Regional head Work, Jobs in Arkley, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Retail EMEA/RoW
Medik8 —Borehamwood
- £75,000 - £95,000 a year
- Hybrid work
- Leadership
- Employee discount
Quick apply
Regional Head of Maintenance
Royal Mail Group —Hemel Hempstead
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
- Annual leave
13d
Head of Sport & Public Services
Oaklands College —St Albans
- £50,404 - £55,083 a year
- Management
- English
- Maths
11d
Head of Region - London
Urbanbubble —London
- £77,000 - £82,250 a year
- Full-time
- Management
- Continuous improvement
- IT
- Annual leave
- Sick pay
Quick apply
13d
Regional Facilities Manager
Praxis Facilities Management —Epsom
- Full-time
- First Aid Certification
- Travel
- In-person
- Employee assistance programme
Quick apply
14d
Regional Head of Comms
Allianz —London
- Full-time
- Hybrid work
- Travel
- AI
8d
Head of Strategic Projects
Homes England —London
- £69,831 - £81,443 a year
- Full-time
- Hybrid work
- Assembly
- Presentation skills
- Driving
- Annual leave
- Employee assistance programme
5d
Head of Education, Skills and Work - Non-Operational
Ministry of Justice —Hemel Hempstead
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Education
- Presentation skills
- Annual leave
12d
Strategic Account Manager - Regional
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Communication skills
Quick apply
5d
Global Head of Regional Procurement and Supply Alliances
bp —London
- Full-time
- Hybrid work
- Master's degree
- No degree
- Travel
- Relocation assistance
13d
Regional Head of Services Delivery – Europe
Finastra —London
- Full-time
- Hybrid work
- Project management
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Sub-Regional Head of Security
Digital Realty —London
- Full-time
- English
- Leadership
- Communication skills
Regional Building Surveyor
KwikFit —Letchworth
- £50,000 - £60,000 a year
- Full-time
- Maintenance
- Travel
- Annual leave
- Employee discount
Director, Principal Giving
Global Energy Alliance for People and Planet —London
- £120,000 - £140,000 a year
- Full-time
- Project management
- Presentation skills
- Bachelor's degree
- Annual leave
Regional Estates Manager
Greenshaw Learning Trust —Sutton
- £51,356 - £58,461 a year
- Contracts
- Mechanical knowledge
- School
- Employee assistance programme
- Employee discount
10h
Head of Growth
Jimmy Choo —London
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Marketing
eCommerce Manager - remote
Hornblower —London
- £45,000 a year
- Remote
- Analysis skills
- Project management
- Product management
Quick apply
11d
Regional Facilities Manager
Industrials REIT —London
- Full-time
- Customer service
- IT
- In-person
- Life insurance
RISE Adviser - London - Secondary adviser
Department for Education —Westminster
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
11d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

regional head jobs in arkley, gtl

Head Of Customer Experience

Head of Retail EMEA/RoW

Regional Head of Maintenance

Head of Sport & Public Services

Head of Region - London

Regional Facilities Manager

Regional Head of Comms

Head of Strategic Projects

Head of Education, Skills and Work - Non-Operational

Strategic Account Manager - Regional

Global Head of Regional Procurement and Supply Alliances

Regional Head of Services Delivery – Europe

Sub-Regional Head of Security

Regional Building Surveyor

Director, Principal Giving

Regional Estates Manager

Head of Growth

eCommerce Manager - remote

Regional Facilities Manager

RISE Adviser - London - Secondary adviser

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