Job Ref: CAM2831
Branch: Cameron House
Location: Cameron House, Loch Lomond
Salary/Benefits: £32032.00 gross per annum plus competitive company benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours per week over 4 nights
Posted date: 21/07/2026
Closing date: 21/08/2026
Assistant Night Manager
ABOUT US:
Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.
The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.
THE ROLE
Reporting to the Night Manager, the Assistant Night Manager plays a key leadership role in the overnight operation of the resort, ensuring exceptional guest service, operational efficiency, safety, security and compliance across all departments during the night. Acting as the senior operational contact in the absence of the Night Manager, you will lead the night team, support departmental colleagues, resolve guest concerns and ensure the resort operates seamlessly throughout the night.
Key things you will be responsible for:
- Lead the overnight guest experience, ensuring guests receive a warm, professional and personalised service while handling enquiries, requests and complaints effectively.
- Support late arrivals, departures, VIP guests and special requests, promoting resort facilities and experiences to enhance guest satisfaction.
- Act as the senior manager on duty in the absence of the Night Manager, supporting and leading the night team to deliver exceptional service standards.
- Coordinate overnight operations across all departments, providing guidance and decision-making support during operational issues and emergencies.
- Oversee the night audit process, ensuring financial transactions, guest accounts and operational reports are completed accurately and in line with company procedures.
- Take responsibility for the safety and security of guests, colleagues and resort assets through regular patrols, floor walks, fire safety checks and emergency response procedures.
- Ensure visitor and contractor registrations are completed and monitored, maintaining compliance with resort security protocols.
- Coach, support and develop colleagues, fostering a positive, guest-focused culture and assisting with training and team performance.
- Ensure public areas, guest corridors and other guest-facing spaces are maintained to the highest standards of cleanliness, presentation and luxury hospitality.
- Identify and address maintenance, housekeeping and operational concerns proactively, supporting the continuous improvement of overnight operations and guest satisfaction.
WHO WE ARE LOOKING FOR:
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
- Front office management or supervisory experience in a 4/5* Hotel environment
- Great interpersonal skills, with an ability to build excellent working relationships
- Thoroughness, with keen attention to detail
- A flexible approach to work
- Excellent communication skills
- Good IT skills and ability to use hand held technology
- UK Driving Licence Essential
WHAT’S IN IT FOR YOU?
Here’s what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brand that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
- At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Join The Team
Join Cameron House and you're joining a five-star resort with a long history and an abundance of ambition. The original estate was home to the Smollett family for over 300 years, including the famous 18th Century novelist and poet, Tobias Smollett. Tobias travelled widely, yet the vision of his Scottish home was never lost, "I have seen Lake Garda, Albana, De Visco, Bolsetta and Geneva. Upon my honour, I prefer Loch Lomond to them all." Naturally, we agree with Tobias, wholeheartedly.
Since the estate was sold for development in 1986, Cameron House has grown both in reputation and size. Today, we're all about creating memorable experiences that exceed expectations every time. How do we do this? By providing our particular brand of five-star experience across everything we do - from our accommodation, award-winning spa, and championship golf to our choice of dining options and huge range of resort activities - all against the beautiful backdrop of the Loch Lomond and the Trossachs National Park.
