Service desk analyst Work, Jobs in Alderley Park, Chs (with Salaries)

IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Azure
- Continuous improvement
- Organisational skills
Apprentice IT Service Desk Analyst 1st Line
Restore PLC —Manchester
- £25,000 a year
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
5d
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Service Desk Specialist
wavenet —Stretford
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
1st Line Analyst - 12 Month FTC
Pets at Home —Cheadle
- £25,875.00 - £28,374.97 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Microsoft Office
- IT
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
7d
IT Support Analyst
SFG20 —Manchester
- Full-time
- Remote
- CRM software
- Sales
- Software development
- Employee assistance programme
- Employee discount
4d
1st Line Maintenance Analyst
Betfred —Warrington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply

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Technical Support Team Member - AV/IT
Pixel Inspiration —Altrincham
The position will involve taking direct calls from clients, pro actively troubleshooting issues, resolving problems and identifying root causes, all within our…
From £25,500 a year
Quick apply
6d
IT Helpdesk Engineer - Experienced
777 Networks —Leeds
Minimum 3 years’ experience in a Managed Service Provider (MSP) support desk role. Based in or near Leeds, with easy access to client sites.
£28,000 - £35,000 a year
Quick apply

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service desk analyst jobs near alderley park, chs

IT Service Desk Analyst Apprentice

QA Apprenticeships -
Macclesfield

Apply Now

Job details

Full-time
£18,000 - £20,000 a year

Qualifications

Azure
GCSE
Information security
Continuous improvement
Organisational skills
IT
Communication skills

Full job description

About Bodycote:

We are a leading, global performance metallurgy business, improving properties and extending lives of our customers’ products through advanced thermal and surface processing. Bodycote offers materials solutions for virtually every market sector with a focus on aerospace and defence, automotive, energy, industrial, consumer and medical.

About the role:

This role is designed to develop the technical, professional, and service management capabilities of an individual delivering supervised first‑line IT support. The role is aligned to the Microsoft Azure Cloud Support Specialist Level 3 apprenticeship and combines on‑the‑job experience with a structured apprenticeship programme, enabling the individual to build capability progressively within a live IT service environment.

The role is part of the IT Service Desk function and operates within an IT Service Management (ITSM) framework. The role holder will work under the guidance of the IT SDM, team leaders and senior analysts.

Responsibilities:

Service desk support: Act as a first point of contact for IT support via phone and self‑service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool. Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users are kept informed of progress in a professional and timely manner
Learning & apprenticeship commitment: Participate fully in the apprenticeship programme. Complete required learning activities, assessments, and reviews. Apply learning directly to day‑to‑day service desk activities. Use feedback constructively to improve performance and capability
Process, security & documentation: Follow approved standard operating procedures, runbooks, and working practices. Maintain accurate and complete ticket records. Contribute to knowledge articles as skills and confidence develop. Comply with information security, confidentiality, and data protection requirements
Team & professional behaviours: Work collaboratively with colleagues across the service desk and IT teams. Demonstrate professionalism, reliability, and a customer‑focused mindset. Show willingness to ask questions and seek support when required

Required skills:

Basic IT literacy (e.g. using computers, email, applications)
Awareness of customer service principles
Clear verbal and written communication
Ability to follow instructions and procedures
Basic problem‑solving and organisational skills
Willingness to learn and develop
Professional and reliable approach to work
Positive attitude toward helping others

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 9am to 5pm, Monday to Friday with an hour’s unpaid lunch break

Benefits:

Whether you’re working in one of our state-of-the-art facilities, supporting clients on the ground, or contributing behind the scenes, you’ll be part of a global community that values skill, reliability, and continuous improvement. We’re in this together!

At Bodycote, we recognise that our people want to grow, and take on new challenge, and we’re committed to supporting that journey.

While we continue to build structured pathways for career progression, it’s a clear focus for us. We are creating more opportunities for internal mobility, whether that’s moving between functions, stepping into new roles within our sites, or exploring options across our wider global business.

If you’re curious, ambitious, and ready to grow, we want Bodycote to be a place where you can build a long-term, evolving career.

Future prospects:

On successful completion of the apprenticeship, the individual may progress into an IT Service Desk Analyst role, subject to performance and business need.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

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service desk analyst jobs in alderley park, chs

IT Service Desk Analyst Apprentice

Apprentice IT Service Desk Analyst 1st Line

Service Inbound Analyst

Service Desk Specialist

1st Line Analyst - 12 Month FTC

Technical Support Supervisor

IT Support Analyst

1st Line Maintenance Analyst

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