The Role
As a Funeral Operative with William Purves you will provide the highest standards of professionalism, care, and service to our communities. You will assist Funeral Directors to conduct funeral services, drive funeral vehicles in cortege and provide a 24 hour on call service as part of a rota system. This role is based in our Ashington office and covers all areas of Northumberland.
Job Description
- Assist the Funeral Directors in all funeral duties required to fulfil client’s instruction.
- Ensure the funeral fleet is presented to the highest standards of appearance, including regular valet and maintenance.
- Assist in the identification, removal and transport of the deceased in a dignified, caring and compassionate manner.
- Develop and maintain business relationships with external parties such as clergy, florists and crematoria staff.
- Participate in an on call rota to maintain a 24 hour service.
- Maintain cleanliness and hygiene standards within the funeral home.
- Ensure all health and safety regulations are followed during operational activities.
- Contribute to maintaining a respectful and professional environment at all times.
Personal values and attributes
All our staff need to demonstrate the values of compassion, dedication, integrity and respect at all times. They must have:
- A kind, caring and compassionate nature.
- Be an effective communicator and the ability to quickly and naturally establish meaningful relationships with clients and various stakeholders.
- Previous experience in a customer facing role.
- Excellent attention to detail.
- Highly organised with the ability to successfully multi-task and prioritise workload, manage own time effectively and take ownership of projects and tasks.
- Awareness of client confidentiality, information security and data protection.
- Able to work as part of a team.
Abilities Required
- Able to meet the rigorous physical strength and agility requirements to lift and move deceased persons
- Able to work as part of a team
- Polite and pleasant manner when dealing with people
- Well-presented, of smart appearance
- A driving licence is essential for this roll
Salary and benefits
- Starting salary of £25,680 that will increase to £26,703.73 after successful initial 6 months.
- 35 hours per week and required on call shifts.
- 3 month probationary period.
- Employer pension contribution
- Financial Counselling
- 33 days annual leave plus your birthday off.
- Professional and personal development training opportunities.
- Uniform provided.
- Cycle to Work Scheme
About us
The William Purves Family who have been guiding and supporting families through bereavement for five generations. Providing the highest standard of professionalism and a truly distinct service, our business is driven by core values of compassion, dedication, integrity, and respect. The 'William Purves family' today comprises over 100 staff and operates across Northumberland and throughout Scotland. If you are committed to making a meaningful difference during life's most challenging moments, we invite you to become part of our caring team. Join William Purves Funeral Directors and help us uphold our tradition of excellence in community service.
Additional Information
Appointment to this role is subject to satisfactory Disclosure and Barring Service (DBS) checks and adverse media screening.
Pay: From £25,680.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Cycle to work scheme
- Sick pay
Ability to commute/relocate:
- Ashington NE63 8PR: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
