Operational excellence team leader Work, Jobs in Ashbourne, Dby (with Salaries)

Customer Support Team Leader & Account Manager
Staytite —Nottingham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
13d
Head of Resourcing and Reward based at Derby
MHA —Derby
- £80,000 a year
- Full-time
- Hybrid work
- Leadership
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
11d
CCTV Control Room Operator
Equans —Stoke-on-Trent
- £29,455.58 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Water Hygiene Operations Manager
Environmental Essentials Ltd —Newcastle-under-Lyme
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Contracts
- IT
- Health & wellbeing programme
- Life insurance
Quick apply
12d
International Regional Sales Manager
Mastermover —Ashbourne
- Full-time
- Remote
- Microsoft Powerpoint
- Sales
- Microsoft Office
Distribution Team Leader
IAE —Stoke-on-Trent
- £36,218.67 - £40,705.98 a year
- Full-time
- Free parking
- Annual leave
Quick apply
5d
Goods In & Out Team Leader
CH&CO —Derby
- £16.25 an hour
- Supervising experience
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
13d
Production Team Leader
CH&CO —Derby
- £16.25 an hour
- Overtime
- Supervising experience
- IT
- Time management
- Free parking
- Employee assistance programme
13d
Senior Team Leader
APPH LTD —Nottingham
- Computer literacy
- Engineering
- Time management
- Annual leave
- Employee discount
Quick apply
Packing Team Leader
CH&CO —Derby
- £16.25 an hour
- Overtime
- Supervising experience
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
13d
Junior Quality Controller
Nutreco —Ashbourne
- Full-time
- Microsoft Excel
- Quality control
- IT
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
6d
Head of Scenic Fabrication
On Event Production Co. —Castle Donington
- Full-time
- Management
- ERP systems
- Project management
Quick apply
Commercial Lead - Property and Facilities Management
Metropolitan Police —Kilburn
- £74,766 - £77,775 a year
- Full-time
- Hybrid work
- English
- Project management
Warehouse Team Leader-Nights
DSV —Swadlincote
- Full-time
- Management
- Warehouse experience
- IT
- Annual leave
- Employee discount
Warehouse Team Leader
DSV —Swadlincote
- Full-time
- Management
- Warehouse experience
- IT
- Annual leave
- Employee discount
Business Development Sales Support Manager
Maersk —Derby
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
12d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Chesterfield
- Full-time
- Management
- Bachelor's degree
- Leadership
10d
Grinding & Packing Plant Manager
Tarmac —Buxton
- Management
- Military
- Microsoft Office
- Employee discount

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Customer Support Team Leader & Account Manager

Staytite -
Nottingham

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
13 days ago

Benefits

Company pension

Qualifications

CRM software
Sales
Customer service
Microsoft Office
Continuous improvement
Team management
Organisational skills
Account management
Leadership
Communication skills

Full job description

Customer Support Team Leader & Account Manager

Sherwood Business Park, Nottingham

Competitive Salary + Bonus + Benefits

Lead People. Drive Customer Excellence. Grow Key Accounts.

Staytite Group is looking for a Customer Support Team Leader & Account Manager to lead our Customer Support Executive team while managing a portfolio of strategic customer accounts. This is a fantastic opportunity to join a well-established, family-owned business where you can make a real impact on both customer experience and business growth.

About Staytite Group

Established in 1978, Staytite has built a strong reputation as a specialist in industrial fastening solutions. Operating from locations in High Wycombe and Nottingham, with international distribution hubs in Dubai and Shanghai, we support customers across a wide range of global markets.

As part of the wider Staytite Group, we are committed to creating long-term partnerships, delivering exceptional service, and investing in our people.

The Opportunity

This is a hybrid leadership role combining team management (70%) and account management (30%).

You'll lead and develop our Customer Support Executive team, driving performance, service excellence, and continuous improvement, while also managing key customer relationships to support retention, growth, and profitability.

What You'll Be Doing

Team Leadership & Operational Excellence

Lead, motivate and develop a high-performing Customer Support team.

Conduct regular one-to-ones, performance reviews and development plans.

Coach and mentor team members to maximise engagement and performance.

Manage workloads, priorities and resources to ensure service targets are achieved.

Monitor KPIs and implement improvement initiatives.

Identify training and development opportunities.

Handle performance, attendance and employee relations matters.

Act as the escalation point for complex customer issues.

Review and improve processes, SOPs and operational efficiency.

Collaborate with Sales, Purchasing and Operations teams to deliver an outstanding customer experience.

Customer Experience

Ensure customer enquiries, quotations and orders are handled efficiently and professionally.

Champion a customer-first culture across the business.

Monitor customer feedback and implement service improvements.

Maintain consistently high service standards across all customer touchpoints.

Account Management & Commercial Growth

Manage a portfolio of strategic customer accounts.

Build strong, long-term customer relationships.

Identify opportunities for account growth, increased revenue and margin improvement.

Conduct customer reviews and business meetings.

Support forecasting, reporting and commercial planning.

Deliver solutions that meet customer needs while supporting business objectives.

What We're Looking For

Essential

Minimum 5 years' experience in account management, sales, senior customer service, or a similar customer-facing role.

Proven experience leading or managing a team.

Strong commercial awareness and experience supporting business growth.

Excellent communication and relationship-building skills.

Experience using CRM systems and Microsoft Office.

Ability to analyse data, identify trends and make informed decisions.

Strong organisational skills with the ability to manage multiple priorities.

Desirable

Experience within the fastener, engineering, or industrial sector.

Financial awareness including budgeting and margin management.

Personal Qualities

Customer-focused and commercially driven.

Inspiring and collaborative leader.

Highly accountable and results oriented.

Resilient, adaptable, and proactive.

Continuous improvement mindset with strong problem-solving skills.

Why Join Staytite?

This is a unique opportunity to join a growing business where you'll have the autonomy to shape customer support performance, develop people, and build lasting customer relationships.

You'll be part of a company that values expertise, teamwork, continuous improvement and long-term success.

Benefits

Competitive Salary

Performance Bonus Scheme

5% Employee / 5% Employer Pension Contributions

24 Days Holiday + Bank Holidays

Birthday Leave

Health Cash Plan

Long Service Awards

Apply Now

If you're an ambitious customer service leader who enjoys developing people, improving performance and building strong customer relationships, we'd love to hear from you.

Join Staytite Group and help us deliver exceptional service while driving sustainable growth for our customers and our business.

Quick apply

Refine Your Search

operational excellence team leader jobs in ashbourne, dby

Customer Support Team Leader & Account Manager

Head of Resourcing and Reward based at Derby

Global Senior Manager, Customer Happiness (1 year contract)

CCTV Control Room Operator

Water Hygiene Operations Manager

International Regional Sales Manager

Distribution Team Leader

Goods In & Out Team Leader

Production Team Leader

Senior Team Leader

Packing Team Leader

Junior Quality Controller

Head of Project Management Office (PMO)

Head of Scenic Fabrication

Commercial Lead - Property and Facilities Management

Warehouse Team Leader-Nights

Warehouse Team Leader

Business Development Sales Support Manager

Area Manager, Customer Fulfillment

Grinding & Packing Plant Manager

I want to receive the latest job alerts for operational excellence team leader in ashbourne, dby

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