Ready to embark on a career, not just a job? Join Bermar, a global leader in wine and Champagne preservation systems, as a Junior Customer Service Executive and start your career in a role that offers not just a position, but a pathway to professional growth and success.
In this role, you will support smooth operations and deliver exemplary customer service by managing orders, addressing customer enquiries, and providing vital support across the business. We are dedicated to creating a supportive and dynamic environment where your skills are valued, and your career aspirations are nurtured.
Key Responsibilities:
As a Junior Customer Service Executive, you will:
- Assist in processing orders for accessories, chargeable repairs, and service contracts.
- Handle customer enquiries with professionalism and responsiveness.
- Help maintain and update our CRM database to enhance communication and customer relationships.
- Support the management and processing of orders ensuring accuracy and compliance.
- Contribute to customer satisfaction by understanding and catering to their specific needs.
- Collaborate across departments to ensure premium service from start to finish.
- Assist the Operations & Sales team with daily tasks to enhance efficiency and service quality.
- Create and issue quotations and order confirmations.
- Manage external customer platforms ensuring compliance with PPM's
- Provide everyday administrative support.
Skills Required:
- Strong diligence & organisational skills.
- Ability to manage multiple tasks with strong attention to detail.
- Effective communication skills, both written and verbal.
- Proficient in Microsoft Office and computer literate.
- Good problem-solving and organisational skills.
- Initiative, enthusiasm, and the ability to adapt to different time zones.
- A-Level education or equivalent.
What You Get in Return:
- Structured approach to career progression with regular reviews.
- Support with further training and relevant qualifications.
- Positive work environment.
- Regular company parties & events.
- Additional holiday entitlement after one year of service.
- £400 Wellness Credit after one year of service.
- Enhanced Pension Scheme after five years of service.
Job Type: Full time, Permanent
Operating Base: Ipswich
Operating Base: Applicants must be able to work in-person at our Ipswich office.
Job Types: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
