Your Journey Starts Here
Explore Your Next Role at Sapiens
Jobs
Senior
Location Bangladore, India
Working Model Fulltime, Hybrid
Req ID 12345
Add to my Favorites
Copy Link
Professional Services Operations & Governance Partner
Req ID: 56475
Location:
London, GB
#job-location.job-location-inline { display: inline; }
Sapiens is seeking a Centre of Excellence Associate to drive consistency, rigour, and quality in project management governance across Professional Services Operations. This is a senior, hands-on role for someone who will own and run project governance and enable delivery best practices — not support them from the sidelines. It combines governance & controls with delivery excellence & project management enablement across the large-scale, complex transformation programmes that define Sapiens’ SaaS-oriented delivery model.
If you thrive on building things that stick - frameworks, discipline, and a culture of excellence - and want your fingerprints on how a global business scales its delivery model, this is the ideal role for you.
Location/working model: London (Flexible Hybrid)
About the role:
Governance & Controls: Defining standard project lifecycle governance including scope control, change management, decision rights and escalation paths, project health KPIs (timelines, quality, velocity), reporting standards, and risk management. Establishing feedback loops & forums and owning accounts governance and support unifications.
Delivery Excellence & Learning: Enabling delivery flows, development cadences, data standards, and PM enablement. Defining milestone planning & acceptance criteria, development lifecycles, and systems replacements/enhancements. Maintaining lessons learned processes with implementation into customer, PM, delivery, and quality standards, and a centralized knowledge repository.
Sitting at the centre of PS Ops during Sapiens’ SaaS transition, this role offers broad portfolio exposure and the opportunity to build deep expertise in delivery governance, controls, continuous improvement, and decision frameworks, supporting the continued maturity of the PS Ops function and Sapiens’ ongoing growth.
Key Responsibilities:
Governance & Controls
Define, own, and maintain standard project lifecycle governance including scope control, milestone entry/exit criteria, and change management across PS engagements
Maintain and drive adoption of governance model, escalation paths, and decision rights across projects
Own project health KPIs standards in partnership with Finance and PS delivery functions
Create and own reporting standards and implement into new systems
Establish feedback loops & forums for risks and lessons learned; act as point of reference for governance clarity
Own accounts governance and support unifications across the portfolio
Monitor adherence to governance and control standards; identify gaps, risks, or inconsistencies and drive corrective actions
Govern large-scale, complex, multi-workstream transformation programmes, holding control points and escalation routes across concurrent customer engagements
Delivery Excellence & Learning
Enable delivery flows, development cadences, data standards, and PM enablement, ensuring standards are practical and consistently applied
Own milestone plan governance, acceptance criteria, and quality gates across delivery engagements
Define and operate standardized lessons learned processes and implement into customer, PM, delivery, and quality standards
Maintain a central knowledge repository and promote a learning culture beyond compliance
Own development lifecycles and support systems replacements/enhancements
Act as the enablement authority for delivery best practices, driving adoption across delivery teams rather than recommending from the sidelines
Collaboration
Define tooling requirements and data standards with enterprise systems teams; continued ownership of enablement materials
Collaborate cross-functionally with Delivery, PS Ops, Finance, and PMOs to embed standards into ways of working, tools, and operating cadences
Expected Experience:
7+ years owning and running project, programme, or portfolio governance within delivery operations or a PMO — not supporting or coordinating it, but accountable for the standards themselves — ideally in a professional services or customer-facing delivery environment.
Direct experience governing large-scale, complex transformation programmes for external customers (multi-workstream, multi-year, high-value engagements), rather than small or mid-size implementations. Comfortable operating at the scale and complexity typical of enterprise software transformation.
Experience at a large SaaS or born-in-the-cloud software company, delivering implementation projects for external customers (not internal/IT or R&D programmes). Strong familiarity with cloud-native, subscription-based commercial models is preferred.
Proven track record defining and enforcing project scope control, change management standards, project health KPIs, and risk management across multiple concurrent customer engagements, driving consistency across workstreams and stakeholder groups — not just applying frameworks others have set.
Hands-on ownership of milestone planning, acceptance criteria, and quality gates across the delivery lifecycle, with a clear point of view on stage gates, deliverables, and what “good” looks like at each control point.
Deep command of governance frameworks, with the credibility and authority to hold delivery leads and account owners to escalation routes, decision rights, and control points across complex, multi-customer environments.
Experience operating with and influencing senior delivery and account stakeholders — the seniority and confidence to enforce governance and drive adoption of best practice, not simply recommend it.
Demonstrated ability to build lessons learned processes, knowledge repositories, and retrospectives, and turn delivery insight into actionable, embedded change.
Proven ability to work cross-functionally with delivery teams, PS operations, Finance, and enablement functions, embedding standards into ways of working through influence and collaboration.
[email protected] is your contact for any questions.
We Are
Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk.
The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance.
With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation.
Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers’ compensation from offices across North America, Europe, the Middle East, and Asia Pacific.
Your Recruitment Journey
We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:
Apply
Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations.
1
Review
Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture
2
Interview
This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens
3
Offer
If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape
4
Onboard
Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead
5
Disclaimer
Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.
Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to
[email protected].
