User experience architect Work, Jobs in Appleton Thorn, Chs (with Salaries)

IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
Architect
Baily Garner —Manchester
- Full-time
- Hybrid work
- Communication skills
- Time management
- Annual leave
- Flexible schedule
Quick apply
Hybrid BA-Project Delivery
Kaleida —Manchester
- Analysis skills
- Travel
- Conflict management
- Free parking
- Annual leave
Application Support and Development Engineer
Parliamentary and Health Service Ombudsman —Manchester
- £49,325 a year
- Full-time
- Hybrid work
- SharePoint
- Annual leave
- Employee assistance programme
4h
Specification Sales Consultant - North
Altro/Autoglym —Northwich
- Full-time
- Free parking
- Sick pay
Quick apply
Application Support & Development Engineer
Parliamentary and Health Service Ombudsman —Manchester
- £49,325 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
6h
Project Manager
M Group —Stockport
- Hybrid work
- Management
- Microsoft Office
- Business development
- Annual leave
- Employee discount
Senior Delivery Manager
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Communication skills
- Gym membership
- Referral programme
Quick apply
Product Owner – Clio Operate
Weightmans —Liverpool
- Full-time
- Analysis skills
- Continuous improvement
- Product management
Information Architect
HM Revenue and Customs —Liverpool
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Work from home
Presales Solutions Consultant
Godel Technologies —Manchester
- From £55,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- English
- Travel
- Work from home
- Gym membership
Quick apply
6d
Lead Technical Architect
HippoDigital —Manchester
- £69,000 - £86,600 a year
- Hybrid work
- Business development
- Agile
- In-person
- Employee discount
Implementation Manager - EMEA
Pixaera —Manchester
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
Quick apply
1d
Senior Business Analyst
CDL Software —Manchester
- £60,000 - £68,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Mentoring
- Agile
- Free parking
- Referral programme
Quick apply
Data & Business Analyst -FTC
AND Digital —Manchester
- Full-time
- Hybrid work
- Communication skills
- Gym membership
Quick apply
12h
Head of Architecture
Interact Software —Manchester
- Full-time
- Hybrid work
- Machine learning
- AI
- Annual leave
- Gym membership
Quick apply
Mainframe Systems Programmer (IMS)
Barclays —Knutsford
- Scripting
GIS Architect
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Gym membership
- Referral programme
Quick apply
Senior PHP (Laravel) Developer
Mediablanket —Manchester
- Hybrid work
- Databases
- AWS
- Mentoring
- Work from home
- Employee discount
Director, Software Engineering
TrueCommerce (Coventry) Limited —Wigan
- Hybrid work
- Computer Science
- Bachelor's degree
- Continuous improvement

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IT Support Engineer

GWA Group
Warrington

Apply Now

Job details

Full-time

Qualifications

Supplier ordering
Technical troubleshooting
Incident triage
Desktop support
Driving Licence
EDI
Incident management
Incident queue management
User account provisioning
LAN
Ticket management
Incident documentation
Case record updates
Microsoft Exchange
User account management
Procurement support
Continuous improvement
Technical support incident logging
WAN
Computer networking
SharePoint
IT incident logging
Application support
Incident log maintenance
PowerShell scripting
PowerShell
Intune
Mobile devices
Identity & access management

Full job description

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.

Role Purpose

Provide frontline operational IT support across the office, warehouse & remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high‑quality evidence when required.

The role acts as the first point of ownership for day‑to‑day IT operations with the end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time.

Key Responsibilities

First Line Incident Management & Triage

Log and categorise incidents accurately across software, hardware, access, and operational systems and perform initial diagnosis.
Capture minimum required evidence upfront:

screenshots and error messages
timestamps
affected users
order / case / transaction IDs
steps to reproduced
Maintain accurate and complete records in the service management system.
Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs.
Maintain a weekly “Top Recurring Issues” list to support trend analysis and continuous improvement.

End‑User, Device & Workplace Support

Provide hands‑on support for:
desktops, laptops, printers, mobile devices, and peripherals
login, access, and basic connectivity issues

Microsoft 365 applications

Perform device swaps, peripheral replacements, and basic troubleshooting.
Validate Day‑1 readiness for new starters and post‑deployment checks:

Teams
Application access

connectivity and peripherals
Track repeat device issues and escalate trends.

Business & Operational Systems (First Line)

Provide first‑line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues.
Capture evidence clearly and escalate confirmed system issues to Application Support.
Support user issue capture during training and early rollout phases.
Review and contribute updates to SOPs and knowledge articles in line with approved ways of working.

Third‑Party Vendor, Devices & Connectivity Support

Work with third‑party vendors to procure end‑user devices, warehouse IT equipment, and networking services within approved budgets.
Coordinate ordering, delivery, replacement, and returns for laptops, peripherals, printers, and warehouse technology.
Provide first‑line support and triage for external operational and carrier portals, including
Capture evidence for vendor escalation, including supplier references, impacted services or users, timestamps, and error messages.
Track repeat vendor issues and escalate trends to senior IT for resolution.
Provide high‑quality escalation evidence to avoid churn between teams.

Escalation & Collaboration

Escalate confirmed system or backend issues to:

Application Support
Group Technical & Transformation Team (Australia)
Provide high‑quality escalation evidence to avoid churn between teams.
Support SLA tracking with third‑party providers and raise breaches where appropriate.
Participate in knowledge sharing, documentation, and continual improvement initiatives.

Skills and Experience

Essential

Experience in a 1st / 2nd Line IT Support role.
ITIL v4 Foundation required.
Basic exposure to Microsoft Dynamics 365 CE or F&O.
Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.
Good understanding of user access management and account provisioning.
Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).
Experience supporting office relocations or physical workplace setups.
Excellent communication, documentation, and problem‑solving skills.
Holds a full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits (typically once or twice per week and when required).

Desirable (Training Provided)

Microsoft 365 administration (Exchange, SharePoint, Teams, Intune).
Genesys Cloud platform support.
Softphone configuration and voice systems.
EDI systems and integration flows.
PowerShell scripting or automation experience.
Experience with Azure AD and Microsoft security products.

Personal Attributes

Curious, proactive, and eager to learn about modern cloud and enterprise technologies.
Calm under pressure with a customer-focused mindset.
Able to work independently but collaborate effectively with remote teams.
Strong attention to detail and documentation habits.

What We Offer

Structured development plan for enterprise systems including M365, D365, EDI, and Genesys.
Mentorship from senior architects and transformation specialists.
Exposure to modern cloud technology and global operations.
Clear pathway into advanced systems or higher‑tier support roles.

Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.

Apply Now

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user experience architect jobs in appleton thorn, chs

IT Support Engineer

Architect

Hybrid BA-Project Delivery

Application Support and Development Engineer

Specification Sales Consultant - North

Application Support & Development Engineer

Project Manager

Senior Delivery Manager

Product Owner – Clio Operate

Information Architect

Presales Solutions Consultant

Lead Technical Architect

Implementation Manager - EMEA

Senior Business Analyst

Data & Business Analyst -FTC

Head of Architecture

Mainframe Systems Programmer (IMS)

GIS Architect

Senior PHP (Laravel) Developer

Director, Software Engineering

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Key Responsibilities

Business & Operational Systems (First Line)

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Escalation & Collaboration

Desirable (Training Provided)

Personal Attributes

What We Offer

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