Learning and development analyst Work, Jobs in Aldermaston, Brk (with Salaries)

Customer Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
3d
Data Analyst
BCA —Hook
- £35,000 - £40,000 a year
- Monday to Friday
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Data Entry Administrator (Part-time)
Ignite Insurance Systems —Fleet
- Part-time
- Continuous improvement
- Data entry
- Communication skills
- Annual leave
- Life insurance
3d
Data Entry Administrator (Part-time)
Verisk —Fleet
- Part-time
- Continuous improvement
- Data entry
- Communication skills
- Annual leave
- Life insurance
4d
Data Entry Administrator
Verisk —Fleet
- Full-time
- Continuous improvement
- Data entry
- Communication skills
- Annual leave
- Life insurance
Service Charge Analyst
hireful —Camberley
- £35,000 - £36,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee discount
Quick apply
Data Entry Administrator
Ignite Insurance Systems —Fleet
- Full-time
- Continuous improvement
- Data entry
- Communication skills
- Annual leave
- Life insurance
3d
Junior Stewardship Analyst
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
- Life insurance
Data Analyst FTC 23 months
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Hybrid work
- Analysis skills
- Employee discount
10d
Business and Data Analyst
Lenovo —Farnborough
- Full-time
- Marketing
- Bachelor's degree
- No degree
- Free parking
- Life insurance
4d
Training Analyst
Raytheon —Wokingham
- Full-time
- Hybrid work
- Training & development
- Communication skills
- Sick pay
12d
Strategy & Planning Analyst, Technology, Engineering & Infrastructure
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- Agile
- Annual leave
- Life insurance
IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
11d
Manager, Marketing Analytics
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Mentoring
- Analytics
- Annual leave
- Life insurance
Deskside Analyst
Hachette —Didcot
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Lead Security Operations Center Analyst (f/m/d)
Thinkproject Holding GmbH —Reading
- Full-time
- English
- Bachelor's degree
- No degree
- Language training provided
- Flexible schedule
2nd Line Support Analyst
FluidOne —Camberley
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
Marketing Internship
Global Water Intelligence —Oxford
- £14.50 an hour
- Full-time
Principal Business Analyst, Investment Technology
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
- Annual leave
- Life insurance
Security System Analyst (Lenel/Milestone)
Securitas UK —Reading
- £45,000 - £55,000 a year
- Full-time
- Remote
- Organisational skills
- Employee discount
Quick apply

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Customer Service Desk Analyst

ITQ Metis
Thatcham

Quick apply

Job details

Permanent | Full-time
From £28,000 a year
3 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Customer service call handling
Incident queue management
Ticket management
English
Ticket management systems
Technical support incident logging
Organisational skills
Technical writing
Software testing
Customer support
Customer interaction
Application support
SaaS
Communication skills

Full job description

Customer Service Desk Analyst

About the Role

Hi there, we are looking for a proactive and organised Customer Service Desk Analyst to join our growing team. At the heart of this role is customer service. This role is ideal for someone early in their career who enjoys problem solving, technology and most importantly, loves helping and looking after customers.

You will be the first point of contact for customers who need help, whether they have a question, need guidance using our software, or are experiencing a technical issue. We are looking for someone who enjoys speaking with people, takes pride in providing a great service, and is able to make customers feel supported and confident that their issue is being looked after.

You will take ownership of incoming support requests through our service desk platform, keeping customers informed throughout the process and working closely with colleagues across the business to ensure queries are resolved efficiently and professionally.

There is also an important technical element to the role. You will develop a strong understanding of our software, investigate and troubleshoot user issues, assist customers with system configuration and access, and help test software updates and fixes.

You do not need to know everything from day one. We are looking for someone with a good technical mindset, a willingness to learn, and the ability to combine problem-solving skills with excellent customer service.

This is a great opportunity for someone early in their career who wants to build experience across customer support, software and technology, with opportunities to develop into more senior, technical or customer-focused roles in the future.

Key Responsibilities

Be the first point of contact for customers contacting the support desk
Provide friendly, helpful and professional support through every customer interaction
Take ownership of customer queries and ensure customers are kept informed of progress
Manage incoming support tickets through the service desk platform
Ask the right questions to understand customer issues and identify what help they need
Troubleshoot first-line software and technical issues
Guide customers through solutions in a clear and easy-to-understand way
Support users with system access, configuration and general system queries
Provide basic guidance and training to help customers get the most from our software
Escalate more complex issues to senior or technical teams when appropriate
Ensure escalations contain clear, accurate and useful information
Maintain accurate ticket notes, updates and resolutions
Monitor the support queue and help ensure response times and SLA targets are achieved
Work closely with colleagues across Support, Development and other internal teams to resolve customer issues
Assist with testing and validation of software updates, fixes and new functionality
Contribute to internal support documentation and knowledge base articles
Identify recurring customer issues and suggest ways we can improve our systems, processes and customer experience
Share customer feedback with the wider team to help us continually improve our service

Skills & Experience

Essential

Excellent customer service and communication skills
A genuine desire to help people and provide a positive customer experience
Friendly, patient and approachable communication style
Confident communicating with customers by phone, email and other support channels
Ability to remain calm, professional and kind when dealing with customers under pressure
Good written English and the ability to explain information clearly
Strong organisational skills and attention to detail
Ability to take ownership of tasks and follow issues through to resolution
Ability to prioritise workload and manage multiple customer requests
Comfortable learning and using new software systems
Good problem-solving skills and basic technical troubleshooting ability
Curious and willing to investigate how and why something works
Positive, proactive and team-oriented attitude
Willingness to learn and develop both customer service and technical skills

Desirable

Previous experience in a customer service, support desk or helpdesk role
Experience using ticketing or service desk systems
Experience supporting customers over the phone and by email
Understanding of SaaS or software platforms
Familiarity with Microsoft 365 and general business IT systems
Previous experience troubleshooting software or user issues
Experience working within a technology or software business

What Success Looks Like

Success in this role is not simply about closing tickets. It is about making sure customers feel supported throughout their experience with us.

You will be successful when:

Customers receive friendly, timely and helpful communication
Customers feel confident that their questions and problems are being taken seriously
Support tickets are handled efficiently and professionally
You take ownership of customer queries and keep people informed
First-line issues are investigated and resolved effectively
Technical escalations are accurate, detailed and well documented
Your understanding of our software and customer needs continues to develop
You build positive relationships with customers and colleagues
Customer feedback and recurring issues are recognised and shared with the wider team
You make a positive contribution to the support team and help us continually improve the service we provide

Career Development

We want this role to be somewhere you can develop and build your career.

As your knowledge, experience and interests grow, there may be opportunities to progress into areas such as:

Senior Service Desk Analyst
Technical Support Specialist
Customer Success
Account Management or Customer Relationship roles
Product Support
Operations

Pay: From £28,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Thatcham RG19: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you the kind of person who can deal with customers under pressure and remain calm, professional and kind at all times?

Language:

Fluent English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

learning and development analyst jobs in aldermaston, brk

Customer Service Desk Analyst

Data Analyst

Data Entry Administrator (Part-time)

Data Entry Administrator (Part-time)

Data Entry Administrator

Service Charge Analyst

Data Entry Administrator

Junior Stewardship Analyst

Data Analyst FTC 23 months

Business and Data Analyst

Training Analyst

Strategy & Planning Analyst, Technology, Engineering & Infrastructure

IT Service Desk Analyst

Manager, Marketing Analytics

Deskside Analyst

Lead Security Operations Center Analyst (f/m/d)

2nd Line Support Analyst

Marketing Internship

Principal Business Analyst, Investment Technology

Security System Analyst (Lenel/Milestone)

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