Service desk technician Work, Jobs in Andover, Ham (with Salaries)

2nd Line Technical Analyst
Xerox —Southampton
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
DB&T Service Desk Technician
Veolia ES (UK) Limited —Otterbourne
- £27,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
1d
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Azure
- Customer service
- Microsoft Office
Apprentice Service Advisor
Foray Motor Group —Andover
- £16,640 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
Quick apply
5d
Customer Service Coordinator
Trane Technologies —Basingstoke
- Full-time
- Customer service
- Microsoft Office
- Continuous improvement
- Life insurance
5d
ERP Support Helpdesk
Medatech UK —Eastleigh
- From £28,000 a year
- Full-time
- Sales
- ERP systems
- SQL
- Sick pay
Quick apply
7d
Service Technician - South Region - ICS Cool Energy Ltd
Trane Technologies —Southampton
- Weekend availability
- Customer service
- Microsoft Office
- Continuous improvement
Service Technician
Trane Technologies —Southampton
- Weekend availability
- Customer service
- Microsoft Office
- Continuous improvement
7d
Customer Support Technician
Ricoh —Reading
- Communication skills
Guest Services Representative
U.S. Air Forces, Europe —Mildenhall
- £15.00 - £15.41 an hour
- Weekend availability
- Customer service
- English
- Travel
1d
Fully qualified Beauty Therapist/Nail Technician
Be loved —Southampton
- £15 - £30 an hour
- Part-time
- In-person
- Free parking
- Flexitime
Quick apply
6h

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service desk technician jobs near andover, ham

2nd Line Technical Analyst

Xerox -
Southampton

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Job details

Full-time

Qualifications

ITIL Certification
SCCM
Customer service
Microsoft Exchange
Windows
Microsoft Office
Information security
DHCP
Analysis skills
Presentation skills
Remote access software
Computer networking
DNS
IT
Computer skills
Leadership
Communication skills
Active Directory
Intune
Information Technology

Full job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox IT Services:

Xerox IT Services in the UK is part of the Global Xerox IT Services Team and serves the customers of Xerox Direct and its Acquired Companies in the UK.

We offer a comprehensive portfolio that includes Managed IT Services, Infrastructure and Networking, Data Centre deployment, Cloud services, End User Compute hardware and Security specialisms.

A team of 150 IT professionals make up the UK IT Services team.

Our vision is to continue to offer locally delivered and tailored IT Support and Professional Services engagements to our customers and grow our UK business both organically and through acquisition.

Job Summary:

As part of our continued expansion, Xerox IT Services requires an IT Support Technician. This is a hybrid role located in Southampton.

The primary function of the role is to respond to and resolve customer IT support issues and requests received via telephone and email, as well as to carry out maintenance tasks across the IT landscape. This is carried out in a polite and efficient manner with a high degree of professionalism as expected by our clients.

When necessary, issues and requests are directed to other departments within Xerox or to third parties. The Support Technician provides them with as much information as is required to ensure their response is prompt and relevant, and they maintain ownership until a satisfactory resolution is reached.

This person must have the ability to work onsite with the Xerox team at our client’s office in Southampton (SO15 2AE). Initially they will be required onsite full-time, Monday to Friday, with hybrid working being introduced after induction. They will work a shift pattern including earlies and lates to cover 08:00 – 18:00.

Main Duties:

Diagnose and resolve incidents and aim to meet response and resolution within predetermined SLAs
Manage, update and close tickets within the Service Management toolset in line with ITIL framework principles
Actively chase suppliers or internal teams for resolution to incidents, service requests or problems
Develop and maintain the Knowledge Base
Ensure configuration documents are kept current
Ensure service processes for change, configuration and problem management are adhered to at all times
Be professional and courteous to colleagues and the clients
Provide remote desktop support
Build rapport with clients to develop positive working relationships
Co-operation to promote the development of the team and the success of the company as a whole
Ticket logging, escalating and regular feedback to the Service Desk Lead.
Occasionally attend remote offices
Comply with the client’s ISO27001 and Cyber Essentials Plus information security policies and procedures

Required Experience:

A good understanding of IT and networks
Knowledge of desktop, server and printer hardware and their components
Knowledge of network devices and their roles
Knowledge of customer service principles and practices
Knowledge of computers and relevant software applications
Excellent customer facing, communication, interpersonal and presentation skills
Strong analytical, logical and troubleshooting skills

Proficient in the use and support of:

Microsoft Office 365 including add-ons
Microsoft Windows client and server
Microsoft Exchange
Active Directory and Entra ID
Anti-virus
DNS, DHCP
Citrix
Network cabling
Remote Desktop
Email Relay and anti-spam

Desired Experience:

Experience in the legal environment and legal applications - Document Management Systems, Finance Systems, Time Recording, Case Management and Digital Dictation etc
Microsoft SCCM and Intune
Collaboration tools (Microsoft Teams and Zoom)
Mitel telephony
Corporate wireless solutions
iPhones and Mobile Device Management
Managed Print solutions
Web filtering
ITIL foundation
IT related degree

Dimensions and Future Opportunities:

Xerox IT Services in the UK is an ambitious and fast-growing division of the Xerox Corporation.

We are growing in terms of breadth and depth of services, as well as in terms of geographical reach – with European expansion on the horizon.

The competitiveness of our hardware and software offerings and our ability to form a close and effective partnership with our Vendors is key to maintaining strong sales engagement from our sales channels.

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Refine Your Search

service desk technician jobs in andover, ham

2nd Line Technical Analyst

DB&T Service Desk Technician

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

Apprentice Service Advisor

Customer Service Coordinator

ERP Support Helpdesk

Service Technician - South Region - ICS Cool Energy Ltd

Service Technician

Customer Support Technician

Guest Services Representative

Fully qualified Beauty Therapist/Nail Technician

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