Customer support & client services managers Work, Jobs in Amberley, Wsx (with Salaries)

Customer Service Manager
Chambers Waste Management PLC —Guildford
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
Client Services Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
Workforce Management (WFM) Planner
Bupa —Brighton and Hove
- From £35,200 a year
- Full-time
- Microsoft Excel
- Customer service
- Continuous improvement
- Employee discount
- Life insurance
Quick apply
Customer Service / Project Manager
GK Signs & Screenprint Ltd —Alton
- £35,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Free parking
Quick apply
14h
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Management
- Customer service
- AI
- Free parking
- Employee discount
Quick apply
Regional Customer Support Manager
Greenshields JCB —Farnham
- Driving
- Construction experience
- Communication skills
Client Service Manager
Vets for Pets —Crawley
- Full-time
- Customer service
- Care plans
- Retail management
- Employee discount
- Gym membership
Guest Service Supervisor
Mitie —Portsmouth
- £14.37 an hour
- Weekend availability
- Maintenance
- Guest services
- Leadership
1d
Manager, Customer Service
Enovis —Guildford
- Full-time
13d

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customer support & client services managers jobs near amberley, wsx

Customer Service Manager

Chambers Waste Management PLC -
Guildford

Quick apply

Job details

Full-time

Benefits

Free parking
On-site parking

Qualifications

CRM software
Outbound sales
Customer service
Microsoft Office
Analysis skills
Leadership

Full job description

About the Role

We are looking for an experienced and commercially focused Customer Service Manager to lead our Customer Service team. Reporting to the senior leadership team, you will be responsible for delivering outstanding customer experience, driving customer retention, reducing customer churn, and maximising revenue opportunities through proactive telesales activity.

This is a key leadership role, requiring someone who can balance customer service excellence with commercial performance, ensuring customers remain loyal, engaged, and satisfied while supporting business growth.

Key Responsibilities

Lead, coach and develop the Customer Service team to deliver exceptional results.
Drive continuous improvement in customer satisfaction, service delivery and operational performance.
Develop and implement strategies to reduce customer churn and improve customer retention rates.
Analyse customer losses, identify root causes of churn, and introduce corrective actions to improve loyalty and contract renewals.
Manage customer complaints and escalated issues, ensuring timely and effective resolution.
Oversee customer renewal and retention campaigns to maximise customer lifetime value.
Drive outbound telesales activity, generating new business opportunities and promoting additional waste and recycling services to existing customers.
Identify upselling and cross-selling opportunities to increase revenue and customer engagement.
Monitor and report on KPIs including customer satisfaction, retention, churn, telesales conversions, and team performance.
Work closely with Operations, Commercial and Sales teams to ensure a seamless customer journey.
Produce regular management reports and recommend improvements based on customer and sales data.

About You

Proven experience in a Customer Service Manager, Contact Centre Manager, Retention Manager or similar leadership role.
Demonstrable success in customer retention and churn reduction.
Previous experience managing or supporting telesales and outbound sales activity.
Strong leadership and team development skills.
Excellent communication and relationship-building abilities.
Commercially aware with a focus on revenue growth and customer lifetime value.
Strong analytical and reporting capabilities.
Waste experience is advantageous

Experience using CRM systems and Microsoft Office applications

This position offers an engaging opportunity for a dedicated professional eager to lead a vibrant team while delivering outstanding customer experiences in a supportive environment.

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in amberley, wsx

Customer Service Manager

Client Services Manager

Workforce Management (WFM) Planner

Customer Service / Project Manager

Operations / Service Director

Regional Customer Support Manager

Client Service Manager

Guest Service Supervisor

Manager, Customer Service

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