Engagement manager Work, Jobs in Ardersier, Hld (with Salaries)

Customer Voice and Engagement Manager
Albyn Group —Invergordon
- £56,536 - £59,896 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
5d
Voluntary Services Co-ordinator
Highland Hospice —Inverness
- £29,103 - £31,409 a year
- Full-time
- Microsoft Office
- Administrative experience
- Hospice
- Annual leave
- Employee assistance programme
Customer Experience Manager
Sainsbury's —Nairn
- £32,700 a year
- Management
- Leadership
- Employee discount
7d
Head of Practice and Advice
Scottish Land Commission —Inverness
- £60,690 - £74,291 a year
- Part-time
- Management
- Presentation skills
- No degree
Practice Manager
Croyard Medical Practice —Beauly
- £45,000 - £55,000 a year
- Full-time
- Management
- GP surgery experience
- Organisational skills
- Sick pay
Quick apply
Lead Development Project Manager
SSE —Inverness
- £68,100 - £102,100 a year
- Project management
- Contracts
- Construction experience
- Employee discount
- Gym membership
13d
Senior Land Manager
SSE —Inverness
- £60,000 - £77,400 a year
- Employee discount
- Gym membership
6d
Customer and Trading Manager - Nightshift
Sainsbury's —Nairn
- £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
7d
Project Manager – Health and Transport Action Plan
The Highlands and Islands Transport Partnership (HITRANS) —Inverness
- £39,345 - £42,757 a year
- Temporary
- Project management
- Organisational skills
- Communication skills
- Flexible schedule
Fitness Manager
High Life Highland —Inverness
- £36,636 - £40,968 a year
- Full-time
- Remote
- IT
5d
Retail Deputy Manager
The Works —Inverness
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Project Manager (35 hpw) Highland Council Headquarters, Inverness
Highland Council —Inverness
- £51,506 - £56,329 a year
- Call to connect
- Project management
3d
Assistant Store Manager
bp Retail —Inverness
- £33,075 a year
- Full-time
- Leadership
- Café
- Annual leave
- Employee assistance programme
Sales - Supervisor
New Look —Inverness
- Part-time
- Microsoft Word
- Communication skills
Warehouse Supervisor
LKQ Corporation —Inverness
- Full-time
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
Sales - Sales Advisor - UK
New Look —Inverness
- Part-time
- Microsoft Word
Store Manager - Convenience
Morrisons —Inverness
- Weekend availability
- Customer service
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
Sales Associate
H.Samuel —Inverness
- £12.71 an hour
- Part-time
- Employee discount
Environmental Advisor
VINCI Energies —Muir of Ord
- Full-time
- Remote
- Maintenance
- Microsoft Office
- Construction experience
Environmental Advisor
Power T&D —Alness
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
- Annual leave
- Life insurance
Quick apply

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Customer Voice and Engagement Manager

Albyn Group
Invergordon

Quick apply

Job details

Permanent | Full-time
£56,536 - £59,896 a year
5 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Flexible schedule
Sick pay

Full job description

We kindly ask all candidates to read the application instructions at the end of the advert thoroughly and complete all required steps. Incomplete applications may not be considered.

Are you passionate about putting customers at the heart of everything? Do you know how to turn insight into action - and make services better because of it?

We’re looking for an experienced and driven Customer Voice and Engagement Manager to join our Performance and Improvement team and help shape how we listen, communicate and engage with our customers, ensuring their voice helps shape the services we deliver.

Contract Terms: 35 hours per week (full time), Permanent

Salary: £56,536-£59,896, Grade D3-D1 (Salary placing will normally be at the first point of the scale)

Location: Inverness or Invergordon with hybrid working (weekly attendance to the office will be required)

Closing Date: Wednesday, 29th July 2026, 5pm

Interview Date: W/C 10th August 2026

About the Role
This is an exciting opportunity to play a key role in how we understand and engage with our customers across Albyn.

You will be the driving force behind our customer voice, making sure we don’t just listen - but act. From feedback and complaints insight to tenant participation and engagement, you will ensure customer experience shapes the way we deliver services every day and supports continuous improvement.

Leading a multi-disciplinary team covering customer involvement, customer insight, business services and marketing & communications, you will create a culture of customer focus, accountability and continuous improvement.

Working across Albyn Housing Society and Highland Residential, you will collaborate with colleagues at all levels - bringing together insight, communications and engagement to improve services and strengthen our reputation.

No two days will be the same. One day you might be analysing trends in customer feedback, the next shaping a new campaign or working with colleagues to redesign a service based on what customers have told us.

We’re looking for someone who…

Has experience in customer engagement, customer experience, communications or marketing - ideally in housing or another regulated service
Understands how to turn customer feedback and complaints insight into meaningful service improvement
Can develop and deliver engaging communications strategies and campaigns across a range of channels
Has experience leading people and working collaboratively across teams to deliver change
Is confident influencing others and championing the customer voice at all levels
Communicates clearly and confidently, whether that’s with customers, colleagues, or senior leaders
Enjoys working with data and insight to tell a story and drive change

About Albyn Housing Society

Albyn Housing Society is a progressive organisation with a commitment to providing high-quality, affordable homes across the Highlands.

We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money.

Our values - Being Caring, Being Professional, and Being Adaptable - are at the heart of everything we do.

As our Customer Voice and Engagement Manager, you'll help bring those values to life through how we listen, engage, communicate and continuously improve.

Alternative Job Titles you may have had are:

Customer Experience Manager; Customer Insight Manager; Engagement & Communications Manager; Tenant Participation Manager; Voice of the Customer Lead

What we are Offering: 

We value our employees and offer many benefits including but not limited to: 

Hybrid working – ‘Hub, Home & Roam’
28 days annual leave entitlement plus 12 days business/public holidays
Development and training opportunities
Flexible working hours
Day one sick pay
Employee benefit discount scheme
Company pension scheme
Access to an employee assistance program available 24/7
Family friendly policies

How to Apply: 

Candidates apply by submitting a completed application form or CV along with a cover letter to [email protected], to demonstrate your skills, experience and knowledge, which are relevant to the Person Specification and Job Description. 

More information on this vacancy, including job description, person specification and application form can be downloaded from our website https://www.albynhousing.org.uk/careers/

For further information or to arrange a call, please contact Robert Buchanan via email at [email protected]

Pay: £56,536.00-£59,896.00 per year

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Invergordon IV18 0DL

Quick apply

Refine Your Search

engagement manager jobs in ardersier, hld

Customer Voice and Engagement Manager

Voluntary Services Co-ordinator

Customer Experience Manager

Head of Practice and Advice

Practice Manager

Lead Development Project Manager

Senior Land Manager

Customer and Trading Manager - Nightshift

Project Manager – Health and Transport Action Plan

Fitness Manager

Retail Deputy Manager

Project Manager (35 hpw) Highland Council Headquarters, Inverness

Assistant Store Manager

Sales - Supervisor

Warehouse Supervisor

Sales - Sales Advisor - UK

Store Manager - Convenience

Sales Associate

Environmental Advisor

Environmental Advisor

I want to receive the latest job alerts for engagement manager in ardersier, hld

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