Hotel reception supervisor Work, Jobs in Andover, Ham (with Salaries)

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We are currently looking to recruit a Hotel Reception Supervisor.

Benefits:

The successful candidate must be:

Deliver outstanding guest service and ensure all reception staff provide a warm, professional welcome
Handle guest inquiries, special requests, and complaints efficiently, ensuring issues are resolved to the highest standard
Train, develop, and motivate the reception team to deliver exceptional service
Set schedules, allocate tasks, and monitor performance to maintain operational efficiency and staff morale
Liaise with housekeeping, maintenance, and other departments to ensure seamless guest services
Ensure all front office policies, procedures, and safety standards are adhered to by staff

Key Responsibilities

People

Deliver the highest standards of service to our guests consistently, in line with the SOP’s and brand philosophies.
Build genuine rapport with our guests to deliver unique levels of service whilst remaining professional at all times.
Support your colleagues.
Complete individual and group tasks to the correct and highest standards.
Ensure professional behaviour to all people associated with the business at all times including suppliers, and other businesses in the area, particularly within the local community.

Guest Service, Operation and Product

Your role will include reception or reservations shift-work, including report running, auditing and shift closure.
To assist guests with luggage.
Work to the checklists provided in your department, understanding and supporting their importance.
You will be required to have a full understanding of all that the hotel has to offer its guests, this is not limited to rooms it will also include other experiences and facilities.
Be a team player – understand your colleague’s role and tasks and how your actions influence the rest of the operation.
Adhere to the uniform standards at all times including high levels of personal hygiene.

About you

A willingness to respond to challenges with a positive attitude.
A commitment to achieving the best possible solutions.
Creative problem solver, and sees ‘problems’ as ‘opportunities’
Flexible approach – understanding that the hotel environment requires flexibility in terms of the role, always being guest-focused and being willing to conduct tasks out with the Front of House department should there be a business need to do so.

Special aptitudes

Infectious personality, warm and welcoming by nature.
Proactive individual who responds rather than reacts to the needs of the hotel and its guests.
Dedicated and committed to their current role, as well as their own development and progression within the hospitality business.
Excellent organisational skills.
Strong team player – essential.
Flexible approach to working hours.
Smart appearance and professional manner.
Must work well under pressure with the ability to prioritise.
Able to work on own initiative.
Good sense of humour – essential.
Knowledge and experience of hotel PMS’s would be advantageous.

Reporting to the Reception Manager, you can expect your working day to include the following.

To work a mixture of AM, PM, middle shifts, and must be available to work weekends as well

Cover night shift in the rare event that the main night team are unavailable.
To ensure that all guests and visitors receive a warm welcome and a lasting first impression of the hotel.
To be a point of contact for all hotel guests in person, on the phone, or via email and to deal with all situations in a polite and courteous manner.
To ensure that any special requests made by guests are followed through with the respective department.
Complete shift checklists to ensure consistency of service delivery and preparation for the next shift.
Strive as a team to exceed departmental targets, including financial, guest review, loyalty enrolment, and loyalty recognition.
Additional tasks as requested by Management should the situation arise.

Work remotely: