Post of
F/T Charity Shop Assistant Manager
- Scotch Street, Armagh (immediate start)
A further post may become available in Lurgan within the next 12 months
Job Description & Personnel Specification
Including Eligibility Criteria and Appointment Notes
Job Ref: ACSM_06/26
Closing Date for receipt of completed Applications – Monday 24th August 2026
incredABLE, 162 Portadown Road, Richhill, Co. Armagh BT61 9LJ
028 3887 2111 [email protected]
Company Limited by Guarantee, NI62968. Registered with The Charity Commission for Northern Ireland, NIC101118
JOB DESCRIPTION
Charity Shop Assistant Manager
Location
Scotch Street Armagh (a further post may become available in Lurgan within the next 12 months)
Reporting to
Charity Shop Manager
Direct Reports
Volunteers
Salary
£25,350 per annum pro rata
Hours of Work
7.5 hours per week (1 day) and possible holiday cover. The day may be midweek or it may be a Saturday.
Introduction
Applicants must submit a completed application form clearly demonstrating the required qualifications, experience and skills sought, and must be received by incredABLE before 25/8/26. (this will be sent to you).
Completed applications can be returned via email to [email protected] or via post to incredABLE, 162 Portadown Road, Richhill, Co. Armagh BT61 9LJ
It is anticipated that interviews will be held w/c 31st August 2026
About incredABLE
Operating across the Southern Health & Social Care Trust area, incredABLE delivers a wide range of programmes and services for children and adults with learning/intellectual disability and/or autism. We also run four successful social enterprise cafés, located at the ABC Leisure Centres in Banbridge and Craigavon, Newry Leisure Centre and at the Jethro Centre in Lurgan.
To support the charity’s future work, incredABLE is opening two new retail charity shops. Could you be part of our success story?
About the Role
We are looking for a friendly, enthusiastic and reliable Assistant Manager to join our new charity shop team.
The Assistant Manager will support the Shop Manager with the day-to-day running of the shop, helping to create a welcoming environment for customers, donors and volunteers. The successful applicant will play an important role in helping the shop achieve its fundraising targets while ensuring that the shop is well presented, efficiently operated and provides an excellent customer experience.
Although this is a one-day-per-week position, we are looking for someone who will take pride in the shop and become a valued member of our team.
Main Duties and Responsibilities
· Assist the Shop Manager with the day-to-day operation of the charity shop.
· Open and/or close the shop as required.
· Provide a friendly, welcoming and professional service to customers.
· Support and supervise volunteers working in the shop.
· Assist with recruiting, welcoming and supporting volunteers where required.
· Sort, price, display and rotate donated goods appropriately.
· Ensure donated items are suitable for sale and meet the charity’s guidelines.
· Maintain attractive and well-stocked displays and shop windows.
· Operate the till and handle cash safely and in accordance with the charity’s procedures.
· Assist with banking and cash reconciliation as required.
· Encourage Gift Aid declarations from eligible donors and follow the charity’s Gift Aid procedures.
· Help achieve sales and fundraising targets.
· Monitor stock levels and ensure stock is regularly replenished.
· Keep the shop, stockroom and staff areas clean, tidy and organised.
· Assist with receiving and processing donations.
· Deal appropriately with customer enquiries, complaints and difficult situations, referring matters to the Shop Manager when necessary.
· Ensure the shop operates in accordance with the charity’s policies and procedures.
· Follow health and safety, safeguarding, fire safety and other relevant procedures.
· Report any concerns, incidents or maintenance issues to the Shop Manager.
· Promote the work and values of the charity to customers, donors and members of the public.
· Assist with promotional activities, fundraising events and campaigns.
· Work positively with staff, volunteers and other members of the charity’s team.
· Undertake any other reasonable duties associated with the role.
Key Responsibilities
The Assistant Manager will help to ensure that:
· Customers receive a positive experience.
· Volunteers are supported and valued.
· The shop is clean, attractive and well presented.
· Donations are processed efficiently.
· Cash and stock are handled appropriately.
· Health and safety procedures are followed.
· The shop contributes positively to the charity’s fundraising objectives.
PERSON SPECIFICATION
Essential Criteria
Applicants must be able to demonstrate:
Experience
· 6 months experience of working in a retail/customer service to include dealing with members of the public and handling cash/operating a til.
· Experience of working as part of a team.
· Experience of working independently and using initiative.
Skills and Abilities
· Excellent customer service skills.
· Good communication and interpersonal skills.
· Ability to work positively with volunteers and colleagues.
· Ability to organise tasks and manage time effectively.
· Ability to work independently when required.
· Good attention to detail.
· Ability to remain calm and professional when dealing with difficult situations.
· Ability to use initiative and solve day-to-day problems.
· Good standard of written and verbal communication.
Personal Qualities
· Friendly, approachable and welcoming manner.
· Reliable and trustworthy.
· Enthusiastic and positive attitude.
· Commitment to the values and aims of the charity.
· Flexible and willing to undertake a variety of duties.
· Professional approach to confidentiality and handling money.
· Willingness to support and encourage volunteers.
· A genuine interest in contributing to the local community and the work of the charity.
· Committed to promoting equality of opportunity particulary sensitive to the needs of people with disabilities and their carers/relative
Desirable Criteria
The following would be advantageous but are not essential:
· Previous experience working in a charity shop.
· Previous supervisory or management experience.
· Experience of working with volunteers.
· Experience of Gift Aid procedures.
· Experience of retail merchandising and visual displays.
· Experience of cashing up and banking procedures.
· Knowledge of charity retail practices.
· Experience of using social media to promote products, events or fundraising activities.
· Knowledge of the work undertaken by the charity.
· Previous experience of working with a charity or voluntary organisation.
WORKING CONDITIONS
The post will involve:
· Working in a busy charity shop environment.
· Standing and walking for periods of the working day.
· Handling donated goods and moving stock.
· Occasional lifting and carrying of items within safe working limits.
· Working alongside volunteers of different ages and backgrounds.
· Working independently when the Shop Manager is not present, where required.
Reasonable adjustments will be considered for applicants with disabilities.
SAFEGUARDING AND OTHER REQUIREMENTS
The successful applicant will be required to comply with all relevant charity policies and procedures, including health and safety, safeguarding, confidentiality, data protection, cash handling and volunteer management procedures.
Any required pre-employment checks including access NI checks will be undertaken in accordance with the requirements of the role and the charity’s policies.
OUR COMMITMENT
We are committed to providing an inclusive and welcoming environment for our staff, volunteers and customers. We welcome applications from people with a wide range of backgrounds and experience.
The successful candidate will have the opportunity to make a valuable contribution to the success of our new charity shop and, most importantly, to the work of the charity in supporting the people and communities we serve.
Pay: £25,350.00 per year
Work Location: In person
