Head of customer service Work, Jobs in Alconbury, Cam (with Salaries)

Head of Housing
Hundred Houses Society —Cambridge
- £62,218 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Operations Manager
Valor Hospitality —Peterborough
- £45,000 a month
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
9d
Strategic Business Support Manager (Part Time 18.5hrs)
Cambridgeshire County Council —Alconbury
- £46,956 - £50,157 a year
- Part-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
6d
Customer Service Specialist
Trade Mastermind Limited —Peterborough
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
6d
Business Intelligence Manager
North Northamptonshire Council —Kettering
- £59,077 - £62,879 a year
- Leadership
- Employee assistance programme
13d
Head Of Food Operations
Medirest —Trumpington
- £65,000 a year
- Full-time
- Continuous improvement
- Food service
- Organisational skills
Assistant Manager
Olmo Lounge —Huntingdon
- £33,200 - £37,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
Assistant Manager
Loungers —Huntingdon
- £33,200 - £37,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
11d
Lead Safeguarding Officer
North Northamptonshire Council —Kettering
- £48,226 - £51,356 a year
- Driving
- School
- Employee assistance programme
1d
Account Manager
Biogen (UK) Ltd —Milton Ernest
- Up to £48,000 a year
- Full-time
- Remote
- Sales
- Business development
- Travel
Quick apply
HEAD OF SUPPLY CHAIN
RML Group —Wellingborough
- ERP systems
- Leadership
- Communication skills
Relief Concrete Plant Supervisor
Mick George Ltd —Huntingdon
- Overtime
- Data entry
- IT
- Power tools
- Employee assistance programme
- Employee discount
Quick apply
12d
Revenues and Benefits Manager
Huntingdonshire District Council —Huntingdon
- £58,842 a year
- Full-time
- Hybrid work
- Leadership
- Flexitime
9d
Quality Manager
Healthxchange —Kettering
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Middleweight Designer
DS Smith —Ely
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
11d
Head of Finance
Chart Industries —Peterborough
- Accounting
- Communication skills
- Free parking
- Annual leave
ECC Project Manager (Consultancy Management)
Anglian Water Services Ltd —Peterborough
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Engineering
- Microsoft Office
- Project management
- Annual leave
- Work from home
Customer Service Coordinator
URBN —Peterborough
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
- Employee discount
- Gym membership
Head of Marketing
Qkine —Cambridge
- Full-time
- Doctoral degree
- Sales
- Marketing
Quick apply
Head of Finance
Howden Turbo UK Limited —Peterborough
- Accounting
- Communication skills
- Free parking
- Annual leave
Quick apply

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Head of Housing

Hundred Houses Society
Cambridge

Apply Now

Job details

Full-time
£62,218 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Leadership
Communication skills
Negotiation

Full job description

Are you an experienced housing leader who combines strong technical knowledge with confident, values-led people leadership? This is an opportunity to lead a key customer-facing service, shaping how we deliver housing management services and create meaningful outcomes for our customers.

About us

Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is “To provide good quality homes and services in Greater Cambridge that people value”. Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service.

About the role

As our Head of Housing, you will be accountable for leading the delivery, performance and continuous improvement of housing management services.

This is a key strategic leadership role with accountability for building relationships and working closely with key stakeholders, focusing on a positive and motivating culture within the team while ensuring housing services are legally compliant, cost-effective, value for money and aligned with our values - ensuring our customers at the heart of our service development.

What you’ll be doing

In this role, you will:

Lead and inspire our Housing Team
Shape strategy and ensure regulatory compliance
Deliver excellent core housing management services
Put customers at the heart of what we do
Drive service improvement, assurance and professional standards
Please see the job description for more information

About you

We are looking for a confident, housing professional with strong leadership, management and people skills. To succeed in this role, you’ll need:

Substantial experience of housing management within a social housing provider, with strong technical knowledge across tenancy management, rent and service charges, leasehold services, allocations, voids, estate management and anti-social behaviour.
Strong understanding of housing legislation, regulation and professional standards, with the ability to work in a legally compliant, customer-focused and risk-aware way.
Experience of managing risk, safeguarding, customer wellbeing and tenancy sustainment issues, with the ability to make sound, evidence-based decision making that reflects organisational values and legal responsibilities.
Proven ability to lead, motivate and develop employees, creating a positive and accountable team culture, supporting the delivery of high-quality services.
Confidence in using housing systems, data, performance information and numerical insight to manage risk, improve services and support decision-making with a structured and organised approach.
Experience in coaching employees and excellent communication, influencing and negotiation skills, with the ability to build trust and manage complex situations, work collaboratively and handle sensitive, complex situations.
High levels of personal integrity, accountability and self-motivation, committed to delivering effective outcomes in line with organisational values.
CIH Level 4 or 5 qualification in housing is an essential requirement and a condition of the role. This post is a relevant senior manager role under the Competence and Conduct Standard (Social Housing (Regulation) Act 2023). We are willing to speak to candidates who do not already hold the qualification, provided they are willing and able to achieve it within the regulatory timeframe.

Why join us?

We’ve held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference.

Hear from our team about what it’s like to work here: https://www.youtube.com/watch?v=vT1-HCTrKhA

What we offer you

28 days annual leave (excluding bank holidays)
Option to buy/sell up to 5 days’ annual leave
Private health insurance
Employee discount scheme
Defined contributions pension scheme, matched from 4% to 10%
Employee Assistance Programme
Life assurance
Strong focus on learning, development and wellbeing
Plus, more when you join!

How to apply

To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process.

We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria.

Please read the attached Job Description and Person Specification before applying.

Please note that Enhanced DBS clearance is required for this role.

Inclusion and Diversity

We welcome applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace.

All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010.

We are committed to ensuring a fair, inclusive and accessible recruitment process for everyone and welcome discussions about flexible working arrangements.

We welcome discussions regarding reasonable adjustments at any stage of the recruitment process.

Data Protection & Privacy

We process personal data in line with UK GDPR and the Data Protection Act 2018. Your information will be used only for recruitment and employment purposes, stored securely and retained only as long as necessary. Further details about how we handle personal data, including your rights, are available in our Privacy Policy.

INDMED

Hundred Houses Society is a not for profit housing association founded in 1933. Hundred Houses Society obtained charitable status in 1942 and is now registered with the Financial Conduct Authority as a Cooperative and Community Benefits Society. As a registered housing provider, Hundred Houses Society is regulated by the Regulator for Social Housing.

51 Scotland Road, Cambridge, CB4 1QW, England
Tel: 01223 315 036
Email: [email protected]

Apply Now

Refine Your Search

head of customer service jobs in alconbury, cam

Head of Housing

Operations Manager

Strategic Business Support Manager (Part Time 18.5hrs)

Customer Service Specialist

Business Intelligence Manager

Head Of Food Operations

Assistant Manager

Assistant Manager

Lead Safeguarding Officer

Account Manager

HEAD OF SUPPLY CHAIN

Relief Concrete Plant Supervisor

Revenues and Benefits Manager

Quality Manager

Middleweight Designer

Head of Finance

ECC Project Manager (Consultancy Management)

Customer Service Coordinator

Head of Marketing

Head of Finance

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