Guest service agent Work, Jobs in Ashurst Wood, Sry (with Salaries)

Hotel Receptionist
Staybridge Suites Brighton —Brighton
- £12.71 an hour
- Temporary
- Computer literacy
- Hotel
- Maths
- Store discount
- Employee discount
Quick apply
Community Host - Night
Urbanbubble —London
- £28,000 - £31,000 a year
- Full-time
- No experience needed
- Cleaning
- Communication skills
- Annual leave
- Sick pay
Quick apply
Divisional HR Manager
HandPickedHotels —Sevenoaks District
- Hospitality
- Hotel
- Continuous improvement
- Employee assistance programme

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Hotel Receptionist

Staybridge Suites Brighton -
Brighton

Quick apply

Job details

Temporary | Permanent | Part-time | Temp to perm | Full-time | Zero hours contract
£12.71 an hour

Benefits

Store discount
Company pension
Employee discount
Referral programme

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience
Computer literacy
Hotel guest services experience
Maths
Front desk
Computer skills
Customer interaction
Cash handling
Communication skills
Hotel front office operations
Hotel experience

Full job description

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day To Day:

* Be the warm welcome that kicks off a memorable guest experience

* Acknowledge IHG Rewards Club members and returning guests,

* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

* Handle cash and credit transactions

* Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes

* Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

* Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

* Stay safe all the time. Following our safety procedures, you’ll report all incidents and
wear any protective gear needed

* Take pride in your appearance and place as a brand ambassador

* Jump into other ad-hoc duties when your colleagues need your help

* Perform Duty Manager shifts/tasks.

* Any other responsibilities as arise.

What We Need From You:

* Communication skills - guests will need to come to you with concerns as well as
compliments, so you’ll be easy to talk to

* Your problem-solving skills will turn issues into opportunities so every guest leaves
with great memories

* Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and
computers

* Flexibility - Late evenings, Early mornings, Weekend and Holiday shifts are all part of the job

* Experience - ideally you’ll have spent at least one year in a front desk or guest service
position

* Strength - sometimes you’ll need to lift, push and pull big objects up to (15 kg).
This can involve bending and kneeling

What We Offer?

We’ll reward all your hard work with a great salary and benefits – including uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family (discounted room nights across the world and a 50% F&B discount in over 6000 hotels worldwide) – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Job Types: Full-time, Part-time, Permanent, Temp to perm, Zero hours contract

Pay: £12.71 per hour

Benefits:

Company pension
Employee discount
Referral programme
Store discount

Work Location: In person

Quick apply

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guest service agent jobs in ashurst wood, sry

Hotel Receptionist

Community Host - Night

Divisional HR Manager

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