End user support analyst Work, Jobs in Arreton (with Salaries)

End User Support Analyst
Bell Integration United Kingdom —Portsmouth
- SharePoint
- In-person
Quick apply
IT Analyst Field Support Engineer
Axiom Technologies —Portsmouth
- Full-time
5d
Senior Systems Support Analyst Team Leader
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
Quick apply
5d
IAM Analyst
Starling —Southampton
- Full-time
- Hybrid work
- Bachelor's degree
- Mentoring
- Scripting
- Annual leave
- Employee discount
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Modern Desktop Engineer
Roke Manor Research Limited —Romsey
- Customer service
- Windows
- SharePoint
2d
Senior Product Manager – Space
Critical Software —Southampton
- £64,000 - £99,000 a year
- Full-time
- English
- Business development
- Product management
- Employee assistance programme
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End User Support Analyst

Bell Integration United Kingdom
Portsmouth

Quick apply

Job details

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
User account provisioning
Ticket management
Microsoft Exchange
User account management
SharePoint
Technical writing
ServiceNow
Customer interaction
Root cause analysis
Help desk
Mobile devices

Full job description

Job title:

End User Support Analyst

Reporting to:

EUS Team Lead

Responsible for:

Delivery of End User Support to Bell Employees. In this role, you will work as part of an established team to manage and facilitate the resolution of technical issues in a timely and effective manner, ensuring minimum business impact in accordance with KPIs and SLAs.

Based at:

Remote with travel to London and Portsmouth as required

Bell Integration is a technology services provider; supporting its customers through the complex lifecycle of their assets from acquisition through to retirement, including supply of the resources required to consult, support and project manage throughout the journey. As an internal EUS IT Support Analyst you will support Bell Integration in the delivery of these services to their internal employees.

Role:

Responsible for escalation from Service Desk
Identify specific nature of user difficulties and provide specific and effective response to solutions
Work with internal and external resources to resolve issues quickly
Work with users to understand a problem, determine the probable cause and logically take them through a step-by-step problem determination procedure either in person, over the telephone or IM chat
Ensure regular and timely response based on customer’s SLAs to email and telephone assistance requests, keeping users informed of problem resolution timeline and action plans
Identify and respond to situations that require a high sense of urgency and identify when escalation of issues is required
Use monitoring tools to ensure up-time, monitor system health and troubleshoot issues
Build partnerships with users by regularly demonstrating expertise and professionalism
Independently assess and effectively respond to users' requests
Follow through on commitments made to users
Develop and document procedures/technical resolution as part of building a training library
Independently provide knowledge transfer of business and technical environment to the service desk, with the goal of increasing first-call resolution rate

Person:

3+ years appropriate IT background and experience
Appropriate customer facing/user support experience – Tier 1 and 2
Administering Office 365 in a Hybrid environment including but not limited to – User creation, migration, licensing, managing shared mailboxes
Working with on prem and 365 exchange servers
SharePoint – most/all aspects
Mobile phones (iOS, Microsoft and Android)
Technical troubleshooting in diverse environments
Experience working with ticketing systems such as ServiceNow, Halo or equivalent
Understanding of IT workflows/ITIL practices
Knowledge and understanding of working to defined SLAs

Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

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end user support analyst jobs in arreton

End User Support Analyst

IT Analyst Field Support Engineer

Senior Systems Support Analyst Team Leader

IAM Analyst

Modern Desktop Engineer

Senior Product Manager – Space

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