We are the University of Cumbria, for and from Cumbria and our localities, rooted in serving our communities, with people, place and partnership at our heart.
Now is a very exciting time to be joining us because we are delivering a new "Towards 2030" strategic plan focused on making the most of our three most valuable assets; People, Place and Partnerships, to become a catalyst for economic well-being for our region, nationally and internationally.
We offer a comprehensive set of staff benefits which includes a competitive salary, 35 hour full-time working week, 33 days holiday plus bank holidays, hybrid working in line with business need, and an excellent pension scheme with 8% employer contribution.
We are seeking an experienced and motivated Student Enquiry Point Coordinator to join our Student Services team at our Ambleside campus.
About the Role
This is a key, front-facing role supporting the effective day-to-day operation of the Student Enquiry Point. You will ensure students receive timely, accurate and supportive guidance while helping to coordinate service delivery across campus.
You will:
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Act as a central point of expertise for complex student enquiries
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Working with the Gateway Manager to support and guide Campus Assistants, contributing to team coordination and service quality
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Work collaboratively across university services to deliver seamless student experience
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Drive service improvements and contribute to a welcoming, well-managed campus environment
About You
We are looking for a candidate with strong customer service expertise and a passion for supporting students, alongside extensive knowledge and experience of the Ambleside campus and its student support services, this is essential for success in the role.
You will:
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Have significant experience in student services, customer service or a related environment
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Demonstrate a deep understanding of student support processes and needs within higher education
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Possess in-depth knowledge of the Ambleside campus, its operations and student community
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Be confident handling complex or sensitive enquiries with professionalism and empathy
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Have experience supporting or supervising colleagues and contributing to a high-performing team
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Be proactive, organised and committed to delivering excellent service
Your local knowledge and experience will enable you to deliver tailored support and enhance the student experience at Ambleside.
Working Arrangements
This role is based on-site at Ambleside due to its hands-on, student-facing nature.
Informal Enquiries:
Glenys Taylor - Gateway Manager - [email protected]
Rob Wilson - Ambleside Campus Manager - [email protected]
