Office supervisor Work, Jobs in Appleton Thorn, Chs (with Salaries)

Customer Service Team Leader - 12 Month Fixed Term Contract
AJ Bell —Manchester
- £30,900 - £35,020 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Gym membership
Quick apply
Executive Personal Assistant - Leader
St. Helens Council —St Helens
- £32,062 - £33,699 a year
- Microsoft Office
- Organisational skills
- IT
5d
Office Supervisor
The Manchester Crematorium Ltd —Manchester
- £33,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Annual leave
- Bereavement leave
Quick apply
14d
Front Office Supervisor
FAIRMONT —Knutsford
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
Executive Personal Assistant - Leader
St Helens Borough Council —St Helens
- £32,062 - £33,699 a year
- Microsoft Office
- Organisational skills
- IT
5d
Front Office Supervisor
Hilton —Liverpool
- £14.84 an hour
- Full-time
- Employee stock purchase plan
- Annual leave
Operations Supervisor – Rental & Customer Service
Indie Campers —Manchester
- Weekend availability
- English
- Referral programme
Quick apply
Receptionist Supervisor
Urmston Group Practice —Urmston
- From £1 a year
- Full-time
- Customer service
- GP surgery experience
- Microsoft Office
- Free parking
Quick apply
3h
Branch Operations Supervisor
Indie Campers —Manchester
- Weekend availability
- English
- Referral programme
Quick apply
Front Office Supervisor
Lancashire Cricket Club —Old Trafford
- Full-time
- Hybrid work
- Bar
- Hotel
- Administrative experience
- Annual leave
- Employee discount
Quick apply
Ticketing Operations Supervisor
Factory International —Manchester
- £30,055.40 a year
- Weekend availability
- Management
- Customer service
- Supervising experience
5d
Front Office Supervisor
Dalata —Manchester
- Full-time
- Hotel
- Organisational skills
- Employee assistance programme
Quick apply
Front Office Supervisor
The Rex —Manchester
- Hotel
- Organisational skills
- Referral programme
Quick apply
Operations Team Leader
K3 Advisory Group —Bolton
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
7d
Financial Operations Supervisor
Radius Limited —Crewe
- Full-time
- Management
- Supervising experience
- Communication skills
Quick apply
13d

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Customer Service Team Leader - 12 Month Fixed Term Contract

AJ Bell -
Manchester

Quick apply

Job details

Full-time
£30,900 - £35,020 a year

Benefits

Casual dress
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Leadership
Time management

Full job description

Job Description

Join us as a Customer Service Team Leader - 12 Months Fixed Term Contract

We’re looking for a passionate and driven individual to lead our Contributions team — someone who thrives on challenge, inspires others, and is excited to make a real impact.

The Contributions team sits in our Client Services area and is responsible for a wide range of tasks, including:

Overseeing and processing Direct Debit instructions
Processing cheque payments into accounts
Refunds of contributions and subscriptions in line with HMRC guidance
Investigating, updating and correcting ISA and LISA annual allowances

What we’re looking for:

We’re seeking someone who can bring energy, structure, and vision to the team. You’ll be:

Organised and proactive, with strong time-management skills to juggle priorities and keep the team on track.
A strategic thinker, with a good grasp of CASS rules and the ability to spot trends and drive improvements.
A planner, able to manage resources around shifting monthly deadlines.
Confident and composed, especially when handling FTRs and complaints.
A motivator, with a positive, can-do attitude and the ability to lift team morale.
A mentor, who can spot potential and help others grow.
A coach, comfortable giving constructive feedback and celebrating great performance.
A change champion, who communicates updates clearly and positively.
A role model, who consistently goes above and beyond for customers and colleagues.

Your key responsibilities:

As Team Leader, you’ll be at the heart of the team’s success. You’ll:

Manage and distribute workloads to meet SLAs and team goals.
Deliver daily and monthly MI to track performance.
Lead regular team meetings, 1:1s, and performance reviews.
Coach and develop team members to deliver outstanding service.
Keep processes up to date and aligned with company standards.
Ensure full compliance with FCA regulations and report breaches promptly.
Accurately log and report complaints and breaches.
Collaborate with other teams to improve processes and customer experience.
Monitor and escalate system/process issues.
Oversee regular team tasks and support CASS audits.
Assisting the Contributions Manager in any other areas as required

Competence, knowledge and skills:

Financial administration experience including but not limited to SIPPs, ISAs and GIAs.
Previous experiencing in leading a team either in a permanent role or stepping into a leadership role ad-hoc.
Excellent customer service skills.
High level of planning, organisation and time management.
Ability to motivate the team.
Proficiency with Microsoft Office programs, specifically Word and Excel.
Enthusiastic and inquisitive with a ‘can do’ attitude.

For internal applications, the closing date for this role will be 26 June 2026.

About AJ Bell

At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.

We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026, a reflection of our supportive and collaborative culture.

What we offer

Starting salary of 30,900 (depending on experience)
26 days holiday, increasing with service + buy/sell scheme
7% Pension with matched contributions
Discretionary bonus scheme
Share schemes (including free shares and BAYE)
Health Cash Plan and discounted private healthcare
Free onsite gym
Enhanced family leave (subject to qualifying criteria)
Travel and bike loan schemes
Employee Assistance Programme

Life at AJ Bell

Regular social events including summer and Christmas parties
Learning and development opportunities tailored to you
Casual dress code
Friendly, supportive team environment

Our ways of working

We offer hybrid working, with a minimum of 60% of your working time per month spent in the office.

For new starters, there’s an initial period of full-time office working to help you settle in and build relationships.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.

We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.

If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.

Qualifications

Additional Information

Quick apply

Refine Your Search

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