Job Advert
Job Title: Stove Food and Beverage Assistant
Reports to: Bar and Restaurant Manager
Department: Stove Restaurant
Salary: £26,658.87 per annum
Contract Type: Full-Time, Permanent
Hours: 39 hours per week
Company overview
Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.
At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.
Purpose, vision & values
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Timeshare owners should be at the centre of everything that we do.
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Our people are important, and we should aim to do our very best by them at all times.
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It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper.
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The natural environment and our communities are central to our thinking at all times.
Role Summary
Our Bar and Waiting Staff
Our Bar and Waiting staff are passionate about customer care, and knowledgeable about the products and service they offer to our guests. Our team thrive off delivering a fun dining experience to our guests and take pride in making a simple restaurant reservation into a wonderful lifelong memory.
Key Responsibilities
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Deliver a fun, friendly, and thoughtful experience for every guest
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Provide high standards of customer service in a relaxed yet professional manner
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Build positive relationships with guests and ensure they feel welcomed and cared for
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Take ownership of guest satisfaction throughout their visit
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Demonstrate knowledge of food, drinks, and services to confidently assist guests
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Create memorable dining experiences through attentive and personalised service
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Work collaboratively with restaurant, bar, kitchen, and front-of-house teams
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Maintain a clean, organised, and welcoming environment
Section Waiter
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Manage a designated section of the restaurant or Spa Deli
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Greet and serve guests throughout their dining experience
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Take food and drink orders accurately
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Monitor guest satisfaction and respond promptly to requests
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Present and process final bills efficiently
Runner
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Coordinate with kitchen and bar teams to ensure timely service
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Deliver food and drinks to guests accurately and efficiently
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Support smooth communication between front-of-house and back-of-house teams
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Assist with maintaining service flow during busy periods
Host
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Welcome guests on arrival and provide a positive first impression
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Escort guests to their tables and assist with seating arrangements
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Manage reservations and table allocation
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Take room service orders where required
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Thank and farewell guests, ensuring a positive end to their visit
General Responsibilities
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Support colleagues across different service areas as required
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Maintain professionalism at all times
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Follow company standards and procedures
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Participate in training and continuously develop hospitality skills
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Contribute to a positive team culture and guest-focused environment
Our Ideal Candidate
Passionate; Original; Daring; Flexible; Engaging; Curious; Unforgettable; Different. All about the Guest.
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Passionate about delivering exceptional customer care and guest experiences
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Friendly, approachable, and enjoys creating a welcoming atmosphere
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Takes pride in turning ordinary visits into memorable experiences
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Enjoys working as part of a fun, supportive, and professional team
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Confident communicating with a wide range of guests
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Able to provide knowledgeable recommendations on food, drinks, and services
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Thrives in a fast-paced hospitality environment
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Professional, reliable, and attentive to detail
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Works well under pressure while maintaining high service standards
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Flexible and willing to support different areas of the restaurant, bar, or guest service operation
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Enjoys meeting new people and building rapport with guests
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Positive, enthusiastic, and proactive in their approach to work
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Organised and able to manage multiple tasks effectively
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Eager to learn and develop new hospitality skills
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Previous hospitality experience is welcome but not essential, as full training is provided
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Shares our commitment to ensuring every guest feels welcomed, valued, and cared for
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Comfortable working mornings, evenings, weekends, and busy service periods
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Passionate about food, drink, and creating memorable dining experiences
What We Offer
Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.-
Get fit for free with complimentary access to our Fitness and Leisure Facilities.
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Get fed for free with meals available in our staff canteen.
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Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
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Get a bonus of up to £300.00 with our Refer a Friend scheme.
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Get Support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
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Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel, and Stove Restaurant alongside external Discounts such as Kendal Physio, Windermere Cruises, and B&Q Trade.
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Get Security after 6 months service you will gain enhanced Sick Pay and Life Cover up to twice your salary.
Equal Opportunity Employer
Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.
Working conditions
This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.
Staff accommodation or relocation support may be available for exceptional candidates.
All candidates must have the legal right to live and work in the UK at the start of employment.
