their skills and development of the FOH team.
To maintain good working relationships with colleagues.
Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge

Previous experience in managing and leading a team.
Proven working knowledge of customer service experience.
Previous experience is essential in a similar corporate background.
Excellent command of the English language, both verbal and written.
Working knowledge of IT with experience of using Microsoft Office.

Skills

Management skills as well as a collaborative approach
Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
Excellent customer service skills.
Strong efficiency and motivation.
Excellent organisational skills.
Excellent punctuality.
Outgoing and “can do “attitude.
Innovation and creativity.
Tact and diplomacy.
Proactive and helpful.

Quick apply

Refine Your Search

guest experience leader jobs in acton, gtl

Team Leader - 21 Soho Square

Guest Experience & Welcome Manager

Executive Engagement & Sales Associate

Assistant Front of House Manager

Head of Learning & Development

Assistant General Manager

Reservations Sales Agent

BBC Studios Runners Pool (Genre-Wide)

Formula 1 - Events Project Lead

Front Desk Manager – Corporate Guest Services

Assistant Events Manager

Store Manager

Senior Corporate Receptionist

Guest Experience Manager, Pre-Opening - The St. Regis London

Guest Experience Team Leader

Reception & Meetings Team Leader

Sales Coordinator - Monday to Friday

Front of House Manager

Catering Events Operations Manager - QEII

Guest Experience Expert - Sheraton Heathrow Hotel

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