BRAND INTRODUCTION
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.
Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.
While our walls speak of history, it’s our people, their ambition, and their creativity that shapes our future.
Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.
WHY JOIN MONTCALM COLLECTION
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
ROLE OVERVIEW
The Sales Manager is an integral role at Montcalm Hotels. The role is to take the responsibility for converting business proactively by personal and consistent sales service, resulting in the achievement of the hotel profit plan that maximizes revenue by driving the Corporate Segment guest rooms. This role would fit someone with luxury market experience and strong local connections within the Mayfair and Marylebone areas, sharing your experience and focus on their roles and responsibilities set to achieve the business plan and associated targets and metrics.
RESPONSIBILITIES
- This role reports into the Director of Sales – Corporate, to aid and assist them identify negotiate and convert new business opportunities to meet and exceed sales targets.
- Generate new sales and revenue in the local market to support the hotel's commercial strategy
- by completing local market visits, proposals and contracts and following up on business on a timely basis, conducting show rounds when appropriate and to develop future and repeat business.
- Build and grow strong relationships with key clients by managing and developing a portfolio of key accounts. Find, negotiate, and win new business to beat sales targets.
- To actively work as a member of the team, contributing to maximising revenue and generating business.
- To handle all corporate customer enquiries with a professional telephone manner and demonstrate high standards of customer service, and to respond to enquiries within 24 hours.
- Maintain a strong understanding of market trends, competitor activity and best practices.
- To handle all administrative tasks in an efficient and timely manner.
- To pro-actively identify customer needs and provide solutions to match and exceed them.
- To build strong working relationships with clients and develop an understanding of their specific needs and requirements.
- To actively convert enquiries into confirmed bookings, demonstrating confidence through call control and upselling.
- Effective diary management maximising yield and revenue per available bedroom whilst closely evaluating conversion statistics and lead in times.
- To respond positively to Sales opportunities and identify new accounts and contacts to develop sales leads within the hotels.
- To develop productive working relationships and on-going communication with all departments increasing the development of business and the maximisation of yield and space within the Hotel.
- To create accurate written quotations and contracts for clients in line with departmental standards.
- To ensure accurate and up to date customer records in CRM, Opera PMS and sales databases and that all best practices are followed and maintained. To contribute to the development and fine-tuning of the systems in place within the office and department.
- To develop and maintain excellent product knowledge and use in delivering the benefits of the product to the client.
- To keep up to date with competitor services, installations, and any renovations, as well as on-going promotions for sales, using own initiative to find out more information and communicate them to the rest of the team.
- To review the payments pre, during and post stay with the client, ensuring back up is accurate daily and standards are being followed.
- To be available to carry out a meet and greet with clients and carry out constructive handovers between the client and the Operations Team both inside and outside office hours.
- To overview and work on the production of the corporate accounts on a weekly basis in conjunction with the Director of Sales - Corporate and send to all relevant staff members.
- To attend the Sales meeting, forecast meeting and pipeline meetings on weekly basis.
- To work and co-operate with others, taking part in departmental meetings, team briefings and project work and support other team members and provide assistance when necessary to ensure the hotel team collectively achieves its goals.
- To ensure that all SOPs are adhered to for the department and to implement new strategies and procedures for the department as appropriate.
- To assist in additional projects and departmental tasks as and when required.
SKILLS AND QUALIFICATIONS
- To be sales-minded with the desire to achieve excellent results by converting business into definite and repeat corporate bookings.
- To be proactive and able to identify new clients.
- To actively seize sales opportunities and be able to quantify.
- To have a personal impact, taking responsibility and using initiative to resolve situations.
- To approach tasks orderly, with tenacity and determination, completing work to the required standard within the deadlines agreed.
- To be motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge to improve personal performance.
- To maintain high levels of professionalism in dealings with customers.
- To be flexible, responding quickly and positively to changing requirements from clients or management.
- To be able to work different hours or days depending on operational requirements.
- To maintain team focus by showing co-operation and support to colleagues to achieve the departmental and hotel goals.
- Proficient with Opera Express, Opera PMS & Sales & Catering.
- Proficient in Microsoft Office Suite: Excel, Word, PowerPoint, and Outlook.
- At least 2 years of experience in hotel-based similar roles such as Sales, Events, Group, and Guest facing Services, is preferre
WORKING CONDITIONS
- The role is based in the company’s London office
- Normal working hours are Monday to Friday, 9 am – 5.30 pm, during live events and build-up hours may vary.
- Out-of-hours work at events may be required.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or head hunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.
