We're looking for an enthusiastic, reliable and calm under pressure individual to join out team as our next Night Porter. If you thrive when everyone else is sleeping, enjoy variety in your role and take pride in providing outstanding guest service, this role may be for you! Working a 4 on, 4 off shift pattern, no two nights are ever the same.
In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.
The George Hotel, located on Colchester High Street in Essex, has been at the heart of England’s oldest recorded town for over 500 years. The hotel offers 49 heritage rooms or suites, alongside 44 modern rooms in St Nicholas’ House, each designed with a blend of traditional features and contemporary comfort.
As a Night Porter your responsibilities will include:
-
Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights
-
Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
-
Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.
-
Carry out breakfast set‑up duties to ensure the restaurant and service areas are fully prepared for the morning operation, supporting a smooth handover to the day team.
Experience and skills for our Night Porter role:
-
Experience of Night Working (preferred)
-
Superb Customer Service skills- gained on a reception desk or similar is highly advantageous.
-
Minimum 1 years Hospitality experience preferred.
-
Experience of presenting an environment that exceeds our Guest expectations.
-
Excellent punctuality and attention to detail
- Access to your own transport is advantageous, as this role may occasionally require you to support other local hotels within the group.
- A DBS check must be successfully completed before employment in this role can commence.
What we can offer you:
-
Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week
-
Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
-
Discounts up to 50% on meals and stays across the whole group around the UK
-
Development programmes to support you grow into a ‘Hospitality Superstar’ with clear progression pathways, internal promotions and access to apprenticeships
-
Bike to work scheme
-
Bus saving scheme
-
AE Pension
-
Free on-site parking – site dependent
-
Company Events
As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!
