Customer support & client services managers Work, Jobs in Ashby De La Zouch, Lec (with Salaries)

Customer Service Manager
First Fence —Swadlincote
- £35,000 - £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
4d
Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
12d
Customer & Sales Support Team Leader
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
18h
Logistics Support Manager
HealthNet Homecare —Swadlincote
- £37,440 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Employee assistance programme
- Employee discount
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
Customer Enquiry (TEAM LEADER)
NEBOSH —Leicester
- £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
11d
Customer Support Team Leader & Account Manager
Staytite —Nottingham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
13d
Client Operations Lead - Nottingham
NCR —Nottingham
- Full-time
- Sales
- Mentoring
- Contracts
Sales Lead - Outbound Contact Centre
The Economist Group —Derby
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Customer Services Operations Manager
Walsall Housing Group —Walsall
- £59,331 - £62,356 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
10d
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
13d
Streetpride Operational Support Supervisor
Derby City Council —Derby
- £33,143 - £36,363 a year
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
- Employee assistance programme
6d
Customer Service Manager
Simplify Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Customer Care and Planning Manager
Effective Energy Group —Leicester
- Customer service
- Leadership
- Communication skills
Quick apply
14d
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
Head of Client Engagement - Debt Recovery
Flint Bishop —Derby
- Full-time
- Customer service
- Business development
- Leadership
- Employee discount
Quick apply
Customer Service Manager - Furniture and Lighting
Soane Britain —Thurmaston
- Full-time
- Leadership
Executive Support Manager (L3) | Stellantis
Calex UK —Coventry
- £30,000 a year
- Full-time
- Management
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
12d

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customer support & client services managers jobs near ashby de la zouch, lec

Customer Service Manager

First Fence -
Swadlincote

Quick apply

Job details

Full-time
£35,000 - £37,000 a year
4 days ago

Benefits

Cycle to work scheme
Annual leave
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Analysis skills
Human resources
Leadership
Communication skills

Full job description

Welcome to First Fence - where security meets innovation!

As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

Salary: £35,000-£37,000 per annum

Hours: 42.5 hours per week, Monday to Friday between the hours of 07:00-18:00

Location: Swadlincote, Derby, DE11 8EA

Why First Fence?

Same-day delivery across the UK
Six strategic locations, including our National Distribution Centre
Extraordinary growth since 2010
️ Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future. ️ #FirstFence #SecurityInnovation #JoinOurTeam

Position:

As a Customer Service Manager, you will lead a high-performing team dedicated to delivering exceptional customer experiences. You will oversee daily operations, coach and develop team members, implement service improvements, and ensure all interactions reflect the company’s values and commitment to excellence. By fostering a culture of accountability, collaboration, and continuous improvement, you will ensure every customer receives professional, efficient, and caring support.

Key Responsibilities:

Team Leadership: Lead, motivate, and coach the customer service team to achieve clear performance goals and boost morale. Foster a customer-first culture by recognising achievements and communicating the impact of their work.

Talent Development & Onboarding: Coach team members with regular feedback, performance reviews, and targeted training. Recruit, train, and assist with onboarding new colleagues, ensuring immediate understanding of products, systems, and service expectations.

Operational Excellence & Analytics: Monitor daily operations to ensure prompt and professional handling of all customer queries. Use performance data (e.g., response time, satisfaction scores) and analytics to identify trends, measure success, and implement improvement plans.

Strategic Improvement: Develop, implement, and standardise service processes and standards consistent with company values. Drive continuous improvement through new technologies and customer feedback systems to enhance service quality and efficiency.

Customer Resolution: Personally handle complex customer escalations using empathy and sound judgment for fair, timely resolutions. Maintain accurate CRM records for data integrity.

Collaboration: Partner with departments like sales, logistics, and finance to ensure seamless communication and resolve cross-functional issues impacting customers.

Stakeholder Communication: Prepare regular reports for senior management summarising service performance, challenges, and proposed solutions.

Managing People: Follow procedures such as investigations, disciplinaries, wellbeing meetings and related processes following all company policies, collaborating with HR where required.

This list is not exhaustive

Requirements:

How You'll Do It:

Strong leadership, coaching, and communication skills, with the ability to inspire and engage teams.
Proficiency in CRM systems, SAP, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Excellent problem-solving and conflict-resolution abilities, with a calm and professional approach under pressure.
Strong analytical skills and ability to interpret performance data to drive improvements.
Highly organised, detail-oriented, and capable of managing multiple priorities simultaneously.
Good financial and commercial awareness, with the ability to manage budgets and service KPIs effectively.

Other information:

Join Us for a Career Beyond Ordinary!

Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job – we're offering a lifestyle!

✨ Benefits Snapshot:

️ Cycle to Work Scheme

Discounts and Cash Back Benefits Platform

Holistic Wellbeing Platform

24/7 Employee Assist Programme

33 Days Annual Leave (inclusive of Bank Holidays)

️ Employee Product Discounts

Recognition Rewards

Ready for a career that cares about YOU? Apply now and let's redefine success together! #JoinTheTeam #CareerGrowth #WellnessMatters #FirstFence

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.

Quick apply

Refine Your Search

customer support & client services managers jobs in ashby de la zouch, lec

Customer Service Manager

Customer & Sales Support Team Leader

Global Senior Manager, Customer Happiness (1 year contract)

Customer & Sales Support Team Leader

Logistics Support Manager

Customer Service & Operations Manager

Customer Enquiry (TEAM LEADER)

Customer Support Team Leader & Account Manager

Client Operations Lead - Nottingham

Sales Lead - Outbound Contact Centre

Customer Services Operations Manager

Customer Services Team Manager

Streetpride Operational Support Supervisor

Customer Service Manager

Ownership Experience Manager – Customer Community & Loyalty

Customer Care and Planning Manager

BCAL Operations Team Leader (Specialist Logistics)

Head of Client Engagement - Debt Recovery

Customer Service Manager - Furniture and Lighting

Executive Support Manager (L3) | Stellantis

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