Import coordinator Work, Jobs in Aintree, Msy (with Salaries)

Customer Service Coordinator
Eaststone Ltd —Bolton
- £24,785 - £26,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Trade Compliance Analyst
Teledyne Technologies Inc. —Bromborough
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
- Employee assistance programme

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Customer Service Coordinator

Eaststone Ltd -
Bolton

Quick apply

Job details

Full-time
£24,785 - £26,000 a year

Benefits

Free parking
Health & wellbeing programme
Additional leave
Company pension
Company events
Referral programme
Sick pay

Qualifications

Customer service
Filing
Maintenance
Microsoft Office
Customer support
Communication skills
Customer support experience (1–3 years)

Full job description

Customer Service Coordinator

Monday - Friday

37.5hrs per week between 8AM & 6PM

Company Details

The Walkboost Ltd was established in 2003 and consists of 3 Pharmaceutical companies; all the companies are based in Bolton. In total Walkboost Group has c150 staff. Maxearn Ltd is a parallel import company; Quadrant Pharmaceuticals Limited is a licensing company; Eaststone Ltd is a Specials manufacturing company.

Job Description

Working as part of a small team, proactively handling customer accounts. Processing customer orders and enquiries accurately & efficiently, whilst performing a wide range of administrative duties to a high standard.

Continually seeking for areas of improvement & ways to which offer superior customer service, ensuring that these complement the management of Eaststone in an efficient, effective and professional manner at all times.

Daily Activities

Acknowledge and confirm all customer orders
Dealing with all product/general enquiries & responding within current SLA
Responding to incoming calls & emails
Document & process customer returns, complaints & follow correct procedures through to resolution. Escalate appropriately where required
Log any credit requests and liaise with the Finance department through to completion
Liaising with the Dispatch Team & Production Team daily to ensure that all customers’ expectations are met
Liaising with the Finance Team & Head of Customer Service & Sales to calculate bespoke/new customer pricing
Ensure all deliveries are managed thoroughly throughout the day for any issues and are reported accordingly
Ensure any product issues are communicated through the correct channels & resolved as a matter of urgency
General office/adhoc duties including assisting the management team with any additional activities
Maintain internal database with daily actions/activities
Maintenance of core department database/spreadsheets
Assist the Dispatch Team with core activities as and when required
General clerical duties including archiving
Maintain electronic and hard copy filing system
Coordinate maintenance of office equipment

Experience Required:

Experience in a customer service, customer support, administrative, or coordination role.
Handling customer enquiries, resolving issues, and maintaining accurate records.
Strong communication, organisational, and problem-solving skills.
Proficiency in Microsoft Office and customer relationship management (CRM) systems is desirable.

Pay: £24,785.00-£26,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Free parking
Health & wellbeing programme
Referral programme
Sick pay

Work Location: In person

Quick apply

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