Platform engineer Work, Jobs in Ampthill, Bdf (with Salaries)

Microsoft Platform Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- SharePoint
Site Reliability Engineer
Aventra Systems —Milton Keynes
- £42,000 - £56,000 a year
- Full-time
- CRM software
- Computer Science
- Salesforce
Quick apply
3d
Platform Chapter Lead
easyJet —Luton Airport
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Senior Platform Engineer
PayPoint —Welwyn Garden City
- Full-time
- Hybrid work
- Azure
- Mentoring
- Leadership
- Employee discount
Quick apply
Senior PROMIS MES Engineer (VAX/VMS)
Lumentum —Towcester
- £112,050 - £160,050 a year
- Full-time
- Scripting
- Manufacturing
- Communication skills
Site Reliability Engineer
Haven —Hemel Hempstead
- Part-time
- Travel
- In-person
- AI
- Employee discount
Quick apply
5d
Lead Dev Ops Engineer
easyJet —Luton Airport
- Full-time
- Hybrid work
- DevOps
- AWS
- Presentation skills
- Employee discount
9d
Google Workspace Senior Engineer
Travis Perkins plc —Northampton
- 8 hour shift
- Hybrid work
- Google Suite
- Scripting
4d
Senior Compute Platform Specialist
NSC Global —Stevenage
- Temporary
- Azure
- Computer Science
- Maintenance
3d
Senior Security Platform Engineer (m/f/d)
NTT Global Data Centers —Hemel Hempstead
- Full-time
- English
- Bachelor's degree
- Leadership
Network DevOps Engineer
MBDA —Stevenage
- Up to £55,000 a year
- Overtime
- Hybrid work
- No experience needed
- Free parking
M365 Engineer
Howdens Joinery Co. —Northampton
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
- Employee assistance programme
- Employee discount
11d
Senior Data Platform Engineer
Tesco UK —Welwyn Garden City
- Full-time
- DevOps
- Machine learning
- Mentoring
- Employee assistance programme
Senior AWS Cloud Engineer | S4 | Data & AI Domain | Milton Keynes
A01 Santander UK plc —Milton Keynes
- £80,000 - £120,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- AWS
Principal Software Engineer (DevSecOps)
Leonardo UK Ltd —Luton
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Software development
Senior Analytics Engineer - Cyber Data Platform
Tesco UK —Welwyn Garden City
- Full-time
- Mentoring
- Recruiting
- AI
- Employee assistance programme

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Site Reliability Engineer
Aventra Systems —Milton Keynes
The Site Reliability Engineer will work closely with software development and infrastructure teams to ensure systems are designed, deployed, operated, and…
£42,000 - £56,000 a year
Quick apply
3d
Site Reliability - Member of Technical Staff
Callosum —London
Experience owning incident response and driving reliability improvements. We build the software orchestration layer that co-evolves models, workflows and…
£101,000 - £192,000 a year
Quick apply

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Microsoft Platform Support Engineer| Stevenage, UK

Infosys -
Stevenage

Apply Now

Job details

Qualifications

Technical troubleshooting
Power BI
Incident queue management
IT service management
Ticket management
Analysis skills
Service restoration
Ticket management systems
SharePoint
Application support
Root cause analysis
Communication skills

Full job description

Role – L2/L3 Support Engineer, Microsoft Platform
Technology – ITIL, ITSM/ticketing tools, CMDB practices
Location – Stevenage, UK
Business Unit – MFGADM
Compensation – Competitive (including bonus)

Job Summary
We are seeking a highly skilled L2/L3 Support Engineer to provide advanced application and platform support across enterprise IT systems and business-critical applications. The role is responsible for incident resolution, service improvement, platform administration, and technical troubleshooting while ensuring high availability, performance, and user satisfaction.
The successful candidate will act as an escalation point for complex technical issues, working closely with business stakeholders, vendors, infrastructure teams, and application owners to maintain and enhance operational support services. The role requires strong knowledge of ITIL/ITSM processes, CMDB management, application administration, and reporting platforms, with a focus on delivering reliable and efficient support within SLA commitments.

Please note: Visa sponsorship is not available for this position. Applicants must have the right to work in the UK.

Location & Security Requirements

Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
Should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.

Key Responsibilities

Provide L2/L3 AMS support across multiple COTS and enterprise applications, ensuring service continuity, SLA adherence and high-quality resolution outcomes.
Triage, diagnose and resolve incidents; provide workarounds where permanent fixes require change, and maintain clear communication with users and stakeholders throughout the ticket lifecycle.
Perform root cause analysis for recurring/major incidents, document findings, maintain known error records and implement preventive actions through problem management.
Support service requests covering access, configuration, data updates, application housekeeping and catalogue-driven fulfilment.
Coordinate change and release activities including impact assessment, RFC creation, CAB support, deployment validation, back-out planning and post-implementation checks.
Maintain operational documentation including SOPs, runbooks, knowledge articles, support models, configuration records and handover artefacts.
Work closely with product vendors, third-party suppliers, Service Desk, infrastructure, security and business teams to manage dependencies and restoration paths.
Support monitoring, health checks, certificate/service account tracking, vulnerability remediation, patching coordination and license/renewal reporting where applicable.
Contribute to service improvement through trend analysis, automation opportunities, backlog reduction, knowledge reuse and operational reporting.

Required Skills/Experience:

Application Management Services (AMS) experience in a managed services or enterprise support environment.
Understanding of ITIL-aligned incident, problem, change, release, service request, configuration and knowledge management processes.
relevant IT experience, including hands-on AMS/application support for enterprise applications.
Experience supporting multiple COTS/business applications; exposure to multiple tools such as SharePoint, SharpCloud, Visiativ, Pro-Sapien, Power BI or similar is preferred.
Microsoft 365 Administration and Power BI Administration are preferred
Basic SQL and user access management knowledge is good to have
Strong troubleshooting skills across application, interface, data, access, configuration and environment issues.
Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance.
Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors.
Good understanding of patching, vulnerability remediation, application maintenance, certificate tracking and service account governance.
Basic SQL/database understanding and awareness of integrations, APIs, job scheduling, file transfers and application interfaces.
Experience working with onsite, offshore and third-party teams in a structured support model.

Preferred Experience:

Aerospace, defence, manufacturing or regulated-industry experience is desirable.

Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments. Few traits we look for are:

High analytical skills
A high degree of initiative, flexibility and adaptability
High customer orientation
Good team engaging skills
Quality awareness
Good verbal and written communication skills
Transparency and Integrity

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Apply Now

Refine Your Search

platform engineer jobs in ampthill, bdf

Microsoft Platform Support Engineer| Stevenage, UK

Site Reliability Engineer

Platform Chapter Lead

Senior Platform Engineer

Senior PROMIS MES Engineer (VAX/VMS)

Site Reliability Engineer

Lead Dev Ops Engineer

Google Workspace Senior Engineer

Senior Compute Platform Specialist

Senior Security Platform Engineer (m/f/d)

Network DevOps Engineer

M365 Engineer

Senior Data Platform Engineer

Senior AWS Cloud Engineer | S4 | Data & AI Domain | Milton Keynes

Principal Software Engineer (DevSecOps)

Senior Analytics Engineer - Cyber Data Platform

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