Customer experience manager Work, Jobs in Alveston, War (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Customer Experience Manager
Sainsbury's —Warwick
- £32,700 a year
- Management
- Leadership
- Employee discount
14d
Lead Customer Operations Manager
Royal Mail Group —Leamington Spa
- From £45,888 a year
- Full-time
- Management
- Leadership
- Annual leave
- Sick pay
Customer Delivery Manager
National Gas —Warwick
- £70,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Free parking
10d
Contracts and Relationships Manager
National Gas —Warwick
- £53,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
8d
Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
2d
Senior Fleet Manager
West Midlands Combined Authority —Birmingham
- £56,127 - £62,906 a year
- Part-time
- Project management
- Contracts
- AI
- Annual leave
- Employee discount
5d
Client Success and Bookings Manager
Rooost —Leamington Spa
- £32,500 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Account Coordinator
Crane Worldwide UK Limited —Wellesbourne
- Computer literacy
- Microsoft Office
- Administrative experience
Contracts and Standards Manager
Orbit Group —Stratford-upon-Avon
- £42,487 - £45,151 a year
- Microsoft Word
- Microsoft Excel
- Travel
4d
Business Development Manager (Digital Forensics)
CCL Solutions Group Ltd —Stratford-upon-Avon
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Health & wellbeing programme
- Work from home
Quick apply
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Lead Customer Experience Manager
Sainsbury's —Birmingham
- £36,250 a year
- Management
- Leadership
- Employee discount
Complaints Experience & Journey Lead
National Westminster Bank PLC —Birmingham
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
5d
Lead Food Manager
Sainsbury's —Wellesbourne
- £36,250 a year
- Leadership
- Employee discount
10d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Rugby
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Property Manager (Part-Time – 21 Hours per Week)
Belvoir Sales & Lettings Stratford Upon Avon —Stratford-upon-Avon
- Part-time
- Customer service
- Driving
- In-person
- Flexible schedule
- Sick pay
Quick apply
14d
IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
5d
Commissioner
Warwickshire County Council —Warwick
- £48,226 - £50,269 a year
- Full-time
- English
- Project management
- Communication skills
- Annual leave
- Employee discount
8d

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customer experience manager jobs near alveston, war

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in alveston, war

Customer Experience Manager

Customer Experience Manager

Lead Customer Operations Manager

Customer Delivery Manager

Contracts and Relationships Manager

Customer Experience Manager

Senior Fleet Manager

Client Success and Bookings Manager

Account Coordinator

Contracts and Standards Manager

Business Development Manager (Digital Forensics)

Ownership Experience Manager – Customer Community & Loyalty

Customer Care Manager

Lead Customer Experience Manager

Complaints Experience & Journey Lead

Lead Food Manager

Area Manager, Customer Fulfillment

Property Manager (Part-Time – 21 Hours per Week)

IT Service Desk Agent

Commissioner

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