Senior technical support Work, Jobs in Alcester (with Salaries)

Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Maths
- Continuous improvement
- In-person
- Life insurance
Quick apply
ER Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Senior MEP Coordinator (Contractor)
Fulcro Engineering Services —Bidford-on-avon
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
Quick apply
IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
Exhibition Project Manager
Formation Global —Alcester
- £32,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Up to 50% travel
- Project management
- Continuous improvement
- Work from home
Quick apply
7d
Service Delivery Lead
National Grid —Warwick
- £55,208 - £65,208 a year
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
1d
Senior Developer
Commercial —Cheltenham
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- SDLC
- Work from home
- Employee assistance programme
Quick apply
Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
14d
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
Senior Advice Technician
AFH Financial Group —Redditch
- Full-time
- Remote
- Training & development
- Employee discount
Senior Technical Paraplanner
Hazlewoods —Cheltenham
- £47,000 - £52,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
3D Exhibition Designer
Formation Global —Alcester
- £30,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Up to 50% travel
- Project management
- Presentation skills
- Work from home
Quick apply
7d
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Team management
- SharePoint
- Training & development
- Work from home
- Employee assistance programme
Quick apply
Senior Technical Support Engineer
Rexroth —Birmingham
- Full-time
- Computer literacy
- Engineering
- Mentoring
- Employee discount
Quick apply
Senior Estimator
MBP Door Solutions —West Bromwich
- Full-time
- CRM software
- Schematics
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Senior Manager – Complex Transaction Support
National Housing Bank —Birmingham
- £59,631 - £79,464 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
1d
Senior Systems Engineer
The Manufacturing Technology Centre —Coventry
- Full-time
- Hybrid work
- Team management
- No degree
- Mentoring
Quick apply
Inbound Freight Analyst
Jaguar Land Rover —Solihull
- £40,000 - £50,000 a year
11d
Resource and Workflow Manager
West Midlands Combined Authority —Birmingham
- £59,417 - £66,614 a year
- Part-time
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee discount
8d
Senior Wires/Technical Trainer
Solid State Group PLC —Aston Cross
- Full-time
- Schematics
- Assembly
- Continuous improvement
- Annual leave
- Sick pay
Quick apply

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senior technical support jobs near alcester

Head of Systems Improvement

Automoney Trust Limited
Redditch

Quick apply

Job details

Permanent | Full-time
£50,000 - £70,000 a year

Benefits

Free flu jabs
Company pension
Private medical insurance
Life insurance

Qualifications

Technical project or programme management experience
User stories
Senior management experience
Requirement elicitation
IT team management
Stakeholder liaison
Change management
Numeracy
Maths
Continuous improvement
IT project management
User acceptance testing
Information technology team management
Root cause analysis
Technical roadmaps
Business requirements
AI
Project management experience
Communication skills
A Level

Full job description

Job Summary

AutoMoney Trust Limited is looking for a proactive and commercially minded Data, Systems & Business Improvement Analyst to join our business in Redditch.

This is a senior management position with overall responsibility for the development and continuous improvement of the systems that support our operations. Reporting directly to the Chief Executive, you will identify business improvement opportunities, resolve poor system design and lead projects from requirements through delivery, testing and implementation.

You will work closely with operational leaders, colleagues and external technology suppliers, translating business needs into clear system requirements and ensuring that changes deliver practical, measurable value.

What we offer?

Starting basic salary of £50,000 - £70,000 per annum
25 days holiday plus an extra day for every 5 years’ service (max 30 days);
Option to buy and sell holiday;
Company contributed pension of 8% with Standard Life;
Private medical health care with BUPA;
Death in service benefit.
Permanent, full-time employment.
A senior management role with direct influence over business-wide systems, operational performance and future development.

What are the main responsibilities?

As Head of Systems Improvement, you will have a varied role, where your responsibilities will include:

Lead the Systems Improvements function and its two direct reports, ensuring effective performance, development and delivery.
Create and maintain a systems improvement roadmap aligned with business strategy, operational need, customer outcomes and risk.
Identify business improvement opportunities by understanding operational processes, pain points and performance.
Review existing systems, fix poor system design and reduce unnecessary manual activity, duplication and operational risk.
Translate operational needs into clearly defined system requirements, process designs, user stories and acceptance criteria.
Liaise with Group based IT structure/ software house.
Manage systems and business improvement projects from initial concept and business case through to implementation including AI driven improvements.
Own delivery management, coordinating internal stakeholders and suppliers to achieve the agreed scope, quality, budget and timescale.
Establish effective testing and quality assurance, including user acceptance testing, defect resolution and change control.
Manage technology suppliers, monitoring performance, service levels, costs, dependencies and delivery quality.
Lead or support contract negotiations and supplier selection to secure appropriate service, accountability and value for money.
Ensure system changes are embedded successfully and deliver measurable operational and commercial benefits.

What we look for from our Head of Systems Improvement?

You will be a credible senior manager who combines critical thinking and systems thinking with the practical ability to solve problems and deliver change. You will be comfortable challenging existing arrangements, making sound commercial decisions and taking accountability for outcomes.

You should have:

Significant operational management experience and the credibility to operate as a senior manager within the business.
Strong critical-thinking and problem-solving skills, including the ability to identify and address root causes.
A strong level of numerical ability, ideally including mathematics to A Level standard or equivalent.
A strong level of understanding in AI operations and implementation.
A systems-thinking approach and the ability to understand how changes in one area affect the wider business.
Experience translating operational needs into clear, complete and testable system requirements.
Experience managing system development, technology-led change or the continuous improvement of business systems.
Strong project management and delivery management experience.
Experience of testing, quality assurance and user acceptance testing.
Experience managing external technology suppliers and holding them accountable for delivery.
Experience of contract negotiations, commercial reviews or supplier selection.
Strong commercial awareness and the ability to balance cost, value, risk, service and customer outcomes.
Excellent communication, stakeholder-management and influencing skills across operational, technical and senior audiences.
The ability to prioritise competing demands, work with a high degree of autonomy and take ownership of delivery.

What are we looking for in our successful applicants?

Experience in financial services, consumer credit, motor finance or another regulated environment would be beneficial. Knowledge of business analysis methods, software development lifecycles, systems architecture, data, artificial intelligence or automation would also be advantageous.

However, most of all we are looking for people with great attitudes and great values. Thirty six years of experience tells us great employees have our values in their souls and we cannot train that. Either you have it or you don’t. We want to recruit good people with the potential to become outstanding performers who consistently help to deliver world class service to each and every customer.

If you feel you are the right candidate for this role then we would love to hear from you! So if you are interested please click on APPLY as soon as possible.

Pay: £50,000.00-£70,000.00 per year

Benefits:

Company pension
Free flu jabs
Life insurance
Private medical insurance

Application question(s):

Do you live within a 30 minute commute of Redditch?
How many years' experience in a Senior Management position do you have?

Education:

A-Level or equivalent (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior technical support jobs in alcester

Head of Systems Improvement

ER Manager

Senior MEP Coordinator (Contractor)

IT Support Administrator - Second Tier

Exhibition Project Manager

Service Delivery Lead

Senior Developer

Service Desk Engineer

Senior Support Analyst

Senior Advice Technician

Senior Technical Paraplanner

3D Exhibition Designer

1st Line Team Leader

Senior Technical Support Engineer

Senior Estimator

Senior Manager – Complex Transaction Support

Senior Systems Engineer

Inbound Freight Analyst

Resource and Workflow Manager

Senior Wires/Technical Trainer

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