Customer intelligence analyst Work, Jobs in Antrim, Ant (with Salaries)

IT Helpdesk Analyst Tier 1
Wellington IT —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Communication skills
- Annual leave
- Flexible schedule
Business Intelligence Team Lead
EOS —Banbridge
- Team management
- Mentoring
- Leadership
Quick apply
5d
Statistician / Sales Analyst
Wolfspeed, Inc. —Belfast
- Microsoft Excel
- Salesforce
- Project management
Quick apply
Artificial Intelligence (AI) Offensive Security Analyst
Citi —Belfast
- Weekend availability
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Employee assistance programme
- Life insurance
10d
Senior Analyst, M&A Integration
Terex Corporation —Craigavon
- Full-time
- Hybrid work
- English
- Master's degree
- Analysis skills
- Employee stock purchase plan
11d
Support Analyst - IS Business Services
Henderson Group —Newtownabbey
- Full-time
- Analysis skills
- Communication skills
- School
- Employee assistance programme
- Employee discount
Digital Product Manager - Cyber Platforms, Data, & Tooling (hybrid)
Allstate —Belfast
- Hybrid work
- Product management
- Agile
- AI
- Employee assistance programme
1d
Platform Consultant Expert - (Hybrid)
Allstate —Belfast
- Hybrid work
- Mentoring
- AI
- Leadership
- Employee assistance programme
Incident Management Consultant
Allstate —Belfast
- Weekend availability
- Hybrid work
- Writing skills
- AI
- Leadership
- Employee assistance programme
16h
Senior Marketing Data Analyst
Wolfspeed Services UK Limited —Belfast
- Marketing
- Analysis skills
- Bachelor's degree
Quick apply
5d
Senior Consultant/Manager, AI/ML Engineer, AI Scaling and Transformation, Engineering, AI & Data, Technology & Transformation
Deloitte —Belfast
- Hybrid work
- Computer Science
- Machine learning
- No degree

I want to receive the latest job alerts for customer intelligence analyst in antrim, ant

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Helpdesk Analyst Tier 1

Wellington IT -
Belfast

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Private medical insurance
Enhanced maternity leave
Flexible schedule

Qualifications

Microsoft Word
CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
SQL querying
Microsoft Office Suite
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Communication skills
Banking
Help desk

Full job description

Job Summary:

In a nutshell – you will provide subject matter expertise along with efficient, professional and effective technical customer support in response to customer issues and queries.

Job Description :

Role Location:

Belfast or Dublin

Who we are…

At Wellington IT we provide the most successful range of Credit Union software in Northern Ireland/Ireland, currently moving billions each year and managing funds for more than 1 in 4 people. Our customers use our software to power every aspect of their financial services business from savings and loans, through to business intelligence, online banking, mobile apps, debit card services and ATMs.

Wellington IT is part of Volaris, an operating group of Constellation Software Inc, a large corporate business based in Canada. Volaris acquires and strengthens Company’s within the markets they compete, enabling them to grow – whether that growth comes through organic measures such as new initiatives and product development, day-to-day business, or through complementary acquisitions. Our people are at the heart of everything we do, Wellington IT Offers fantastic learning programs, career growth opportunities, and a culture that’s all about continuous improvement.

Your Mission

To work as a member of our IT Helpdesk, serving as the initial point of contact for customer queries or issues via phone, email, or web, and providing effective troubleshooting and resolution support.

Key Responsibilities (Including, but not limited to):

Diagnosing Customer technical issues; gathering the necessary information and performing standard, preliminary research using all relevant available resources

Documenting and updating Customer queries or issues in ticket management system and tracking incidents through to resolution/escalation

Identifying potential problems (via information gathering, ticket trends, etc.) and communicating information to Helpdesk Manager in a timely manner

Communicating with Customers in a clear, positive and professional manner

On occasion, joining our implementation teams in delivering projects including spending time on client site as applicable

Working very closely with the Helpdesk Team Lead to ensure the support team is delivering to agreed KPIs and SLAs

Performing any other reasonable duties as required by Management

Skills & Experience

Experience in an IT Helpdesk or Credit Union role providing technical or problem resolution

Experience resolving Customer requests on the first contact where possible and where not , ensuring we action the request to the right team.

Proven Customer Support/Service experience or experience as a Client Service Representative

Track record of delivering “Best In Class” Customer Experience o Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of situations

Excellent written and verbal communication skills

Ability to multi-task, prioritise, and manage time effectively

Familiarity with Microsoft Suite of Applications (Word , Excel etc.)

Experience of diagnosing and solving problems

Currently holds independent right to work in Ireland and/or UK

Knowledge of our experience with the Credit Union market

Good understanding of retail banking IT systems infrastructure

Experience in retail banking/credit union operations

Experience in the use of SQL

Familiarity with Oracle forms would be an advantage

Basic coding in Linux or command prompt would be beneficial

Competencies

Integrity

Energy & Drive

Initiative

Domain Expertise

Resilience

Execution

Customer Centric

Team Building

Wellington IT Culture & Values

Commitment – We are committed to the success of our colleagues and customers

Teamwork - We do amazing things when we work as a team

Respect - We value and seek everyone’s contribution

Honesty - We are open and honest in everything we do

Positivity - We embrace and inspire positivity in each other

Leadership - We lead by example with our words, our actions and results

What We Offer

Competitive base salary

Bonus Scheme

Annual leave (36 days incl your birthday off)

Training & Development (Internal & External)

Market leading workplace pension Schemes

Private Healthcare Scheme - AXA, UK & Laya ROI

Enhanced maternity leave

Hybrid Working

Flexible start / finish times

Family related benefits

Wellington IT is an Equal Opportunities Employer

Worker Type:

Regular

We reserve the right to enhance the criteria as necessary to facilitate the shortlisting process

Apply Now

Refine Your Search

customer intelligence analyst jobs in antrim, ant

IT Helpdesk Analyst Tier 1

Business Intelligence Team Lead

Statistician / Sales Analyst

Artificial Intelligence (AI) Offensive Security Analyst

Senior Analyst, M&A Integration

Support Analyst - IS Business Services

Digital Product Manager - Cyber Platforms, Data, & Tooling (hybrid)

Platform Consultant Expert - (Hybrid)

Incident Management Consultant

Senior Marketing Data Analyst

Senior Consultant/Manager, AI/ML Engineer, AI Scaling and Transformation, Engineering, AI & Data, Technology & Transformation

I want to receive the latest job alerts for customer intelligence analyst in antrim, ant

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected