Call center manager Work, Jobs in Alexandria, Wdu (with Salaries)

Outbound Sales Manager
VKY Intelligent Automation —Glasgow
- Full-time
- CRM software
- Management
- Team management
- Annual leave
- Employee discount
Quick apply
1d
Lead Credit & Collections Representative
Thermo Fisher Scientific —Paisley
- Full-time
- Microsoft Powerpoint
- Writing skills
- English
Lead Credit & Collections Representative (German speaker)
Thermo Fisher Scientific —Paisley
- Full-time
- Microsoft Powerpoint
- Writing skills
- English

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Outbound Sales Manager

VKY Intelligent Automation
Glasgow

Quick apply

Job details

Permanent | Full-time
1 day ago

Benefits

Casual dress
Annual leave
Company pension
Employee discount
Transport links

Qualifications

CRM software
Financial Conduct Authority guidelines
Outbound sales
Management
GCSE
Complaint handling
Performance management
Team management
Management reporting
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Sales Team Manager – Contact Centre (Insurance)
Location: Glasgow City Centre
Hours: 37.5 per week | Mon–Fri 8am–6pm | 1 in 3 Saturdays
Job Type: Full‑time, Permanent
Start Date: ASAP About the Role

We are looking for a results-driven Sales Team Manager to lead a high-performing team within our fast-paced contact centre environment. This role is ideal for someone with strong insurance industry experience and a proven track record of driving sales performance and developing successful teams.

As a Sales Team Manager, you will be responsible for achieving revenue targets, coaching advisors to maximise conversion, and delivering exceptional customer experiences while maintaining regulatory compliance.

Key Responsibilities

Lead, motivate, and develop a team of sales advisors to achieve and exceed targets
Drive team performance against key metrics including conversion rates, revenue, quality, and customer satisfaction
Deliver ongoing coaching, call listening, and performance feedback to improve sales effectiveness
Create a high-energy, results-focused sales culture within the team
Ensure all sales activities comply with FCA regulations and internal policies
Manage and resolve escalated customer queries and complaints
Use MI and reporting to identify trends, improve performance, and optimise sales outcomes
Support recruitment, onboarding, and continuous development of team members

About You

Essential: Experience as a Sales Team Manager / Supervisor in a contact centre environment
Essential: Strong insurance industry experience (motor, home, life, or related products)
Proven ability to drive sales performance and exceed targets
Strong coaching skills with experience improving conversion and advisor capability
Good understanding of regulated sales environments and FCA compliance
Excellent leadership, communication, and influencing skills
Highly motivated, target-driven, and commercially focused

Desirable

Experience in inbound and outbound sales environments
Knowledge of contact centre technologies (CRM systems, diallers, etc.)
Leadership or insurance-related qualifications

What We Offer

Competitive salary with uncapped / performance-based bonus potential
Pension scheme
Monthly bonuses
30 days annual leave (including bank holidays)
Full training and clear progression pathways
Regular team incentives and exciting prizes
Perks at Work – discounts, wellbeing support and more
Modern city‑centre office with excellent transport links
Casual dress and a supportive team culture

About VKY Automation

Founded in 2016 as an automation specialist, VKY has evolved into a dynamic service‑driven organisation. With a refreshed leadership team in 2022 and a return to contact centre outsourcing in 2023, we now combine cutting‑edge technology with exceptional people to deliver meaningful improvements for clients and customers.

We’re proud to be a business that values community, quality, and innovation.

All offers are subject to vetting criteria.

Education:

GCSE or equivalent (required)

Experience:

Team management: 1 year (required)
Outbound sales: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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call center manager jobs in alexandria, wdu

Outbound Sales Manager

Lead Credit & Collections Representative

Lead Credit & Collections Representative (German speaker)

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