Senior engineer Work, Jobs in Alness, Hld (with Salaries)

Service & Aftercare Manager
ERG Scotland Ltd —Invergordon
- From £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
13d
Senior Civil Project Engineer
SSE —Inverness
- £58,100 - £87,100 a year
- Full-time
- Civil engineering
- Construction
- Leadership
- Employee discount
- Gym membership
Senior Mechanical Design Engineer
RSE —Inverness
- Engineering
- Employee discount
14d
Senior Civil Design Engineer
RSE —Inverness
- Engineering
- Communication skills
- Employee discount
Senior Substation Engineer
SSE —Inverness
- £58,100 - £87,100 a year
- Engineering
- Electrical Engineering
- Communication skills
- Employee discount
- Gym membership
10d
Senior Agent
BAM Nuttall —Inverness
- Travel
- Contracts
5d
Senior Substation Project Engineer
SSE —Inverness
- £58,100 - £87,100 a year
- Engineering
- Mentoring
- Communication skills
- Employee discount
- Gym membership
3d
Senior Civil Engineer - Renewables
AECOM —Inverness
- Full-time
- Hybrid work
- Engineering
- Project management
- Bachelor's degree
Senior Mechanical Engineer, Water Projects
AECOM —Inverness
- Full-time
- Hybrid work
- Engineering
General Manager
Aurora Energy Services Ltd —Inverness
- Business development
- Project management
- In-person
Quick apply
Quantity Surveyor - Inverness
United Infrastructure —Alness
- Full-time
- Hybrid work
- Bachelor's degree
- Contracts
- In-person
- Annual leave
- Life insurance
Quick apply
Quantity Surveyor
United Infrastructure —Alness
- Full-time
- Hybrid work
- Bachelor's degree
- Contracts
- Communication skills
- Annual leave
- Life insurance
Quick apply
Senior Civil Engineer - Water
AECOM —Inverness
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
Senior Revit Technician
AECOM —Inverness
- Full-time
- Hybrid work
- Engineering
Senior Civil Engineer – Renewables & Transmission & Distribution
AECOM —Inverness
- Full-time
- Hybrid work
- Engineering
- Project management
- Bachelor's degree
Project Planner
RSE —Inverness
- Analysis skills
- Communication skills
- Employee discount
Civils Senior Planner
Balfour Beatty —Inverness
- Hybrid work
- Contracts
- Construction
- Business
- Annual leave
Senior / Principal Civil 3D Modeller
AECOM —Inverness
- Full-time
- Hybrid work
- AutoCAD
- Civil engineering
- Engineering
Senior CAD Technician
AECOM —Inverness
- Full-time
- Hybrid work
- Civil engineering
- Engineering
Senior Electrical Engineer - Water Projects
AECOM —Inverness
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree

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senior engineer jobs near alness, hld

Service & Aftercare Manager

ERG Scotland Ltd
Invergordon

Quick apply

Job details

Permanent | Full-time
From £35,000 a year
13 days ago

Benefits

On-site parking

Qualifications

Driving Licence
Management
Customer service
Upselling
English
Microsoft Office
Driving
Communication skills

Full job description

Service & Aftercare Manager

The successful applicant to the Service & Aftercare Manager position will lead and develop the company's aftercare and remedial services department for our uPVC windows, doors, conservatories, and home improvement products.

While maintaining excellent customer service and ensuring remedial issues are resolved efficiently, the successful candidate will also be responsible for transforming the aftercare function into a commercially successful department. This will include:

Correctly differentiating between genuine warranty claims and claims that fall outside of guarantee, and identifying & selling chargeable repair opportunities
Generating revenue from existing customers, via aftercare services and additional quotations
Improving operational efficiencies & reducing warranty remedial costs
Supporting the growth of the aftercare department through proactive customer engagement, alongside Installations Manager[s] & Business Support Manager

The role requires a commercially minded individual, who can balance customer satisfaction with business performance, helping to maximise the value of our existing customer base, while maintaining the company's reputation for quality and service.

Key Responsibilities

Efficiently manage the company’s existing aftercare/remedial department & service engineer[s].
Manage and maintain the remedial booking process, ensuring that all warranty claims are dealt with in a timely manner.
Develop and implement strategies to transform the aftercare department into a long-term profitable business function.
Identify opportunities for chargeable repairs, upgrades, replacements, maintenance work, and additional home improvement products.
Generate quotations for chargeable remedial works and small works projects.
Work closely with the sales and installations teams to identify opportunities for repeat business and customer referrals.
Work with Installations & Warehouse Managers to identify opportunities to reduce the rate of remedial calls required on new installations.
Work alongside senior management team to create and develop potential aftercare packages, maintenance programmes, and service offerings.
Monitor and improve departmental profitability through effective planning, cost control, and resource utilisation.
Analyse service data to identify trends, recurring issues, and opportunities to reduce warranty and remedial costs.
Ensure engineers maximise productive time and identify profitable opportunities whilst attending customer properties.
Develop processes to convert customer service interactions into revenue-generating opportunities without compromising customer satisfaction.

Required Skills & Experience

Essential

Excellent customer service and communication skills.
Ability to manage multiple cases and prioritise workloads effectively.
Strong organisational and problem-solving abilities.
Competent with Microsoft Office Suite.
Full UK driving licence.

Desirable

Experience within the uPVC windows, doors, conservatories, or home improvement industry.
Knowledge of installation processes and common product-related issues.
Experience managing a profit centre, service department, or aftercare function.
Experience producing quotations and managing small works projects.
Understanding of customer retention, upselling, and relationship management.

KPI Measures

Total number of generated and outstanding warranty remedial claims.
Gross profit generated by the aftercare department.
Chargeable works conversion rate.
Value of additional works secured from existing customers.
Measurable reduction in warranty and remedial costs.
Customer satisfaction and repeat business rates.

Pay: From £35,000.00 per year

Benefits:

On-site parking

Application question(s):

Are you based in the Highlands area, and able to attend work in person at our offices in Invergordon?
Do you have experience working in the home improvements, buildings, or double glazing sector?

Language:

English (required)

Licence/Certification:

Driving Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior engineer jobs in alness, hld

Service & Aftercare Manager

Senior Civil Project Engineer

Senior Mechanical Design Engineer

Senior Civil Design Engineer

Senior Substation Engineer

Senior Agent

Senior Substation Project Engineer

Senior Civil Engineer - Renewables

Senior Mechanical Engineer, Water Projects

General Manager

Quantity Surveyor - Inverness

Quantity Surveyor

Senior Civil Engineer - Water

Senior Revit Technician

Senior Civil Engineer – Renewables & Transmission & Distribution

Project Planner

Civils Senior Planner

Senior / Principal Civil 3D Modeller

Senior CAD Technician

Senior Electrical Engineer - Water Projects

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