Industry technical helpdesk Work, Jobs in Alton (with Salaries)

Heating Industry Technical Helpdesk Engineer
Navien Ltd —Guildford
- £32,000 - £40,000 a year
- Full-time
- Plumbing
- IT
- In-person
- Employee discount
- Bereavement leave
Quick apply
Helpdesk Manager
Elmdale IT Services Limited —Reading
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
Quick apply
13d
Helpdesk Technician
FluidOne —Woking
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
- £10,000 a year
- Full-time
- Childcare
- English
- Working with children
- Annual leave
Quick apply
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
1st Line Engineer - Yateley
Arc —Yateley
- Azure
- Customer service
- Windows
Senior Technical Services Technician
Academy of Contemporary Music —Guildford
- £30,000 - £32,000 a year
- Full-time
- Maintenance
- Administrative experience
- First Aid Certification
Quick apply
1d
IT Engineer
Class Technology Solutions Ltd —Guildford
- £32,000 - £35,000 a year
- Full-time
- Azure
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Customer service
- Computer networking
- SharePoint
2d
Technical Services Manager
Academy of Contemporary Music —Guildford
- £30,000 - £37,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
1d
Fire Alarm Installation Engineer
Emcor —Eastleigh
- Up to £44,000 a year
- Overtime
- Automotive diagnostics
- Employee assistance programme
- Referral programme
Quick apply
Graduate Broadcast Engineer - Support
Techex —Bracknell
- Azure
- Computer Science
- Engineering
- Work from home
Quick apply
12d
Data Centre Technician
Emcor —Theale
- Overtime
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Sales Development Representative (SDR)
Microbyte Solutions Ltd —Farnborough
- Full-time
- Sales
- Business development
- IT
Quick apply
Fire & Security Installation Engineer- Southampton
Emcor —Eastleigh
- Up to £44,000 a year
- Overtime
- Automotive diagnostics
- Employee assistance programme
- Referral programme
Quick apply
Service Engineer
OSI Maritime Systems —Waterlooville
- Military
- Engineering
- Windows
- Annual leave
- Flexible schedule
Quick apply
Senior Broadcast Engineer - Support
Techex —Bracknell
- Full-time
- Azure
- AWS
- Computer networking
- Work from home
Quick apply
Sales and Marketing Lead - IT
Microbyte Solutions Ltd —Farnborough
- Full-time
- Sales
- Business development
- IT
Quick apply
5d
Technical Support Analyst
Aerial Direct —Fareham
- Customer service
- Agile
- Employee assistance programme
- Employee discount
Quick apply

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Heating Industry Technical Helpdesk Engineer

Navien Ltd -
Guildford

Quick apply

Job details

Permanent | Full-time
£32,000 - £40,000 a year

Benefits

Company pension
Private medical insurance
Employee discount
Bereavement leave
Sick pay

Qualifications

Technical support
Plumbing
IT
Communication skills

Full job description

Job Summary
We are looking for a heating industry experienced Technical Helpdesk Engineer to join our dynamic support team. The ideal candidate will have experience in the heating and plumbing industry, enabling them to deliver exceptional technical support and customer service to our users. If you enjoy solving problems, working with a knowledgeable team, and making a real impact, we’d love to hear from you.

The Role

The Technical Helpdesk Engineer provides high-quality pre-diagnosis and post-sales support to internal and external customers across the UK and Ireland. The role combines technical problem-solving, warranty management, and communication excellence to ensure our customers receive timely and accurate assistance.

You will operate as part of the Technical Helpdesk, handling inbound calls and emails, providing remote technical support for our domestic boilers and hot water products, and supporting field engineers, service partners, and installers.

This role is office based in Guildford, (GU2) however it also opens the opportunity to work from home - depending on a location.

Key Responsibilities

Operate the Technical and Service Helpdesk, delivering high-quality technical support to customers, engineers, and internal teams.
Handle all inbound enquiries (phone and email) efficiently and professionally.
Provide pre-diagnosis and troubleshooting guidance for products both in and out of warranty.
Handle customer complaints and warranty enquiries effectively, ensuring resolutions align with company policy and warranty terms.
Support prtomotional and technical activities by ensuring system data is up to date and accurate.
Collaborate with colleagues and management to continuously improve service quality and customer satisfaction.

What We’re Looking For

Proven experience in technical support for heating products.
Strong fault-finding and diagnostic skills, boiler or heating industry experience.
Current ACS Core & Boiler certification (CCN1, CENWAT) - desirable.
Oil qualifications - advantageous.
Excellent communication and problem-solving skills.
Proficiency in IT systems and CRM tools.
A collaborative and customer-focused attitude.
Advantageous in experience of Air source heat pumps.

Benefits

Salary Range £32,000 - £40,000 (depending on experience)
Company pension (post-probation).
22 days’ holiday + bank holidays + 1 Navi Day, rising after 2 years.
Navien Choice Points
Private health insurance (after 2 years).
Performance bonus.
Opportunities for development and progression within a growing global manufacturer.
For the right candidate from outside of our region we may consider flexibility of working from home

Job Types: Full-time, Permanent

Pay: £32,000.00-£40,000.00 per year

Benefits:

Bereavement leave
Employee discount
Sick pay

Application question(s):

Do you have right to work in the UK?
Do you currently need or will you in the future need a visa sponsorship?
How many years heating engineering experience do you have?
What is your current salary?

Work Location: In person

Quick apply

Refine Your Search

industry technical helpdesk jobs in alton

Heating Industry Technical Helpdesk Engineer

Helpdesk Manager

Helpdesk Technician

1st Line Support Analyst

IT Apprentice (Level 3 Information Communications Technician)

2nd Line Support Analyst

1st Line Engineer - Yateley

Senior Technical Services Technician

IT Engineer

2nd Line Engineer - Yateley

Technical Services Manager

Fire Alarm Installation Engineer

Graduate Broadcast Engineer - Support

Data Centre Technician

Sales Development Representative (SDR)

Fire & Security Installation Engineer- Southampton

Service Engineer

Senior Broadcast Engineer - Support

Sales and Marketing Lead - IT

Technical Support Analyst

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