Senior sales manager Work, Jobs in Armagh, Arm (with Salaries)

Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
1d
Lead Account Manager
Cooneen Group —Dungannon
- Full-time
- Remote
- Microsoft Excel
- Management
- Military
- Annual leave
- Employee assistance programme
Quick apply
Senior Ecommerce Manager
Massa Gioconda Jewellery and Gemstones —Lisburn
- £3,750 - £4,500 a month
- Full-time
- Merchandising
- English
- Mentoring
- Work from home
Quick apply
1d
Lead Food Manager
Sainsbury's —Newry
- From £36,250 a year
- Leadership
- Employee discount
6d
Business Development Manager - NI & ROI
Cubis Systems —Lurgan
- Full-time
- CRM software
- Sales
- Engineering
- Referral programme
Quick apply
Customer and Trading Manager - Small Supermarket
Sainsbury's —Armagh
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
1d
Operations Director - Network Access Products
Cubis Systems —Lurgan
- Full-time
- Engineering
- Leadership
- Communication skills
- Referral programme
Quick apply
7d
Production Manager (Office Based)
Sheelan Kitchens Ltd —Newry
- From £43,000 a year
- Full-time
- English
- Microsoft Office
- Continuous improvement
- Employee discount
Quick apply
12d
Catering Assistant
Education Authority —Armagh
- £13.63 - £14.29 an hour
- Part-time
- Customer service
- Organisational skills
- Communication skills
Mobile Catering Assistant - Armagh
Education Authority —Armagh
- £13.63 - £14.29 an hour
- Part-time
- Management
- Customer service
- Leadership
Store Manager – Hillsborough
Golf Holdings —Hillsborough
- Full-time
- Management
- Merchandising
- Analysis skills
Quick apply
14d
Mobile Catering Assistant
Education Authority —Banbridge
- £13.63 - £14.29 an hour
- Full-time
- Management
- Customer service
- Leadership
3d
Cook
Education Authority —Banbridge
- £14.99 - £15.74 an hour
- Part-time
- Customer service
- Cooking
- Organisational skills
1d

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Customer Operations Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,300 - £4,600 a month
1 day ago

Benefits

Free parking
Health & wellbeing programme
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Business Management
Microsoft Excel
Microsoft Outlook
Management
Customer service
Microsoft Office
Analysis skills
Bachelor's degree
Business
Leadership
Communication skills

Full job description

Job Summary

Maurer & Sons Ltd. is seeking an experienced, customer-focused, and results-driven Customer Operations Manager to lead our customer operations function in Armagh.

As the Customer Operations Manager, you will oversee the daily delivery of customer support and operational services, ensuring exceptional customer experiences, efficient processes, and high-performing teams. You will collaborate with senior leadership and cross-functional departments to optimize service delivery, improve operational performance, and strengthen long-term customer relationships.

This opportunity is ideal for professionals with experience in customer operations, customer service management, business operations, BPO, contact centres, logistics, professional services, or client success who are looking to make a meaningful impact within a growing organisation.

What You'll Do

Lead and manage the daily operations of the customer service and customer operations teams.
Develop and implement operational strategies that improve customer satisfaction and business performance.
Monitor operational KPIs, service levels, response times, and customer satisfaction metrics.
Coach, mentor, and develop team leaders and customer support professionals.
Manage escalated customer concerns and ensure timely, professional resolution.
Collaborate with sales, logistics, finance, IT, and operations teams to deliver seamless customer experiences.
Oversee workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and executive summaries.
Analyze customer feedback and operational data to identify improvement opportunities.
Implement process improvements that enhance efficiency and service quality.
Support recruitment, onboarding, training, and performance management initiatives.
Ensure compliance with company policies, quality standards, and relevant regulations.
Manage operational budgets and resource utilization where appropriate.
Drive a culture of continuous improvement, accountability, and customer excellence.
Support strategic projects that strengthen operational capability and business growth.

Requirements

Previous experience as a Customer Operations Manager, Customer Service Manager, Operations Manager, Customer Success Manager, or similar leadership role.
Strong leadership, coaching, and people management experience.
Excellent communication, interpersonal, and stakeholder management skills.
Proven experience managing KPIs, service levels, and operational performance.
Strong analytical, planning, and decision-making abilities.
Experience using CRM platforms, customer service software, ERP systems, or workforce management tools.
Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
Customer-first mindset with exceptional problem-solving and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Bachelor's degree in Business Management, Operations Management, Customer Service, or a related discipline is preferred.
Professional qualifications in management, customer experience, or operational excellence are advantageous but not essential.
Applicants who meet most, but not all, of the qualifications are encouraged to apply.

Pay: £3,300.00-£4,600.00 per month

Benefits:

Company pension
Flexitime
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior sales manager jobs in armagh, arm

Customer Operations Manager

Lead Account Manager

Senior Ecommerce Manager

Lead Food Manager

Business Development Manager - NI & ROI

Customer and Trading Manager - Small Supermarket

Operations Director - Network Access Products

Production Manager (Office Based)

Catering Assistant

Mobile Catering Assistant - Armagh

Store Manager – Hillsborough

Mobile Catering Assistant

Cook

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