Are you an experienced analyst? Do you think you could influence future services for our patients? Would you like to work for an outstanding trust? If so, come and be a part of our team. We need you!
The Integrated Intelligence & Improvement Service specialises in statutory reporting, analysis, business intelligence, performance monitoring and service improvement. An exciting opportunity has arisen for an enthusiastic Specialist Information analyst to join our dynamic team. This position is well suited to an individual that is looking to advance their career in analysis and gain hands on experience in a thriving and supportive workplace. It offers exciting opportunities for both personal and professional development, to learn and develop across a breadth of different teams.
An Enhanced DBS Certificate, with the checking of the Children and Adults’ Barred Lists is required for this position.
This post is based with the Corporate Information and Analysis team but will have strong links to the Care Groups and service improvement team. The post holder will work with a wide range of stakeholders to deliver comprehensive data analysis and expertise to support delivery of projects. In particular the post holder will:
Provide up to date, accurate performance and outcomes intelligence, data and analysis in order to communicate with staff on operational, business and clinical matters relating to current and future service needs.
The post holder will require excellent technical and analytic skills in order to produce sophisticated accurate and robust statistics, intelligence with little / no direction on how to fairly & visually portray a situation.
The post holder will be required to manage projects; from scoping improvement opportunities, engaging others in the delivery of the work and fundamentally monitoring the 'so what?' factor to identify if changes have led to real improvements for patients.
Understanding of benefits realisation and ensuring that these are identified as part of any project, measures are developed to monitor benefits and support is given to ensure benefits are realised.
The post holder should have an excellent knowledge of the care group’s strategic direction as well as current issues to be able manage & prioritise their own workload so the most effective analytics (or developments) are delivered at the right time.
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
Rated Outstanding by CQC Inspection August 2018
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
KEY DUTIES
Analyse performance, benchmarking, capacity, and demand data to identify areas for improvement.
Perform complex statistical data, process and business analysis producing sophisticated models, analytics and forecasts using statistical models, methods, and processes.
Provide analysis, interpretation, and communication of highly complex data to colleagues to support decision-making. This may include for example needs analysis, evaluation and analysis of health outcomes, contract planning and monitoring (including financial elements) and performance (including clinical quality standards and patient experience).
Produce and review regular weekly and monthly performance reports and disseminate to key contacts. Provide advice and support to staff to aid interpretation of the reports and alerts to key managers with regards to anomalies and adverse variances.
Support colleagues to design and deliver approaches to capacity and demand assessment and modelling. Assess the impact of referral trends / patterns, complexity changes and service re-design on patient flow and RTT.
Build strong working relationships with Directorate Managers, Clinicians, and other stakeholder to ensure information is at the forefront of all business decisions acting as a catalyst within the Trust to develop a ‘business intelligence’ culture by providing advice, guidance and general support on information management and data quality issues.
Work closely with colleagues in IT, Finance and HR to help shape and deliver effective solutions.
Develop and deliver reports and presentations summarising analysis communicating this to colleagues at all levels and through a variety of formats including presentation within Care Group meetings such as Finance and Performance Committee, Team to Team, CIP Council, Directorate Meetings, and individual specialty meetings.
Monitor and measure the benefits seen from the projects and feed good practice back to the wider organisation.
Undertake ‘on the ground’ audits to verify data and ensure that this information is fed through to the information department and to inform any developments.
Utilise traditional data and wider resources including published literature, reports and locally held data sets to provide bespoke analysis and insight in support of improvement work.
Design approaches to data collection and analysis to support strategic and project level decision making.
Ensure that all interdependencies are taken into account in any projects (e.g., that diagnostic, pharmacy, pathology and any other interdependent department are fully consulted and kept informed of the status of the project).
Plan for and support deployment / implementation of key service changes considering culture adaptation for successful delivery and embedding of changes.
Analysis of process, data, and other variables to establish root cause.
Perform Cost / Benefit analysis.
Develop and maintain relationships with internal stakeholders and suppliers.
Excellent influencing and negotiating skills.
CLINICAL & PROFESSIONAL RESPONSIBILITIES
To proactively support information provision to address the evolving information needs arising from new strategies and guidance.
To advise, as appropriate, on changes to national data sets or definitions and recording of patient information to communicate such changes to senior staff, so that appropriate action can be taken.
To ensure data is available to meet clinical governance requirements.
Ensure confidentiality of patient data at all times, by awareness and compliance with existing legislation and good practice, for example Data Protection Act 1998; Caldicott principles and recommendations; local policies and procedures.
Whilst the post holder will not have direct involvement in the clinical care of patients, the role is fundamental to the clinical safety of patient pathways, designed to plan and facilitate the care of patients.
ADMINISTRATIVE RESPONSIBILITIES
To ensure specification documentation is kept fully up to date and signed off.
To ensure all coding is documented.
Assist with the upkeep of records relating to staff trained across the organisation.
TEACHING & TRAINING RESPONSIBILITIES
Mentoring and support to project leads, including but not limited to, technical analysis project management advice and identification of project benefits where appropriate.
Provide technical guidance to other analysts within Information team.
LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES
To plan the workload of the team, with set timescales for delivery of each work package
To be responsible for all human resource issues relating to the data intelligence staff, including appraisals, recruitment and selection, disciplinary and sickness absence management.
To ensure that all Business Intelligence staff have adequate induction and training provision.
FINANCIAL & PHYSICAL RESOURCE RESPONSIBILITIES
Work closely with Finance colleagues to align financial and activity information appropriately in support of the Trusts business principals.
PLANNING & ORGANISATIONAL RESPONSIBILITIES
Organise own work effectively and work on their own initiative to identify areas of improvement across the organisation.
Prepare detailed work plans for project scoping and implementation including the analysis of cross project dependencies and intra-project dependencies.
Carry out all tasks identified in the relevant project implementation plans.
Have a methodical approach to their work, with an attention to detail.
Work with sometimes limited information.
