End user support Work, Jobs in Arreton (with Salaries)

End User Support Analyst
Bell Integration United Kingdom —Portsmouth
- SharePoint
- In-person
Quick apply
Day Service Support Worker
QE2 Activity Centre —Southampton
- Full-time
- Experience working with individuals with disabilities
- In-person
- Care plans
- Free parking
- Sick pay
Quick apply
3d
Trainee Recruitment Consultant
Nucleus Precision Consultants —East Cowes
- £30 an hour
- Full-time
- Hybrid work
- Sales
- Recruiting
- Negotiation
- Free parking
- Flexible schedule
Desktop Support Technician
Exponential-e —Southampton
- Maintenance
- Travel
- SharePoint
- Referral programme
Quick apply
10d
Technology Support Analyst
Associated British Ports —Southampton
- Full-time
- Azure
- Travel
- Mentoring
9h
Registration Authority Administrator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
2d
Junior Web Deisgner
Royal Yachting Association —Southampton
- £23,250 - £30,000 a year
- Full-time
- Hybrid work
- Gym membership
- Life insurance
Quick apply
13d
IT Analyst Field Support Engineer
Axiom Technologies —Portsmouth
- Full-time
6d
Terminal Liaison Officer
Associated British Ports —Southampton
- Seasonal
- Microsoft Powerpoint
- Microsoft Word
- Customer service
8d
Funeral & Memorial Consultant
Southern Co-op —Havant
- Computer literacy
- Administrative experience
- Travel
- Employee assistance programme
- Employee discount
Technology Sales Executive
Softcat —Fareham
- £26,250 - £28,900 a year
- Sales
- Business development
- Communication skills
- Flexible schedule
Assistant Procurement Specialist
Wessex NHS Procurement Limited —Southampton
- £32,073 - £39,043 a year
- Full-time
- Annual leave
- Employee discount
9d
Area Funeral & Memorial Consultant
Southern Co-op —Portsmouth
- Computer literacy
- Administrative experience
- Travel
- Employee assistance programme
- Employee discount
Housekeeping - Team Member
Premier Inn —Havant
- Up to £13.06 an hour
- Part-time
- No experience needed
- Hotel
- Cleaning
- Employee discount
Quick apply
2d
Care Worker - Community
Crescent Community Care Services Limited —Portsmouth
- £11.50 - £13.00 an hour
- Part-time
- English
- Annual leave
- Flexible schedule
Quick apply
Mission Operations Specialist - UK
Saronic Technologies —Portsmouth
- Full-time
- Military
- Engineering
- Data analysis skills
- Annual leave
Test Manager
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Travel
- Free parking
- Employee assistance programme
Residential Childcare Worker - part time
Beaufort Education and Care —Southampton
- From £13.67 an hour
- Overtime
- Experience working with children
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
UX Designer
Teledyne Technologies Inc. —Fareham
- Full-time
- Presentation skills
- Bachelor's degree
- Communication skills
Solution Consultant
Benifex —Southampton
- Remote
- Communication skills
- Employee assistance programme

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End User Support Analyst

Bell Integration United Kingdom
Portsmouth

Quick apply

Job details

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
User account provisioning
Ticket management
Microsoft Exchange
User account management
SharePoint
Technical writing
ServiceNow
Customer interaction
Root cause analysis
Help desk
Mobile devices

Full job description

Job title:

End User Support Analyst

Reporting to:

EUS Team Lead

Responsible for:

Delivery of End User Support to Bell Employees. In this role, you will work as part of an established team to manage and facilitate the resolution of technical issues in a timely and effective manner, ensuring minimum business impact in accordance with KPIs and SLAs.

Based at:

Remote with travel to London and Portsmouth as required

Bell Integration is a technology services provider; supporting its customers through the complex lifecycle of their assets from acquisition through to retirement, including supply of the resources required to consult, support and project manage throughout the journey. As an internal EUS IT Support Analyst you will support Bell Integration in the delivery of these services to their internal employees.

Role:

Responsible for escalation from Service Desk
Identify specific nature of user difficulties and provide specific and effective response to solutions
Work with internal and external resources to resolve issues quickly
Work with users to understand a problem, determine the probable cause and logically take them through a step-by-step problem determination procedure either in person, over the telephone or IM chat
Ensure regular and timely response based on customer’s SLAs to email and telephone assistance requests, keeping users informed of problem resolution timeline and action plans
Identify and respond to situations that require a high sense of urgency and identify when escalation of issues is required
Use monitoring tools to ensure up-time, monitor system health and troubleshoot issues
Build partnerships with users by regularly demonstrating expertise and professionalism
Independently assess and effectively respond to users' requests
Follow through on commitments made to users
Develop and document procedures/technical resolution as part of building a training library
Independently provide knowledge transfer of business and technical environment to the service desk, with the goal of increasing first-call resolution rate

Person:

3+ years appropriate IT background and experience
Appropriate customer facing/user support experience – Tier 1 and 2
Administering Office 365 in a Hybrid environment including but not limited to – User creation, migration, licensing, managing shared mailboxes
Working with on prem and 365 exchange servers
SharePoint – most/all aspects
Mobile phones (iOS, Microsoft and Android)
Technical troubleshooting in diverse environments
Experience working with ticketing systems such as ServiceNow, Halo or equivalent
Understanding of IT workflows/ITIL practices
Knowledge and understanding of working to defined SLAs

Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

Quick apply

Refine Your Search

end user support jobs in arreton

End User Support Analyst

Day Service Support Worker

Trainee Recruitment Consultant

Desktop Support Technician

Technology Support Analyst

Registration Authority Administrator

Junior Web Deisgner

IT Analyst Field Support Engineer

Terminal Liaison Officer

Funeral & Memorial Consultant

Technology Sales Executive

Assistant Procurement Specialist

Area Funeral & Memorial Consultant

Housekeeping - Team Member

Care Worker - Community

Mission Operations Specialist - UK

Test Manager

Residential Childcare Worker - part time

UX Designer

Solution Consultant

I want to receive the latest job alerts for end user support in arreton

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