Senior systems analyst Work, Jobs in Arundel, Wsx (with Salaries)

Senior Systems Support Analyst Team Leader
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
Quick apply
Senior Performance Analyst
WSCC —Chichester
- £39,862 - £42,839 a year
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Analysis skills
14d
PHP Developer
Focus Group —Shoreham by Sea
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Software development
- APIs
Quick apply
Senior TechOps Generalist
Octopus Energy Group —Brighton
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply
Senior Business Intelligence Analyst
Here —Brighton
- £29,217 - £43,539 a year
- Hybrid work
- No degree
- Mentoring
- Training & development
12d
Senior IT Service Desk Analyst
Adur & Worthing Councils —Worthing
- £31,537 - £36,363 a year
- Full-time
- Hybrid work
- Customer service
- Mentoring
- In-person
- Employee assistance programme
3d
Project Officer
Havant Borough Council —Havant
- £29,540 - £32,597 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Writing skills
- Free parking
3d
Product Owner (MotorTech AI - A Keyloop Company)
Keyloop —Petersfield
- CRM software
- AI
- Communication skills
4d
Senior Decision Scientist
MPB —Brighton
- Hybrid work
- Master's degree
- AI
- Annual leave
- Employee assistance programme
Quick apply
Cost Analyst
Pall —Portsmouth
- Full-time
- Data analysis skills
- Analysis skills
- In-person
Automation Senior Developer
IWT PHU Single Corporate Service —Portsmouth
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Hospital
- Continuous improvement
- Travel
Quick apply
Senior Data Engineer
Sovos Compliance —Brighton
- Communication skills
- Life insurance
Quick apply
Senior Pensions Administrator
Equiniti —Crawley
- Full-time
- Computer literacy
- Writing skills
- Computer skills
- Employee assistance programme
- Employee discount
Principal Mechanical Design Engineer - Water Industry
Tetra Tech —Brighton
- Hybrid work
Senior Cloud Security Engineer (SecOps)
Beyond —Portsmouth
- Full-time
- Hybrid work
- Mentoring
- AI
- Annual leave
- Employee assistance programme
Quick apply

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Senior Systems Support Analyst Team Leader

Civic Recruitment Limited
Chichester

Quick apply

Job details

Full-time | Fixed term contract

Qualifications

Technical troubleshooting
Customer service
Stakeholder liaison
Mentoring junior staff
IT service management
Incident documentation
Service restoration
Continuous improvement
Mentoring
Technical support incident logging
ServiceNow
Major incident coordination
Problem management
IT incident logging
Root cause analysis
Business coaching
Leadership
Incident log maintenance
Communication skills
Help desk

Full job description

7 Month Contract With A Local Authority

Job Purpose

The Senior Systems Support Analyst / Team Leader serves as the highest technical escalation point within the Service Desk, leading the investigation and resolution of complex and business-critical IT incidents. The role provides technical leadership, mentoring, and guidance to Service Desk colleagues while supporting major incident management, problem management, and continual service improvement. Working closely with infrastructure teams, End User Computing (EUC) engineers, and third-party suppliers, the post holder ensures the delivery of reliable, high-quality IT support services.

Key Responsibilities

Act as the senior technical escalation point for complex and high-priority IT incidents.
Lead technical investigations and coordinate service restoration activities for business-critical issues.
Provide technical leadership, mentoring, and coaching to Level 1 and Level 2 Service Desk colleagues.
Support the management of major incidents, ensuring timely resolution and effective communication with stakeholders.
Conduct root cause analysis and contribute to problem management activities to prevent recurring issues.
Develop, maintain, and promote knowledge management resources to improve service quality and first-time resolution.
Work collaboratively with infrastructure teams, End User Computing (EUC) engineers, and third-party suppliers to resolve technical issues.
Identify opportunities for continual service improvement and contribute to the enhancement of Service Desk processes.
Ensure all incidents, requests, and technical activities are accurately recorded within the IT Service Management (ITSM) system.
Maintain high levels of customer service while managing competing priorities in a fast-paced technical environment.
Keep technical knowledge current by maintaining awareness of emerging technologies and best practices.

Requirements

Significant experience working within IT Service Desk, Technical Support, or IT Operations environments.
Advanced technical knowledge of Microsoft 365, Windows operating systems, Active Directory, and enterprise technologies.
Proven experience leading technical investigations and resolving complex IT incidents.
Experience supporting major incident response, root cause analysis, and problem management activities.
Strong leadership, mentoring, and coaching skills with the ability to support and develop technical colleagues.
Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent.
Excellent analytical, troubleshooting, and problem-solving skills.
Strong communication and stakeholder management skills with the ability to explain technical issues to both technical and non-technical audiences.
Ability to prioritise workloads and perform effectively under pressure.

Additional Information

Hours per week: Full-time
Location: Chichester (Power Place). Hybrid working available following the initial training period, with office attendance required five days per week during onboarding.
Bi-Weekly Payments

Quick apply

Refine Your Search

senior systems analyst jobs in arundel, wsx

Senior Systems Support Analyst Team Leader

Senior Performance Analyst

PHP Developer

Senior TechOps Generalist

Senior Business Intelligence Analyst

Senior IT Service Desk Analyst

Project Officer

Product Owner (MotorTech AI - A Keyloop Company)

Senior Decision Scientist

Cost Analyst

Automation Senior Developer

Senior Data Engineer

Senior Pensions Administrator

Principal Mechanical Design Engineer - Water Industry

Senior Cloud Security Engineer (SecOps)

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7 Month Contract With A Local Authority

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