Senior field service engineer Work, Jobs in Armagh (with Salaries)

Application Support Engineer
Hannon Transport —Craigavon
- £32,000 - £38,000 a year
- Full-time
- Computer Science
- Customer service
- ERP systems
Quick apply
Electrical Systems Engineer
SOCOTEC UK & Ireland —Lurgan
- Full-time
- Hybrid work
- Scripting
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Graduate Project Design Engineer
CDE Group —Cookstown
- Full-time
- Hybrid work
- Free parking
- Annual leave
Quick apply

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Application Support Engineer

Hannon Transport -
Craigavon

Quick apply

Job details

Permanent | Full-time
£32,000 - £38,000 a year

Benefits

Cycle to work scheme
Private medical insurance
On-site parking

Qualifications

Computer Science
Customer service
ERP systems
Logistics
SQL
Transportation management systems
IT
Application support
Communication skills

Full job description

Job Title

Application Support Engineer

Department

Information Technology

Reports To

Senior IT Support Engineer

Location

Aghalee, Northern Ireland

Salary Range

£32k-38k depending on experience

Shift Pattern

Monday to Friday, 9am to 5pm

Job Purpose

The Application Support Engineer is responsible for supporting, maintaining, and optimising business applications used across Hannon Transport, ensuring reliable performance, issue resolution, and user support.

This role acts as a first-line technical expert for operational systems, working closely with IT, operations, and finance teams.

Duties and Responsibilities

Application Support & Maintenance

Provide day-to-day support for business applications, including TMS, ERP, and operational software
Troubleshoot and resolve application issues in a timely manner
Test, configure, and deploy software updates, patches, and fixes
Assist in system integrations, upgrades, and deployments

User Support & Training

Respond to user queries related to business applications
Provide guidance and training to employees on application usage
Escalate complex issues to Senior Application Support Engineer or IT Manager

Documentation & Reporting

Maintain accurate documentation for applications, workflows, and processes
Record incidents, resolutions, and known issues in support logs
Assist in reporting on application performance and recurring issues

Continuous Improvement

Identify opportunities to improve system performance and user experience
Support process optimisation initiatives and digital transformation projects
Collaborate with IT team to implement system enhancements

Compliance & Security

Ensure applications comply with company policies, GDPR, and security standards
Support access control, user permissions, and data integrity

Knowledge, skills and experience required

Essential

Experience supporting business applications in a corporate environment
Strong problem-solving and troubleshooting skills
Familiarity with ERP, TMS, or operational logistics systems
Good understanding of IT infrastructure and application interactions
Working Knowledge of SQL, system configuration, or reporting tools
Strong communication skills for user support

Desirable

Experience in transport, logistics, or regulated industries
Batchelors Degree in relevant field (Computer Science, BIT etc)
IT certification (Microsoft, ITIL, or relevant application-specific training)

Personal Attributes

Analytical and detail-oriented
Patient and approachable with excellent customer service skills
Proactive and solutions-focused
Able to work independently and escalate when necessary
Collaborative team player

Why join Hannon Transport

Join a company focused on innovation, sustainability and growth
Exposure to large-scale digital transformation projects in a leading logistics organisation
Professional development and training opportunities
A competitive salary and company benefits are available for the right candidate

Note: This description is intended to be a guide of what duties are most likely to be but should not be taken as a definitive list. Hannon may adapt duties as deemed necessary.

Pay: £32,000.00-£38,000.00 per year

Benefits:

Cycle to work scheme
On-site parking
Private medical insurance

Work Location: In person

Quick apply

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