Operations lead Work, Jobs in Ards, Dow (with Salaries)

Technical Operations & Projects Lead
Precept IT —Belfast
- From £40,000 a year
- Full-time
- Hybrid work
- Computer networking
- SharePoint
- In-person
Quick apply
Network Operations Centre Shift Lead
Capita —Belfast
- Up to £37,000 a year
- Full-time
- Leadership
- Communication skills
- Free parking
7d
Markets Operations Lead Analyst (Vice President)
Citi —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Employee assistance programme
- Employee discount
Lead Digital Product Manager (Sr. Manager)
Allstate —Belfast
- Hybrid work
- Product management
- Mentoring
- Agile
- Employee assistance programme
8d
Work Winning Lead - Water
AECOM —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Leadership
14d
Cloud Operations Lead
TRG Screen —Belfast
- Azure
- DevOps
- AWS
Quick apply
7d
Senior Manager, Lead UX Strategist and Product Manager, IXD, Belfast or Derry, Londonderry
EY —Belfast
- Azure
- Analysis skills
- Project management
Operation Team Leader
Musgrave —Belfast
- Rotating shift
- Microsoft Powerpoint
- Microsoft Outlook
- Computer literacy
Quick apply
7d
Technical Director, Capture Management Lead - Water
AECOM —Belfast
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
Product Team Leader
River Island —Belfast
- £26,445 a year
- Part-time
- Sales
- Communication skills
- Time management
- Employee discount
Quick apply

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Technical Operations & Projects Lead

Precept IT -
Belfast

Quick apply

Job details

Permanent | Full-time
From £40,000 a year

Benefits

Private medical insurance
On-site parking

Qualifications

Sales support
Firewall
VoIP
Computer networking
DNS
SharePoint
Communication skills
VPN

Full job description

Job Overview
Precept IT is seeking an experienced and highly capable Technical Services Manager to support the delivery of technical services across helpdesk, projects, onboarding, Microsoft 365, networking, and telephony solutions.

This is a senior technical role combining escalations, infrastructure projects, client onboarding, solution design, and technical consultancy. The successful candidate will act as a key technical escalation point while also supporting project delivery, quoting, and client-facing technical discussions.

The role suits someone who enjoys variety, can operate under pressure, and is comfortable wearing multiple hats across support, projects, and technical pre-sales.

Key ResponsibilitiesTechnical Escalations & Support

Act as a senior escalation point for complex support issues
Troubleshoot Microsoft 365, networking, endpoint, and infrastructure problems
Support engineers with technical guidance and best practice
Ensure client issues are fully resolved and communicated clearly
Assist with major incidents and operational troubleshooting

Microsoft 365 & Cloud Services

Manage Microsoft 365 tenant environments and licensing
Support tenant migrations and onboarding projects
Assist with SharePoint and OneDrive migrations
Configure and support Exchange Online, Teams, and related services
Review licensing and identify optimisation opportunities

Projects & Technical Delivery

Deliver and support infrastructure and onboarding projects
Assist with firewall, VPN, WiFi, and switching deployments
Support server and cloud migration activities
Coordinate technical changes with internal teams and clients
Ensure smooth onboarding and transition of new clients

Telephony & VoIP

Design and quote telephony and hosted VoIP solutions
Support Teams telephony and direct routing solutions
Analyse call usage and recommend suitable plans
Work with suppliers and carriers on provisioning and support

Quoting & Solution Design

Prepare and review technical quotations
Scope practical solutions based on client requirements
Maintain awareness of margins and pricing accuracy
Support business development and pre-sales discussions where required

Vendor & Supplier Management

Liaise with vendors and distribution partners
Validate technical and commercial information before client delivery
Escalate supplier issues and manage technical communications

Documentation & Governance

Maintain accurate technical documentation
Promote technical standards and consistency
Assist with process improvement and operational maturity
Contribute to internal knowledge sharing

Skills & Experience RequiredEssential

Strong Microsoft 365 administration experience
Experience supporting Exchange Online and SharePoint
Knowledge of networking fundamentals, VPNs, DNS, and firewalls
Experience with VoIP and hosted telephony platforms
Strong troubleshooting and escalation handling skills
Experience working within an MSP environment
Excellent communication and client-facing skills
Ability to manage multiple priorities simultaneously

Desirable

Experience with Ubiquiti / UniFi environments
Experience with Bitdefender, Acronis, or RMM platforms
Microsoft certifications
Experience with Teams Voice / Direct Routing
Experience preparing technical quotations or pre-sales support

Personal Attributes

Strong ownership mentality
Calm under pressure
Pragmatic problem solver
Organised and adaptable
Strong customer service mindset
Team player willing to support across departments
Comfortable working independently

What The Role Really Is

This is not a standard helpdesk role.

The successful candidate will operate across:

support escalations
projects
onboarding
technical consultancy
quoting
infrastructure
telephony
Microsoft 365 environments

The position is ideal for someone who enjoys technical variety and wants to play a key operational role within a growing MSP.

Package

Competitive salary based on experience
Training and certification support
Exposure to varied infrastructure and cloud projects
Hybrid working opportunities
Career progression within a growing MSP environment

Pay: From £40,000.00 per year

Benefits:

On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

operations lead jobs in ards, dow

Technical Operations & Projects Lead

Network Operations Centre Shift Lead

Markets Operations Lead Analyst (Vice President)

Lead Digital Product Manager (Sr. Manager)

Work Winning Lead - Water

Cloud Operations Lead

Senior Manager, Lead UX Strategist and Product Manager, IXD, Belfast or Derry, Londonderry

Operation Team Leader

Technical Director, Capture Management Lead - Water

Product Team Leader

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