Lead customer experience manager Work, Jobs in Arbroath, Ans (with Salaries)

Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)
Halley Stevensons Ltd —Dundee
- From £1 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Life insurance
Quick apply
14d
Lead Customer Experience Manager
Sainsbury's —Dundee
- From £36,250 a year
- Management
- Leadership
- Employee discount
Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Dundee
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Global Material Manager
Baker Hughes —Montrose
- Full-time
- Oracle
- ERP systems
- Organisational skills
- Life insurance
Quality Control Manager
Halley Stevensons Ltd —Dundee
- From £1 a year
- Full-time
- Quality control
- IT
- In-person
- Life insurance
Quick apply
14d
Team Manager
Fife Council —Cupar
- £57,196.54 - £62,583.94 a year
- Full-time
- Supervising experience
- Presentation skills
- Travel
- Employee discount
Senior Housing Officer
Pinnacle Group —Leuchars
- £32,960 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Branch Manager
Travis Perkins —Montrose
- Weekend availability
- Sales
- Communication skills
- Employee discount
Area Manager
Sun Shack —Dundee
- From £32,000 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
Quick apply
3d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Dundee
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Assistant Operations Manager
Unite Students —St. Andrews
- £32,000 - £35,000 a year
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
14d
Store Manager
Holland & Barrett —Arbroath
- Up to £31,900 a year
- Weekend availability
- Leadership
- Store discount
- Annual leave
7d
Graduate Management Trainee - Dundee
Enterprise Mobility —Dundee
- Full-time
- Sales
- Customer service
- Bachelor's degree
Facilities Manager
Carnoustie Golf Links —Carnoustie
- Hospitality
- Maintenance
- Hotel
6d
Wedding and Events Coordinator
Fasque Castle —Laurencekirk
- £17,472 - £21,840 a year
- Part-time
- Hospitality
- Customer service
- Organisational skills
- Free parking
Quick apply
1d
Events Manager
University of St Andrews Students' Association —St. Andrews
- From £32,080 a year
- Full-time
- Project management
- University
- Organisational skills
- Free parking
Quick apply
2d
Service Delivery Lead - Scotland - Our Future Health Programme
Xyla Services —Arbroath
- £31 - £40 an hour
- Part-time
- Customer service
- BLS Certification
- Travel
Quick apply
10d
Enterprise AI Manager
Insights Learning & Development Ltd —Dundee
- Full-time
- Hybrid work
- AI
- Employee assistance programme
- Employee discount
Quick apply
7d
Manager in Training
Domino's —Arbroath
- £13.39 - £14.39 an hour
- Weekend availability
- Customer service
- Organisational skills
- Paid training
- Annual leave
Nightshift Manager
Evri —Dundee
- £36,765 - £40,339 a year
- Overtime
- Management
- Microsoft Office
- Team management
3d

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Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)

Halley Stevensons Ltd -
Dundee

Quick apply

Job details

Permanent | Full-time
From £1 a year
14 days ago

Benefits

Company pension
Life insurance
On-site parking

Qualifications

Sales
Customer service
CIPS
ERP systems
Logistics
Sales administration
Numeracy
Production planning
B2B
B2B sales
IT
Leadership
Communication skills

Full job description

Looking for a career where your work really matters – and where you’ll share in the success of the business? Join us at world leading specialists in waterproofed textiles Halley Stevensons, a proud employee-owned company, where every team member has a real stake in our future.

About the role

Do you have a passion for providing exceptional customer service and continuous improvement? We're searching for a dedicated Customer Experience Manager to align customer commitments, production plans & dispatch activity.

Role purpose

To lead the fulfilment function from order confirmation through production planning, delivery management, logistics coordination and dispatch. The Customer Experience Manager ensures that customer orders are visible, prioritised, planned, progressed and shipped in line with realistic commitments.

The role requires strong commercial understanding, practical knowledge of manufacturing processes, and the ability to coordinate across Sales, Production, QC, Operations, Warehouse and Finance. It should improve delivery reliability, customer communication, order book control and cost-effective logistics performance.

Key responsibilities

Management of the following functions and team

Order Fulfilment - ensure customer orders, specifications, delivery dates, pricing references and special requirements are accurately captured and communicated.

Production planning & scheduling - translate customer demand and delivery priorities into a practical production plan with Production and Operations colleagues.

Logistics, shipping and dispatch - experience coordinating production plans, order priorities, delivery dates and cross-functional planning meetings.

Essential Knowledge, Skills & Experience

Order Fulfilment

· Order-to-dispatch processes in a manufacturing or product supply environment.

· Customer order management and delivery-promise discipline.

· Commercial trade-offs between service, cost, margin and operational feasibility.

· KPI reporting for OTIF, late orders, backlog, dispatch accuracy and freight cost.

Production planning & scheduling

· Production planning basics, including capacity, sequencing, lead times and bottlenecks.

· Stock, WIP and finished-goods understanding

· How quality holds, rework, material shortages and machine downtime affect customer delivery.

Logistics, shipping & dispatch

· Transport booking, dispatch coordination & delivery documentation.

Desirable Experience

Textiles or technical products - experience in textiles, fabric finishing, coating, technical fabrics, apparel/fabric supply, chemicals, packaging, paper, industrial consumables or other batch/process manufacturing.

B2B manufacturing - experience in made-to-order, batch, small-run or customer-specific production environments.

Production planning systems - experience using ERP, MRP, scheduling, demand planning or warehouse/order management systems.

Export and international logistics - understanding of export documentation, customs information, Incoterms, freight forwarders or customer-specific shipping requirements.

S&OP / planning rhythm - experience supporting sales and operations planning, order book reviews or structured demand/capacity meetings.

Customer service leadership - experience leading customer service, sales administration or order management teams in a B2B setting.

Inventory and WIP control - experience improving stock accuracy, WIP visibility, ageing orders or dispatch readiness.

Continuous improvement - Lean, 5 Whys, process mapping, visual management or other practical improvement tools.

Qualifications

Essential - good general education, with strong numeracy, literacy, IT and communication skills. Demonstrable experience in fulfilment, logistics, planning, customer operations or manufacturing coordination.

Desirable - supply chain, logistics, business, operations management, CIPS, APICS/CPIM, Lean or project/process improvement qualification

Package offered

Salary - competitive salary - depending on qualifications & experience

Bonus - discretionary non-contractual bonus may be considered.

Benefits - Pension Contributions, Life Insurance, 32 days holiday & on-site parking

Working hours - 37hrs per week, Monday to Friday

Relocation support - may be considered for the right candidate

Employee Owned Company - eligible to become a beneficiary of the Trust after 12 months of employment.

At Halley Stevensons we’re not just colleagues – we’re co-owners. That means we’re all working together towards the same goal, and we all share in the rewards. If you’re looking for a role where you can grow, learn, and contribute to something bigger, this could be the perfect fit.

Interested? Apply now, advising of salary expectations, and you could become part of an employee-owned team where your work – and your voice – counts.

Job Types: Full-time, Permanent

Pay: From £1.00 per year

Work Location: In person

Quick apply

Refine Your Search

lead customer experience manager jobs in arbroath, ans

Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)

Lead Customer Experience Manager

Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped

Global Material Manager

Quality Control Manager

Team Manager

Senior Housing Officer

Branch Manager

Area Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Assistant Operations Manager

Store Manager

Graduate Management Trainee - Dundee

Facilities Manager

Wedding and Events Coordinator

Events Manager

Service Delivery Lead - Scotland - Our Future Health Programme

Enterprise AI Manager

Manager in Training

Nightshift Manager

I want to receive the latest job alerts for lead customer experience manager in arbroath, ans

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