Debt relief & collection occupations Work, Jobs in Albrighton, Shr (with Salaries)

Financial Support Consultant
OSB Group —Wolverhampton
- £26,500 - £30,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Negotiation
- Annual leave
Financial Support Assistant
OSB Group —Wolverhampton
- £25,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Annual leave
11d
Debt Recovery Executive
Talbots Law Ltd —Brierley Hill
- Up to £30,000 a year
- Full-time
- Microsoft Word
- English
- Microsoft Office
- Profit sharing
- Health & wellbeing programme
Quick apply
Vulnerable Customer Consultant
OSB Group —Wolverhampton
- £27,500 - £31,500 a year
- Full-time
- Communication skills
- Annual leave
Debt caseworker
Citizens Advice —Birmingham
- £28,090 - £32,322 a year
- Hybrid work
- Annual leave
- Flexible schedule
Aged Debt Supervisor
Select Engineering —Birmingham
- £20.35 - £26.48 an hour
- Call to connect
- Microsoft Excel
- Microsoft Office
- Analysis skills
6d
Credit Controller - Prelitigation
Rentokil Initial Group —Dudley
- £23,874 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Collections Advisor
Lovey —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- Financial services
- Communication skills
Quick apply
Credit Control Supervisor
Civica —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
11d
Default Risk Account Manager
Cox Automotive —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Travel
- Employee discount
12d
Collections Specialist
Mondelēz International —Birmingham
- Temporary
- Microsoft Excel
- Microsoft Office
- Analysis skills
13d
Credit Controller (Client Finance - Birmingham)
BNP Paribas —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount

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Financial Support Consultant

OSB Group -
Wolverhampton

Apply Now

Job details

Full-time
£26,500 - £30,000 a year

Benefits

Annual leave
Private medical insurance

Qualifications

Financial services
Communication skills
Negotiation

Full job description

About the team:

The Financial Support Team is a versatile, customer‑focused function dedicated to supporting customers when they are experiencing financial difficulties.

We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments, ensuring each customer is treated fairly and with empathy. We have a strong passion for doing the right thing for customers, working collaboratively as a team, and ensuring we fulfil all regulatory and ethical obligations.

What you will be doing?:

This is a contact centre based position where, as Financial Support Consultant you will liaise with customers using a range of communication channels, predominately telephone calls, but also email, letters and text messages.

You will spend time understanding each customers individual circumstances by asking the right questions and reviewing their financial situation. You will then use this information to work with our customers to agree tailored and sustainable solutions to aid with the clearance of their arrears whilst delivering outstanding customer service.

Your responsibilities will include…

Speaking with customers to understand their financial situation, using effective questioning to agree appropriate repayment arrangements
Managing a high volume of customer interactions, mainly by telephone, alongside written communication including emails, letters and text messages.
Delivering a consistently high level of customer service, even during complex or sensitive conversations
Making business and customer orientated decisions on suitable next steps whilst ensuring there is a good customer outcome throughout the journey
Identifying customers that show signs of vulnerability and working within the Group’s framework to ensure appropriate support is provided
Updating systems accurately reflect the conversation with the customer and actions taken
Developing your overall performance based on feedback given regarding the quality of your call handling, case handling and effectiveness

This is a challenging and highly rewarding role, supporting our customers during difficult periods and helping them reach the best outcome to support their financial needs.

You will be provided with full training on how to deal with various types of queries, and how to ask the right questions to negotiate and work with the customer to find a suitable solution.

The hours of work will be 35 hours per week with differing working patterns between 0800 – 1800 hours.

We also offer part time positions with shifts of 0800 – 1300 hours or 1300 – 1800 hours, please get in touch with us to learn more about our part time opportunities.

What's in it for you?:

We offer a full-time base salary dependent on experience of between £26,500 – £30,000 and a competitive benefits package including:

Annual bonus opportunity
Enhanced family-focused benefits
28 days annual leave plus bank holidays
Access to Private Medical Insurance and Medical Cash Plan
Hybrid-working

Please use this link to see the fantastic benefits available at OSB: OSB Careers

About us:

OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!

Do you have the skills?:

We are looking for talented individuals who have the experience and knowledge set out below:

Experience working in a customer-focused role, within a contact centre or a high call volume environment with in-depth customer interactions
Confidence handling telephone conversations, including discussing sensitive or complex customer situations
Strong communication, empathy, listening and negotiation skills
Experience within financial services, collections or a regulated environment is desirable

Next steps:

Next steps:

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply by 23rd June 2026.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational. If you need any adjustments or support, we’re here to make sure you can show your best self.

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.

Apply Now

Refine Your Search

debt relief & collection occupations jobs in albrighton, shr

Financial Support Consultant

Financial Support Assistant

Debt Recovery Executive

Vulnerable Customer Consultant

Debt caseworker

Aged Debt Supervisor

Credit Controller - Prelitigation

Collections Advisor

Credit Control Supervisor

Default Risk Account Manager

Collections Specialist

Credit Controller (Client Finance - Birmingham)

I want to receive the latest job alerts for debt relief & collection occupations in albrighton, shr

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