Application support engineer Work, Jobs in Aldergrove, Ant (with Salaries)

Technical Support Engineer
INDICOMSUR —Newtownabbey
- £38,000 - £40,000 a year
- Full-time
- Computer literacy
- English
- In-person
Quick apply
6d
Product Support Engineer
Mitie —Craigavon
- £41,097 a year
- 12 hour shift
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Employee discount
2d
Incident Support Engineer
Camlin Group —Lisburn
- Full-time
- Computer literacy
- English
- Electrical experience
Quick apply
Technical Support Engineer II
Delinea —Belfast
- £45,000 - £50,000 a year
- Full-time
- Remote
- English
- Computer networking
- Communication skills
- Employee assistance programme
- Life insurance
Software Engineer
ThotSuite Technology Solutions Ltd —Belfast
- £5,650 - £6,073 a month
- Full-time
- Software troubleshooting
- Agile
- In-person
Quick apply
1d
Associate Product Support Engineer (1pm - 10pm)
Proofpoint —Belfast
- Full-time
- Hybrid work
- Mentoring
14d
Senior DevOps Engineer
Xelure Technologies —Belfast
- Weekend availability
- Remote
- DevOps
- English
- Travel
Quick apply
6d
Junior Software Engineer
BBC —Belfast
- Up to £42,000 a year
- Full-time
5d
Site Reliability Engineer
IntApp —Belfast
- Full-time
- Azure
- AI
- Annual leave
KDB Engineer
TD Bank —Belfast
- Full-time
- Leadership
- Annual leave
8d
Options Graduate & Placement Programme
Options Technology —Belfast
- Full-time
- Organisational skills
- Communication skills
Quick apply
Software Engineer
Almac Group —Craigavon
- Full-time
- Computer Science
- Software development
- Communication skills
4h
AIOps Lead
M-KOPA —Belfast
- Full-time
- Remote
- AI
- Leadership
7d
Principal FPGA Design Engineer
Expleo —Belfast
- Hybrid work
- Travel
- Communication skills
Senior Software Engineer (Artifacts Engine)
Cloudsmith —Belfast
- Travel
- Mentoring
- Software development
- Annual leave
Fullstack Engineer (TypeScript / Python/ AWS)
Instil —Belfast
- Full-time
- Hybrid work
- Employee assistance programme
Java/Kotlin Software Engineer – AVP - (Developer Enablement)
Citi —Belfast
- Full-time
- Hybrid work
- Databases
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Software Engineer (Java/ AWS)
Instil —Belfast
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Employee assistance programme
Staff Software Engineer (Provenance)
Cloudsmith —Belfast
- AWS
- Travel
- Mentoring
- Annual leave
Software Engineer (Java/ AWS)
Instil Software Ltd —Belfast
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Employee assistance programme

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Technical Support Engineer

INDICOMSUR
Newtownabbey

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year
6 days ago

Qualifications

Technical troubleshooting
Desktop support
TCP
Operating systems
Computer literacy
Incident queue management
User account provisioning
Ticket management
Incident documentation
English
User account management
Service restoration
IT permissions management
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Intune
Mobile devices

Full job description

About the Role

Indicom Business Technology Services is looking for a Technical Support Engineer to join our team at Abbey Enterprise Park in Newtownabbey. You will provide technical assistance to business customers, investigate hardware and software issues, and ensure that users can access reliable and secure technology services.

This position is suited to a technically capable and customer-focused professional who can diagnose problems, explain solutions clearly, and manage several support requests at the same time. You will work with service desk colleagues, systems administrators, network engineers, external suppliers, and client representatives to resolve incidents and maintain service quality.

Key Responsibilities

Provide first-line and second-line technical support to business users.
Diagnose and resolve hardware, software, network, and user-access issues.
Respond to support requests received by telephone, email, remote-support tools, and the ticketing system.
Install, configure, and maintain laptops, desktop computers, monitors, printers, and mobile devices.
Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other common business applications.
Create and manage user accounts, permissions, distribution lists, and password resets.
Troubleshoot internet connectivity, Wi-Fi, virtual private network, and local network issues.
Record incidents, actions taken, solutions, and user communications accurately.
Prioritise support requests according to urgency, business impact, and service-level requirements.
Escalate complex incidents to senior engineers or specialist teams when necessary.
Support employee onboarding and offboarding by preparing equipment and managing system access.
Perform routine software updates, security checks, and device-maintenance activities.
Maintain an accurate inventory of company and client technology equipment.
Prepare troubleshooting guides, technical procedures, and knowledge-base articles.
Follow up with users to confirm that problems have been fully resolved.
Identify recurring technical issues and recommend long-term improvements.

What We Are Looking For

At least 2–3 years of experience in IT support, technical support, service desk operations, or a similar role.
Practical experience supporting Microsoft Windows and Microsoft 365 environments.
Good understanding of computer hardware, operating systems, business applications, and peripheral devices.
Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and virtual private networks.
Experience using ticket-management or IT service-management systems.
Ability to diagnose technical problems through structured questioning and investigation.
Strong customer-service and communication skills.
Ability to explain technical information clearly to non-technical users.
Excellent organisation and attention to detail.
Ability to prioritise several incidents while meeting service-level targets.
Strong written and spoken English.
A qualification in information technology, computer science, networking, or a related discipline is preferred.

Preferred Skills

Experience with Microsoft Entra ID, Active Directory, or similar identity-management platforms.
Familiarity with Intune or other device-management systems.
Knowledge of endpoint security, antivirus software, and access-control practices.
Experience supporting remote and hybrid employees.
Familiarity with cloud-based backup and collaboration platforms.
Knowledge of ITIL principles and incident-management processes.
CompTIA A+, Network+, Microsoft, or another relevant technical certification.
Experience working for a managed service provider or supporting multiple business clients.
Basic understanding of PowerShell or other administrative scripting tools.
Experience with hardware procurement, asset tracking, and equipment lifecycle management.

Mindset

You are patient, methodical, and focused on finding the underlying cause of a technical problem rather than applying only a temporary solution. You remain calm when users are frustrated and communicate clearly throughout the support process.

You take responsibility for incidents from initial report through resolution, maintain accurate records, and ask for assistance when escalation is necessary. You are also curious about new technology and continuously improve your technical knowledge.

Pay: £38,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

application support engineer jobs in aldergrove, ant

Technical Support Engineer

Product Support Engineer

Incident Support Engineer

Technical Support Engineer II

Software Engineer

Associate Product Support Engineer (1pm - 10pm)

Senior DevOps Engineer

Junior Software Engineer

Site Reliability Engineer

KDB Engineer

Options Graduate & Placement Programme

Software Engineer

AIOps Lead

Principal FPGA Design Engineer

Senior Software Engineer (Artifacts Engine)

Fullstack Engineer (TypeScript / Python/ AWS)

Java/Kotlin Software Engineer – AVP - (Developer Enablement)

Software Engineer (Java/ AWS)

Staff Software Engineer (Provenance)

Software Engineer (Java/ AWS)

I want to receive the latest job alerts for application support engineer in aldergrove, ant

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