Case manager Work, Jobs in Alderley Edge, Chs (with Salaries)

Collections Case Manager (Full Time Office Based)
TM Legal Services —Manchester
- £29,000 a year
- Full-time
- Financial services
- In-person
- Communication skills
- Health & wellbeing programme
- Sick pay
Quick apply
11d
Regional Private Hire Licensing Administrator
Otto Car Ltd —Manchester
- £14,000 a year
- Part-time
- Hybrid work
- Organisational skills
- Training & development
- Communication skills
- Flexitime
- Work from home
Quick apply
11d
Senior Programme Manager
Bespak —Crewe
- Continuous improvement
- Budgeting
- Leadership
Quick apply
Corporate Case Manager
Together —Cheadle
- Full-time
- Customer service
Quick apply
12d
Claims Case Manager
Davies —Bolton
- Full-time
- Customer service
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Case Manager (Targeted Interception)
HM Revenue and Customs —Manchester
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Training & development
13d
Attendance Complex Case Officer
Warrington Borough Council —Warrington
- £34,434 - £38,220 a year
- Full-time
- English
- Experience working with children
- School
2d
Laboratory Manager
Avantor —Macclesfield
- Full-time
- Laboratory experience
- Continuous improvement
- Organisational skills
5d
Counsellor
Manchester Metropolitan University —Manchester
- £41,064 - £47,389 a year
- Full-time
- Hybrid work
- Presentation skills
- Life insurance
3d
Information Access Officer
Parliamentary and Health Service Ombudsman —Manchester
- £29,443 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
13d
Head of Operations
Down Syndrome Cheshire —Northwich
- £33,000 - £38,000 a year
- Weekend availability
- Writing skills
- Continuous improvement
- No degree
- Flexitime
Quick apply
7d
Senior Product Manager - SaaS
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Work from home
- Flexible schedule
Quick apply
Manager, Customer Support Ctr
Metropolitan Council —Heywood
- £101,774.40 - £165,152.00 a year
- Full-time
- Hybrid work
- Data analysis skills
- Supervising experience
- Bachelor's degree
- Employee assistance programme
- Life insurance
5d
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
Listing Officer / Manager
HM Courts & Tribunal Service —Stoke-on-Trent
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
3d
Branch Manager – Professional House Share & Corporate Lets
Mistoria house Share —Bolton
- Up to £32,000 a year
- Full-time
- Business development
- Team management
- Contracts
- Free parking
- Sick pay
Quick apply
4d
Research Impact and Engagement Manager
Manchester Metropolitan University —Manchester
- £48,822 - £56,535 a year
- Full-time
- Hybrid work
- Communication skills
- Life insurance
IVA Case Assessor
Bennett-Jones Manchester —Manchester
- Full-time
- CRM software
- Financial services
- Gym membership
Quick apply
2d
Business Analyst/Case Manager Developer
Brabners —Manchester
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Life insurance
Senior People Business Partner - Working across The YES Trust North-West Region.
The YES Trust —Congleton
- £55,746 - £64,690 a year
- Full-time
- Data analysis skills
- Bachelor's degree
- Continuous improvement
- Free parking
- Employee discount
Quick apply

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Collections Case Manager (Full Time Office Based)

TM Legal Services -
Manchester

Quick apply

Job details

Permanent | Full-time
£29,000 a year
11 days ago

Benefits

Casual dress
Health & wellbeing programme
Cycle to work scheme
Discounted or free food
Company pension
Company events
Sick pay

Qualifications

Customer service call handling
Accounts payable
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Stakeholder liaison
GCSE
Case note recording
Case record updates
Internal department liaison
Outbound debtor call management
Financial services
Customer interaction
Outbound calling
Signposting to community resources
Communication skills
Negotiation

Full job description

Do you have strong communication and negotiation skills? Come and turn them into real results with a rewarding career in legal recoveries.

TM Legal is part of Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.

Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.

Role Overview

As a Collections Case Manager within a debt recovery specialist firm of solicitors, you will manage customer interactions across multiple channels – including phone, SMS and email – to recover outstanding debts. You’ll provide professional, empathetic support tailored to each individual’s financial circumstances, while ensuring strict adherence to regulatory and compliance frameworks.

This role is ideal for individuals with strong communication skills and a genuine interest in debt resolution and legal processes. With comprehensive training provided, you'll build the expertise needed to thrive in a fast-paced, professional environment—making a real difference in helping people navigate financial difficulty while driving positive outcomes for our clients.

With full training provided, you will develop the skills and knowledge required to succeed in this role, making it an excellent opportunity for individuals with strong communication abilities and an interest in debt recovery and legal processes.

You will need to be available for the induction programme as per below:

Monday 5th October to Friday 20th November (Monday-Friday only).

After the induction, the working pattern for this role will be 40 hours per week between the hours of 8.30am and 6pm, Monday to Friday.

So, what will your day-to-day look like?

Debt Recovery Engagement

Conduct proactive outbound calls to customers using the dialler system to discuss outstanding debts.
Manage inbound customer calls with professionalism, empathy, and efficiency.
Offer compassionate and clear support to help customers navigate their financial situations.

Financial Guidance

Assess individual financial circumstances and provide tailored, sustainable repayment solutions.
Utilise in-depth knowledge of debt resolution options, including insolvency and legal processes, to guide customers effectively.

Case Management

Accurately maintain comprehensive case notes, documenting all customer communications, payment arrangements, and legal documentation.
Collaborate with internal departments to obtain critical information, ensuring seamless case progression and resolution.
Liaise with internal teams to gather necessary information for case progression.

Referral & Signposting

Proactively assess customer needs and direct them to the most appropriate internal teams or external support agencies.
Demonstrate a clear understanding of the Specialist Support Team’s function and initiate referrals when required to ensure tailored support.

Compliance and Standards:

Consistently adhere to company protocols, training standards, and relevant regulatory requirements, ensuring all communications and applications reflect professional and ethical standards.
Champion the firm’s commitment to high-quality service and drive efficient recovery outcomes through best practices.

Collaboration and Communication:

Collaborate effectively with solicitors, internal colleagues, customers, and external stakeholders to progress case resolutions efficiently.
Deliver clear, respectful, and empathetic communication that supports positive customer outcomes and maintains the firm’s professional reputation.

Does this sound like you?

Inbound or outbound contact centre experience is desired
Experience of working in a regulated/FCA/SRA environment is beneficial but not essential
Exceptional active listening skills and good attention to detail
Negotiating and influencing skills
High levels of emotional intelligence

The Application Timeline

A first stage video call with the internal recruitment team (15-minute call).
A formal interview with the TM Legal Management Team (45 minutes).

If you do not receive a response after 2 weeks of applying, please assume you have been unsuccessful as we are likely to experience a high volume of applications.

What’s In It For You

£29,000 + up to 20% of your annual salary, paid as a bonus quarterly
This role is based at our Manchester Spinningfields office- a premium workspace located in the heart of Manchester’s commercial hub with regular social events planned. Oh, and did we mention the free coffee bar? Don't believe us? See for yourself! https://www.linkedin.com/feed/update/urn:li:activity:7350451348598837248
40 hours per week, Monday to Friday
The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation
And many more benefits to support your wellbeing and professional development

We are an equal opportunities employer

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email [email protected].

PLEASE NOTE - All new employees must undergo a Right to Work, DBS and Credit Check upon acceptance of a job offer with Perch Group.

Job Types: Full-time, Permanent

Pay: £29,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Discounted or free food
Health & wellbeing programme
Sick pay

Ability to commute/relocate:

Manchester M3 3JE: reliably commute or plan to relocate before starting work (required)

Application question(s):

Will you require sponsorship?
Are you able to complete the induction Monday-Friday from Monday 5th October to Friday 20th November?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

case manager jobs in alderley edge, chs

Collections Case Manager (Full Time Office Based)

Regional Private Hire Licensing Administrator

Senior Programme Manager

Corporate Case Manager

Claims Case Manager

Case Manager (Targeted Interception)

Attendance Complex Case Officer

Laboratory Manager

Counsellor

Information Access Officer

Head of Operations

Senior Product Manager - SaaS

Manager, Customer Support Ctr

Customer Experience Director

Listing Officer / Manager

Branch Manager – Professional House Share & Corporate Lets

Research Impact and Engagement Manager

IVA Case Assessor

Business Analyst/Case Manager Developer

Senior People Business Partner - Working across The YES Trust North-West Region.

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