Customer experience performance analyst Work, Jobs in Ardingly, Wsx (with Salaries)

Fraud Intel Analyst
Trinity Claims —Tonbridge
- £28,000 - £33,000 a year
- Free parking
- Annual leave
Quick apply
9d
Senior Risk Pricing Analyst
Somerset Bridge Group —East Grinstead
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
Senior IT Customer Support Analyst, Desktop Support
KBR —Leatherhead
- Full-time
- Computer Science
- Windows
- Supervising experience
2d
Test Analyst
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Agile
- Employee discount
Quick apply
7d
Business Insights Analyst x 2
SmartestEnergy —Worthing
- £38,000 - £40,000 a year
- Hybrid work
- Sales
- Data analysis skills
- Presentation skills
Quick apply
9d
Junior MDM Analyst
TELESOFT LLC DBA CALERO —Royal Tunbridge Wells
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
10d
IT Support Jr. / Service Desk Analyst Jr.
Kronia —Brighton
- £25,000 - £35,000 a year
- Full-time
- Customer service
- IT
- In-person
Quick apply
7d
Test Analyst
Legal & General Investment Management —Hove
- SQL
- Analysis skills
- Agile
- Employee discount
7d
Digital Product Owner (12-Month FTC)
Legal & General Investment Management —Hove
- Agile
- Communication skills
- Employee discount
10d
Claims Intelligence Analyst
The Granite Group —Sevenoaks
- £27,000 - £35,500 a year
- Full-time
- Hybrid work
- Time management
- Flexible schedule
Quick apply
Resource Planning Analyst
SES Water —Redhill
- Microsoft Excel
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
4d
Graduate Pricing Analyst
Ageas —Reigate
- £30,000 - £34,000 a year
- Full-time
- SQL
- Analysis skills
- Continuous improvement
20h
Front Office Support Manager
Indra Group UK & Ireland —Redhill
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Junior Data Analyst
Octavius Infrastructure —Reigate
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Customer service
- Annual leave
4d
Aviation Invoicing Manager
JMC Aviation —Biggin Hill
- Microsoft Powerpoint
- Maintenance
- English
- Relocation assistance
- Annual leave
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
FP&A Analyst
KBR —Leatherhead
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Digital Product Owner (12-Month FTC)
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Agile
- Communication skills
- Employee discount
Quick apply
11d
Third Party Risk Manager
Tesco Insurance —Reigate
- £72,200 - £86,640 a year
- Full-time
- Travel
- Employee discount
1d
Resource Planning Analyst
Capquest Debt Recovery Limited —Reigate
- Full-time
- English
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply

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Fraud Intel Analyst

Trinity Claims -
Tonbridge

Quick apply

Job details

£28,000 - £33,000 a year
9 days ago

Benefits

Free parking
On-site gym
Annual leave
On-site parking

Qualifications

Report writing

Full job description

About us:

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful links:

Trustpilot ¦ Glassdoor

About the role:

The key purpose of this role is to undertake counter fraud validation and intelligence work, particularly focusing on motor and household insurance claims. The role involves using SIRA (Syndicated Intelligence for Risk Avoidance) to identify and mitigate fraudulent activities, ensuring compliance with relevant legislation and company policies.

Key Responsibilities:

Fraud Detection and Analysis: Perform proactive investigatory analysis using data and intelligence processes to deliver counter fraud referrals to the motor and household claims investigation teams. Identify new fraud trends and modus operandi through analysis of activity and fraud intelligence to inform strategy and improve performance.
Intelligence Management: Identify, secure, and evaluate intelligence and data sources relevant to fraud investigations. Assist in the development of a functional internal intelligence database.
SIRA Utilisation: Use SIRA to screen and match claims, generating referrals for both motor and household business areas. Responsibility for the upkeep of local, and input into national rules.
Open Source and Database Searches: Undertake open source and company-provided database searches for the validation of claims identified as requiring such research.
Third-Party Applications: Make applications to third parties for information in compliance with the Data Protection Act, such as Police Appendix D (b) mandates.
Reporting and Documentation: Maintain accurate records of investigations and prepare detailed reports on findings.
Collaboration: Work closely with internal stakeholders to support the achievement of business objectives and provide required levels of support to strategies, tactics or general claims handling decisions.
Supplier Management: Instruct approved external suppliers with accurate and clear guidance to maximise their effectiveness.
Ensure that you fully understand and comply with the organisation's Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
Ensure that you fully understand and comply with the organisation's Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
Maintain the company's compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Key Requirements:

Knowledge of report writing and ability to analyse outcomes and MI is essential.
Knowledge of Road Traffic Act and implications of being RTA/Article 75 insurer is essential.
Knowledge of creating and maintaining Best Practice and guidance materials is essential.
Previous Demonstrable experience of working in a claims/fraud-related environment, particularly with motor and household insurance claims is essential.
Previous experience of fraud detection systems and processes within the insurance industry, particularly SIRA is desirable.

In return, we can offer you:

Basic Salary £28-33,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

On-site gym
Free on-site parking
Free on-site breakfast bar
Complimentary on-site snacks and soft drinks
Discretionary performance related bonus
An extra day's holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

#INDCCC

Quick apply

Refine Your Search

customer experience performance analyst jobs in ardingly, wsx

Fraud Intel Analyst

Senior Risk Pricing Analyst

Senior IT Customer Support Analyst, Desktop Support

Test Analyst

Business Insights Analyst x 2

Junior MDM Analyst

IT Support Jr. / Service Desk Analyst Jr.

Test Analyst

Digital Product Owner (12-Month FTC)

Claims Intelligence Analyst

Resource Planning Analyst

Graduate Pricing Analyst

Front Office Support Manager

Junior Data Analyst

Aviation Invoicing Manager

2nd Line Support Analyst

FP&A Analyst

Digital Product Owner (12-Month FTC)

Third Party Risk Manager

Resource Planning Analyst

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