Role type
Police Staff
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Contract duration
Permanent
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Contract type
Full Time
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Location
Devizes
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Grade/scale
Including a market supplement, the salary for this role is up to £85,773pa
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Find out if you are eligible
Vetting | Wiltshire Police
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This/These post(s) attract allowances
On Call
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Risk assessed factors
DSE use (for a substantial part of work)
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Closing date
30/09/2026, 17:00
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Job description
About us
At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’re just starting your career or looking to advance, Wiltshire Police offers a range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.
About our DDaT Services team
At Wiltshire Police, we're transforming policing through Digital, Data and Technology. We recognise that DDaT is no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower our workforce and deliver better public services. As we evolve from a traditional ICT function into a modern, user-centred DDaT organisation, we're embracing cloud technologies, automation, AI, data and digital innovation to create smarter, more connected and resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.
About the role
As Head of Service Management & Operations, you will lead the delivery and continual improvement of Wiltshire Police’s live digital, data and technology services, ensuring they are resilient, secure, high-performing and trusted by those who rely on them. Working at the heart of our DDaT leadership team, you will champion service excellence, drive innovation in service management practices and create consistently better experiences for officers, staff and service users. This is a unique opportunity to shape how technology supports frontline policing, build high-performing operational teams, and establish Wiltshire Police as a leader in modern digital service management.
What you will be doing
Lead the strategy, performance and continual improvement of all live digital, data and technology services across the organisation.
Act as the senior authority for ITIL-based service management, embedding best practice across Incident, Problem, Change, Release and Service Transition disciplines.
Drive service excellence across Service Desk, End User Computing, Application Operations and supporting operational teams.
Lead major incident management and service recovery activities, protecting operational policing and minimising service disruption.
Ensure new and changed services are operationally ready, supportable and successfully transitioned into live service.
Use service insight, performance data and user feedback to drive continual service improvement and better outcomes for users.
Lead supplier operational performance, driving innovation, optimisation and value from strategic partners.
Develop high-performing service management and operations teams, building capability, resilience and a culture of continuous improvement.
About you and your experience
Significant experience leading Service Management and Operations functions within a complex technology environment.
Passionate about delivering excellent user experiences and continually improving digital services.
Experienced in leading operational teams, managing service performance and balancing resilience, risk and service quality.
ITIL 4 Foundation certified.
ITIL 4 Managing Professional certified.
ITIL 4 Strategic Leader certified.
Relevant degree qualification, or equivalent senior professional experience.
What we offer
Excellent career development opportunities
Professional development and training
25 days annual leave plus bank holidays, rising to 30 days
Hybrid working
Flexi hours scheme
Free On-Site Gym membership
Physical and mental well-being support
Generous Pension scheme
Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.
Depending on the number of applications received, we reserve the right to close this role early.
We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.
If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
In line with the recruitment process, this vacancy is now to applications from eligible internal candidates, police officers and external applicants, as applicable
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Important information before you commence an application
Please ensure you allow time to complete your application fully as part complete pages do not autosave and the application system only remains active on a single page for a period of 60 minutes.
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You may require the following detail to complete this application form:
National Insurance Number
Identification Detail e.g. passport
Address information
Referee information
Full employment history including dates and any qualifications you may have attained
Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have
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You may require the following documents to complete this application form:
A Passport style photograph
A copy of your photo card driving licence
A downloaded DVLA summary showing full driving record
A copy of your paper driving licence counterpart (Northern Ireland only)
A copy of your British Passport or birth certificate (if a candidate does not have a passport, then they may use their birth certificate, but will need to provide a copy of a British passport once they have obtained one.)
Copies of your qualifications relating to English and Maths (only). If applying for the Degree Holder Police Constable Apprenticeship, you will need a copy of your Degree Certificate.
Clear, colour photos of any non-intimate tattoos
Formal translation from a reputable source for any foreign language or symbol tattoos
Any paperwork relating to discharged debts, CCJ, bankruptcy etc
Deed poll certificate for any name changes
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