Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.
Role Summary:
OFA Group is scaling its use of AI tooling LLMs like Copilot, Claude, ChatGPT and the growing ecosystem of AI SaaS platforms across every function in the UK, France, and Spain. As adoption accelerates, so does the need for clear governance, cost discipline, standardised ways of working, and confident policy communication. We're creating a new role, AI Tooling Governance & Adoption Manager, to own this end-to-end.
Reporting to the Head of Operational AI, you will define how OFA governs, adopts, and scales its AI tooling from policy and vendor management through to training, adoption metrics, cost, compliance and security controls. This is a foundational role that will shape OFA's IT and operational readiness for large-scale AI transformation, working hand-in-hand with IT Security, Legal, Compliance, Finance, HR, and every business function across the group.
You will not be building AI products or features that sits with our Product and Engineering team. Your remit is the operating model that ensures the AI tools we license are used safely, cost-effectively, consistently, and to their full potential.
Job Responsibilities:
1. AI Tooling Governance & Policy
Own the end-to-end governance model for AI tooling policy, standards, tooling selection and the AI use case lifecycle from intake and pre-approval through pilot, scale, review, and retire, with an auditable trail at each stage.
Manage and maintain the approved AI tools catalogue, permitted-use guidance, and prohibited-use boundaries, with communications tailored to each function.
Act as policy owner and liaison to Legal, Compliance, Data Protection, and IT Security, translating requirements into practical day-to-day guardrails.
Own the process to define and deliver AI system controls alongside Security, Compliance, Legal and IT to continually evaluate and improve controls and monitoring whilst balancing AI risk and business productivity.
2. Cost Control, Budget & Vendor Management
Manage AI SaaS vendors and their account managers on roadmap, feature adoption, benchmarking, and renewals not just invoices.
3. Adoption, Training & Enablement
Track adoption metrics (active users, coverage, feature usage, quality of use) by function and country, and drive targeted uplift where adoption lags.
Build a champion/power-user network and own the AI communications strategy — cadence, channels, tone so employees know what's approved, what's changing, and where to get help.
4. Standardisation & Process Excellence
Author and maintain the OFA "how we use AI" playbook standard workflows, prompt patterns, prompt libraries, and function-specific guidance.
5. Risk, Security & Compliance Partnership
Act as operational bridge to the Group CISO's team on AI tooling data classification, cloud permissions, access reviews, and incident response.
6. Reporting, Metrics & Executive Communication
Own the monthly AI tooling governance dashboard spend, adoption, active use cases, risk posture for the Head of Operational AI & Group CISO.
Prepare quarterly deep-dives for the AI Selection Committee and ELT, and set/evolve the KPIs measuring whether AI tooling at OFA is safe, adopted, valuable, and cost-controlled.
6+ years in IT governance, SaaS operations, technology programme management, or a comparable role involving cross-functional policy, adoption, and vendor ownership.
Demonstrable track record owning the lifecycle of enterprise tooling (intake, adoption, standardisation, cost, retirement) in a mid-to-large organisation.
Comfortable operating across IT Security, Legal, Compliance, Data Protection, Finance, HR, and business functions, and translating between them.
Hands-on familiarity with deploying and monitoring AI controls within leading platforms, ChatGPT, Claude, Cursor, Copilot
What we are looking for:
You are a governance-first operator with a genuine appetite for adoption and enablement. You believe the value of AI comes from how consistently, safely, and confidently people use it — and you want to be the person who makes that happen at scale. You are as comfortable in a Legal review as you are in a training design session, and you can move between the two without losing pace.
You don't need to be a data scientist or an engineer — those capabilities sit elsewhere in the business. Your strength is in operating models, cross-functional orchestration, and the discipline of making a fast-moving space feel calm, coherent, and controlled. You are excited by the prospect of shaping how a 1,000-person business, spanning three countries, uses AI — and you see this role for what it is: a foundational, high-visibility opportunity to build something that will scale.
What we offer:
As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:
Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office
