Lead analyst Work, Jobs in Alford, Som (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
12d
Environmental Data Analyst - 12 month FTC
Bristol Waste Company —Bristol
- £335,000 - £340,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
- Annual leave
- Employee assistance programme
Quick apply
SharePoint Analyst
Buro Happold —Bath
- Azure
- Analysis skills
- SharePoint
- Employee assistance programme
- Employee discount
Cyber Security Analyst
Leonardo UK Ltd —Yeovil
- £37,318 - £45,000 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Referral programme
Trade Planning Manager
Screwfix —Yeovil
- Full-time
- Hybrid work
- Leadership
- Employee discount
- Flexible schedule
Investment Partnership Relationship Analyst
M&G plc —Bath
- Full-time
- Contracts
- Financial services
- Negotiation
- Annual leave
14d
Quality Systems Analyst
Mactech Energy Group —Bridgwater
- £280 - £390 a day
- SQL
- Python
5d
Senior/Principal Wind Energy Yield Analyst
AECOM —Bristol
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Master's degree
Customer Contact Forecasting Analyst
Ayvens —Bristol
- £35,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Financial services
- Free parking
- Annual leave
Finance and Operations Analyst [part-time]
We Are Reach Ltd —Bath
- £30,000 - £35,000 a year
- Part-time
- Accounting
- IT
- In-person
Quick apply
CASS Oversight Analyst
M&G plc —Bath
- Full-time
- Analysis skills
- Annual leave
14d
PMO, Reporting and Digital Systems Consultant
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Product Owner
SmartStream —Bristol
- £75,000 - £90,000 a year
- Computer Science
- SQL
- Analysis skills
- Annual leave
CASS Oversight Analyst - 12mth FTC
M&G plc —Bath
- Full-time
- Analysis skills
- Annual leave
14d
Product Analyst
Computershare —Bristol
- Full-time
- Agile
- Communication skills
- Work from home
11d
Customer Service Advisor
Barclays —Yeovil
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Change and Release Analyst
Boeing —Bristol
- Microsoft Office
- Organisational skills
- Life insurance
3d
Social Care Data and Analysis Team Leader
Office for Standards in Education, Children's Services and Skills —Bristol
- £69,322 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
8h
Credit Policy Analyst
Ayvens —Bristol
- Full-time
- Communication skills
- Free parking
- Annual leave
Senior Risk Analyst
Assystem —Bridgwater
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home

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Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time
12 days ago

Qualifications

Performance management
Continuous improvement
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

Refine Your Search

lead analyst jobs in alford, som

Lead Service Desk Analyst

Environmental Data Analyst - 12 month FTC

SharePoint Analyst

Cyber Security Analyst

Trade Planning Manager

Investment Partnership Relationship Analyst

Quality Systems Analyst

Senior/Principal Wind Energy Yield Analyst

Customer Contact Forecasting Analyst

Finance and Operations Analyst [part-time]

CASS Oversight Analyst

PMO, Reporting and Digital Systems Consultant

Product Owner

CASS Oversight Analyst - 12mth FTC

Product Analyst

Customer Service Advisor

Change and Release Analyst

Social Care Data and Analysis Team Leader

Credit Policy Analyst

Senior Risk Analyst

I want to receive the latest job alerts for lead analyst in alford, som

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